Overall very happy.

Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss.

As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it.

Synergy allows us to track our time more effectively and handle client requests with greater speed.

The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does.

The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better.

It is useful to track work and assess workload of the team.

- The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.

I like the live chat option where I can speak to an agent / not and AI and get real life responses and solutions

The interface can feel a bit overwhelming

Synergy is very user friendly, the ease of the financial management of projects is a very positive feature. The dashboard is informative at a glance and the analytics side of the program is useful for Directors and Administrators.

There isn't currently a function to include billing entities under a parent company, however I am hoping this is on the list for a future Synergy roll out.

We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets. We can constantly improve and deepen our use of the system AND are supported to do so by our customer support team.

We love that TS Synchs with our Financial System, this saves the business countless hours in double handling, so much more efficient and accurate. We love the UI, it's so user friendly and also that it's possible to have multiple screens open at once.

Reporting is fiddly, but then it is in every system that is managing so much data. Takes time to get it right but, will all the fantastic real time support, this is completely achievable.

We are six years in and have not found an alternative that is comparable for our architectural business needs. At times it can very frustrating to use, if for example the functionality or customization is lacking. That said synergy has changed and developed with our business over that time.

Ability to plan and track all our projects in place.

Some of the features are lacking or clunky to use.

Not bad. As a long term user that moved from V4 Desktop in Sept 2022, there are still things to learn. Some features are good, some need work

The ability to invoice directly from Synergy, picking up WIP and being able to either bill the WIP as is or allocate a fixed cost

The invoicing bookmarks need work and the ability to customise a lot more

very satisfied, does what we bought it for.

Reports and ease of use (great GUI). Various tools and dashboard make it easy to get a snapshot of the whole business or your own projects, which is very useful. Timesheets management is much easier than some other products as well.

some bugs here and there, also add-on modules are a bit expensive

getting my head around the online version finally after many years using the old version.

As we explore its feature we are finding more and more benefits.

Some of the parts are a little clunky with the editing around forecasting and scheduling

I appreciate the strong customer support and project management layout

Document template accessibility, really should be easier to use for Users, as well as edit for Admins

Generally positive

That the new version is cloud based and hence less clunky. Easy user interface

Some features are missing, but thats understandable as its fairly new still.

Customizability, Functionality and Flexibility

Complexity and Unfriendly User-interface

Excellent tool for tracking time and invoicing. Payed for itself in first couple of years with amount of otherwise lost time that was able to be invoiced.

Resource management is a bit cumbersome and as a consequence we have not implemented this function. Some of the terminology used in the costing functions takes a while to get used to.

The overall experience is great as it provides great value compared to some pricier products used by us in the past.

The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful.

I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek.

- One place to synchronies work flow - File sharing and account tracking with other organizations - Timesheet recording

- Needs a bit of learning curve and initial training required - When files shared, the provided Transmittal has the files list in unorganized by title name

As a user generally happy with what we do.

Easy to use. Clear interface. It was generally painless experience moving to synergy end of last year.

Project analysis - need looking at and few items need improvement.

We like that we can see the WIP and also manage staff time

Project Management and invoicing all in one as well as scheduling

Hard to say as we are still in the learning stages, so can't criticise anything yet.

I like the ease of invoicing on Synergy.

I am finding reporting on Synergy quite difficult, though I am being helped by your online customer service. Hopefully my skills will improve over time.

Helps with resourcing

Resourcing is robust, areas to improve. visuals are great.

Timesheets need to total better, resource planning page link project timing with view of people, reports are very complicated and not user friendly

Its ability to monitor and track multiple different projects across all their differing stages of completion.

Only used Synergy for a short amount of time so no negatives so far.

This is a very detail oriented Project Management software.

I really like the level of detail available on this software. It has WBS breakdown, customer portal, and a very nice dashboard. There is a banner across the top which contains very useful information.

This is a very comprehensive software the only thing that would be nice is a dedicated area to manage risks or at least and issue tracker.