All Flowfinity Reviews
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Jonathan
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Flexible reliable system, easy to adapt and very good value for money.
Flowfinity has drastically reduced our paperwork and allowed us to have a live view of activities across several sites showing the status of jobs and issues found. Also the custom coding developed has reduced the amount of time engineers spend writing reports and given them more time to carry out site work. We use the system to satisfy FGas obligations in the UK HVAC industry and it works extremely well.
PROSExtremely easy to use and changes can be made and published very quickly. The offline storage of data sets Flowfinity apart from its competitors and permits usage in low signal areas. The support department are very helpful and any issues are dealt with very quickly.
CONSTo fully exploit the system to its full potential a strong background in IT/Programming is extremely beneficial. But anybody can design and publish a basic application to users in less than a hour.
Elliot
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
A great experience
We are using FlowFinity to do several different things. It is our main data capture tool. Our fleet of trucks and drivers enter all delivery and pickup metrics in it on a continual basis. We use it to schedule our work orders and ensure all goods are picked up and delivered. We also use the system to gather general information throughout our business.
PROSFlowFinity has been a great system and has enhanced our operations. It's easy to set up and seems to be infinitely adaptable to our business. If we have a need we just add it to FlowFinity. The system is light weight and does not take a lot to run. The user interface on the mobile device and the website are great and easy to use and learn. We have had advanced users and novice users all pick it up and use it in very little time
CONSNot many Cons it has really transformed how we work. If I had to define a least favourite item it would be the reports. I wish we could add more branding to them but that is minor to the rest of the system.
Reason for choosing Flowfinity
In our view it was the best of the best. It met all of our needs and gave us more functionality than we wanted. Its price point was ideal. The Customer support and sales cycle was the best experience and the team were fantastic. When we compared it to the other options it was superior in what we could do and how we could do it.
Vendor Response
Hello Elliot, Thank you, we really appreciate your insight. It's great your team is finding value in the platform. We'll take your request about branding on reports into consideration to include in a future release. - Team Flowfinity
Replied July 2019
Steve
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2019
Review of Flowfinity Products
Data collection from the field is easy and it is able to be audited to suit our clients' needs.
PROSThe apps are very easy to design and provide our customer with the data that is needed through importing
CONSThe ability to be able to designate view/actions are only allowed to be assigned to Admin/Power user/regular user etc. If you could assign each user with permissions per app or tab, it would provide a great benefit
Reason for choosing Flowfinity
There was more familiarity with being a longtime user of Flowfinity and it provided an Enterprise version that was a prerequisite.
Vendor Response
Hello Steve, Thank you for your honest review of your experience with Flowfinity. Your comments regarding user permissions will be taken into consideration in future releases. Also, unlimited custom roles are available in Enterprise Edition. In the meantime if you have any questions or issues our support team is happy to help. Sincerely, Team Flowfinity
Replied August 2019
Brett
Consumer Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Flowfinity solved our numerous field service challenges with ease and great service
We deployed a cross nation field team to visit outlets and conduct in store activities, collecting data through forms and surveys. We also needed features like gps tracking, mature data storage and extraction, cloud enabled, dashboard creation and performance tracking. Our previous solution - built specifically for our industry - was a disaster - combination of the software and the supporting team. 5-6 months in and it never worked. By contrast, Flowfinity created a partnership, held our hand day and night for 5 weeks, answered all queries in real time round the clock, and best of all - it worked. Took 5 weeks from start to finish. Simply could not be more satisfied and wish we had found the solution 6 months earlier. I highly recommend the solution and the Team.
PROSFlowfinity is a mature solution. Our sales and on-board team were former clients, highly engaged advocates of the product, very knowledgeable, patient, and very thorough. Though we are not a big client (less than 20 licenses) we were treated with respect, as important, and received amazing round the clock responses to both strategic and technical questions. The solution is highly intuitive and easy to use. Our development team is good, but small and stretched. With flowfinity we were able to get to a solid usage standard, and deployed, in 5 weeks. That's fully operational in 5 weeks. In contrast we worked with previous solution for about 5 months and it never worked.
