8x8 Contact Center
About 8x8 Contact Center
8x8 Contact Center Pricing
Standard: $0 per user/month. +0.04¢/min Pro: $50 per user/month. +2,000 mins Ultimate: $75 per user/month. +5,000 mins
Starting price:
$0.04 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for 8x8 Contact Center
1 - 5 of 34 Reviews
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed July 2019
Best in class service, but they gouge you over time
The service is great, and the mobile app was best in class
CONSWe had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.
Reason for choosing 8x8 Contact Center
We ultimately chose jive for pricing
Gerard
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
8x8 Contact center
Easy to use and user friendly. Easy to navigate.
Reasons for switching to 8x8 Contact Center
8x8 already purchase Fuze and it comes to end of life
Vendor Response
Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.
Replied March 2024
carrie
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2024
not the best, maybe the cheapest
definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.
PROSit was the more economic route, and the support team has been great. but the overall function and use has been abysmal.
CONSthe fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8.
Reason for choosing 8x8 Contact Center
had used 8x8 in the past and it was less expensive.
Reasons for switching to 8x8 Contact Center
we wanted data, call recording, monitoring, and integration with crm.
Vendor Response
Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience, and we're sorry to hear that it wasn't entirely positive.
Replied March 2024
Fabiano
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
8x8 Contact Center is a wise choice
So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.
PROSWe really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer
CONSNot a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!
Reason for choosing 8x8 Contact Center
It looked like a good investiment. No regrets, we were right about it.
Reasons for switching to 8x8 Contact Center
Because our legacy phone system was really old and we were looking for a better way to have users working from their home without the complication of using VPN routers.
Vendor Response
Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!
Replied February 2024
Darlene
Medical Practice, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best Multifunction
The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.
CONSI have not found one thing that I do not like about 8x8 Contact Center.
Reasons for switching to 8x8 Contact Center
We needed a program that could handle all of our needs.
Vendor Response
Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs.
Replied March 2024
