JIRA Service Management vs Rubrik
JIRA Service Management has 667 reviews and a rating of 4.47 / 5 stars vs Rubrik which has 47 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Jira has all the necessary tools that make a good service desk. Users can file requests by categories and it automatically gets assigned to the support person responsible for the job.
- Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Pros
- It just...works after you set it up. Their marketing is also pretty awesome, with several themed boxes of goodies you'll actually want to keep and use.
- Very intuitive and easy to use, a lot of integrations built in for services such as VMware, Office 365 and SQL Server. Backups are encrypted and help prevent any ransomware.
Cons
- Limited reporting built in to the system and not much report or audit customization availible. Also lackluster RBAC implementation.
- Missing a few features, many of them are legacy, but still missing. Every release gets more features.
Pricing
Product Demo & Screenshots
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