It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request.

There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price.

However, I found it too costly for what it offers/doesn't offer.

Easy to Use, good value, and constantly being improved.

We have used this system for about 10 months. I've been endlessly frustrated.

I used this system for 3 + year. The system is easy to use and convenient.

The fact that is give a confirmation number and email to the person that made an appointment is outstanding.

An excellent scheduling tool for the Higher Ed space.

TimeTrade is functional and easy to set up and get using.

I often need to schedule groups of people for multiple meetings in different time zones. The system lets me do this easily and gives me the ability to quickly save them off to my google calendar.

My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar.

Good product, good price, outstanding customer services.

Ease of use, seamless Outlook integration and the ability for my clients to schedule at their convenience have given me & my team our day back.

I don't even know how to get me money back because there's no way to contact them.

I liked the price and simplicity of the program.

In fact, he used my Time Trade link to check my availability schedule our call. I am impressed with the customer service.

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help.

This a really nice tool for my customers to be able to schedule meetings easily. It also is great because once someone books, there is the capability to alert the stakeholders that the meeting is set.

Good for scheduling meetings that automatically sync to your outlook calendar.

Nice to be able to integrate it into websites and social media. Overall, definitely recommend.

Fantastic way to schedule appointments and has saved me hours of going back and forth trying to find a time that matches up.

Ive used Timetrade for over a year now and its saved me time and money by making it easy to schedule appointments with prospects and clients.

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

I have used Timetrade for over a year now. I have it integrated with my Wix website and love the ease of use and dependability of it.

My customers like it and find it easy to use, and I get the info I need to organize my schedules.

A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar.

TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants.

Customer service was my biggest issue though. I found them to be unhelpful and almost rude.

US Dollar

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



LongDescription

File Management

Commenting/Notes

Document Templates

Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Document Storage

Activity Tracking

Data Synchronization

Templates

Calendar/Reminder System

Team Calendars

Communication Management

Document Capture

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

Room Booking

Full Text Search

Template Management

Scheduling

Offline Access

Multiple Projects

File Transfer

Email Templates

Contact Management

Audit Trail

Version Control

Notes Management

Booking Management

Mobile Access

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

Video Support

Customization

File Sharing

Alerts/Notifications

Multi-User Collaboration

Data Visualization

Reminders

Event Management

Multiple Format Support

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Document Automation

Multi-Language

To-Do List

Conferencing

Reporting/Analytics

Contact Database

Remote Access/Control

Appointment Management

Video Conferencing

Secure Data Storage

Video Streaming

Task Progress Tracking

Archiving & Retention

Microsoft Outlook Integration

Task Management

Live Chat

Document Management

@mentions

Document Generation

Search/Filter

Image Editing

Productivity Tools

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft 365

Videos

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. 

Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.


Real-time Scheduling

Access Controls/Permissions

SMS Messaging

Client Database

Group Scheduling

Confirmation/Reminders

Recurring Appointments

Class Scheduling

Multi-Location

Self Service Portal

Availability Indicator

Real Time Data

Resource Scheduling

Event Scheduling

Website Integration

Online Booking

Reporting & Statistics

Automated Scheduling

Availability Management

Calendar Sync

Customizable Branding

Facility Scheduling

Employee Scheduling

Third-Party Integrations

Appointment Scheduling

Workflow Management

Visit the Engageware website for features and pricing information. Engageware Scheduler offers deployments that scale to meet your needs - Enterprise, Salesforce, and Small & Medium Business.

Microsoft 365 vs Engageware

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