CONSLike all solutions this one does not do everything we want. Neither does any other solution we use. What we really like about Flowfinity is that their Team takes on board our inputs, requests, and gives us honest management of our expectations around feasibility, timeframes, costs, etc. This type of honest and transparent handling of what we want that perhaps we cannot have is difficult to find in the market - with Flowfinity we got it.
Reason for choosing Flowfinity
Flowfinity customer service and engagement was excellent. Flowfinity was able to see some strategic value in working with us, and helped to structure a solution that enabled us to launch with them. This was not our experience with other solution providers.
Reasons for switching to Flowfinity
FieldEZ did not work, and all efforts to make it work failed. All involved gave it 6 months, and then we moved on.
Vendor Response
Hello Brett, Thank you for your honest and enthusiastic review of Flowfinity. Thank you for highlighting our commitment to customer service, and the fact that you went from concept to deployment of your app within 5 weeks, congratulations on your success with the platform! We acknowledge that software cannot always meet all "nice to have" requirements, and we try to manage expectations accordingly. It's great to hear that you are reaping benefits from your custom solution over your previous off the shelf system. We look forward to working with you going forward to help drive your success. Best Regards, -Team Flowfinity
Replied August 2019
Sarah
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Built a custom solution for managing a SMB - staff time tracking, client database, invoicing
-Reduced administrative overhead by about 80%
PROS-Completely flexible to use, lets you build truly customized solution completely tailored to your business processes -Great value, because you get offline mobile forms and apps, a built-in database, cloud hosting, unlimited forms, dashboards and workflows all included -Easy to use and super fast to make changes, so you can always improve your solution and keep updating it based on user feedback -Can build all the BPM apps you need without any coding -After you build an application, you can use it on the web or on your mobile device right away as soon as you publish it -It's easy to set up data lookups from other apps, so you can manage your customers in one app and pull the information into other apps for example -It has nested data which lets you create lists with different levels, which we use for creating items in invoices -You can set up custom searches so it's easy to find whatever data you're looking for -I was able to easily set up automatic emails that alert me based on my own business rules, for example if a client doesn't come to their appointment, or is missing contact information, or if a payout rate is outside a certain threshold -They recently added dashboards, so I can see all of my invoicing and staffing information in charts and I don't have to export any data to Excel or another system to work with it, it's all in Flowfinity
CONS-Looking forward to new product features that will be coming out, for example being able to launch into apps and activities directly from dashboards
Angie
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2019
Flowfinity Overview
Flowfinity has closed the gap between head office directors, our leadership team and our crews in the visibility of information and the speed with which we can communicate it. The application provides all of us with the same information at a glance - estimate volume by regions - upcoming work at a glance, bottlenecks to meeting deadlines, in progress and final costing outcomes. Crews use the app daily on their phones and IPADs to input real time records, checklists, signatures, safety toolbox talks and important safety initiatives. To highlight safety specifically, the Safety portal alone is worth all we've done to customize Flowfinity for our group - and it came well after the initial design! Safety is crucial in our crew environments, and we have been able to create a platform and entire section in Flowfinity devoted to communications, training and initiatives for our teams. We don't have a company with the current safety reputation we have on large sites without a team that goes home each day safely.
PROSFlowfinity brings our group together and creates TRANSPARENCY across the board. We need this since our team is all over the US and head office is in Canada.
CONSSome of the user functionality is limiting - we are so used to 'back button's and split screens in other applications and systems. Reporting is also limited as Flowfinity captures information, and can provide the data for use, but it does not provide or currently have the ability to create customized, easy to view reporting.
Vendor Response
Hello Angie, Thank you for your thoughtful review of Flowfinity. It's great to hear your team is experiencing tangible benefits in transparency and communication from your apps. If you ever have any questions or concerns we're here to help. Best Regards, Team Flowfinity
Replied August 2019
Megan
Chemicals, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great product with even better customer service
We have had a very positive experience with Flowfinity so far. We are using it to eliminate paper being used in our plants, so data is more easily accessible and the lag time of paper getting from the field to the office is eliminated as well.
PROSIt is very customizable for our individual business needs, straightforward to learn how to build new forms, and well-organized to separate different plants/areas.
CONSThe language/syntax used in formulas for conditional questions isn't the most intuitive, but that con is totally offset by the awesome customer service they provide to help you achieve what you're trying to do.
Vendor Response
Hello Megan, Thank you for taking the time to review your experiences with Flowfinity. We appreciate your feedback and we're pleased to hear you are having success with the system. Formulas are one of the more complex aspects of the platform, however they are such a powerful tool when used effectively. Our formula syntax is based on SQL syntax which we hoped would be a better known standard for most users. That said familiar with database structures is not a requirement to use and benefit from Flowfinity. We're happy to hear you received the help you needed from our customer success team, here are some resources on formula calculations and text manipulation from our knowledge base: https://www.flowfinity.com/kb/calculations-and-variable-text-intro.html Best Regards, -Team Flowfinity
Replied August 2019
Jacob
Environmental Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Steep learning curve, but unparalleled flexibility
We primarily use Flowfinity as a field log application and survey tool. Although designing apps can at times be a little complicated, our users have reported zero issues picking up a corporate device and going straight into the field. The ease of deployment and convenience of the end-user experience have been big successes for our field teams.
PROSIn the environmental services sector, we frequently work with loose project parameters and clients who are uncertain of their needs. As such, we frequently need to hit the ground running with a rough first draft of our data gathering plan and then refine it over time. Flowfinity allows us to get started collecting data and freely modify our forms as our needs change over the course of a project, all whilst retaining integrity with our previous iterations. Many of our projects would not be feasible without the ability to adapt over the project's lifespan.
CONSThe main downside to Flowfinity is its learning curve. No individual component is particularly confusing, but there are many different workflows and processes involved if you want to be able to get the most out of the platform.
Vendor Response
Thank you for your honest and review! If you have any questions or concerns we are happy to help. Regards, -Team Flowfinity
Replied January 2020
Dev
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Excellent!!
We have been utilizing this application for all of our sales agents in field to write the business online or offline with daily updates on data they need for sales and marketing.
PROSWe liked the functionality of offline data storage and synchronization to our server once the internet connectivity is established .
CONSLicensing model and client server installation.
Reason for choosing Flowfinity
We had great sales presentation from Flowfinity and we liked what they had to offer.
Vendor Response
Hello Dev, Thanks for your review of Flowfinity, many of our clients appreciate that mobile field data can still be collected while in out of coverage areas and then transmitted and processed once a connection is reestablished. We do also offer shared and private cloud hosting options if your are interested in moving away from an on-premises installation. Here is some more info on deployment options: https://www.flowfinity.com/apps/licensing.aspx Best Regards, -Team Flowfinity
Replied August 2019
Noah
Verified reviewer
Internet
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Excellent customer service and enterprise-quality product.
Flowfinity is easy to use, simple to develop, and painless to administer. End users receive automatic form updates and offline data sync. Development takes place via a web editor with advanced capabilities like calculation logic and conditional visibility. Forms can launch and link to each other and launch other mobile apps. New dashboard features are coming along nicely with optional TV licenses. Data is stored in MSSQL and is easy to push/pull for 3rd party integrations with legacy, reporting, or custom apps. Support for Android, iOS, and web clients.
CONSNo cons really, maybe a few wishlist items like support for Azure websites and Azure SQL instead requiring a vm.
Devin
Verified reviewer
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
This is the best field technician data collection and management system available!
Complete field technician management and measurement of KPIs.
PROSThe fact that it is completely customizable. Any time we come up with a new idea, we can have it implemented within hours.
CONSThat we didn't start using it sooner! We tried other competitors and failed, but this deployment hit the mark.