The service is great, and the mobile app was best in class

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

Easy to use and user friendly. Easy to navigate.

definitely have had highs and lows. the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.

it was the more economic route, and the support team has been great. but the overall function and use has been abysmal.

the fact that it took 3 months to get it to successfully work with our crm, which was the whole reason we went with 8x8.

So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.

I have not found one thing that I do not like about 8x8 Contact Center.

One system that covers most all communication needs for the corporation.

The sharable daskboard feature is only available in the VCC and not in the VO. We would VERY MUCH Like the VCC and VO's to be comined or at a minimum to have the sharable dashboard (that is vital to the employees so that can see the true real-time status of the call center) be an option in the VO.

Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team.

So many good features like pre-recorded script playback, speech analytics, cloud call recording and playback with speech to text, IVR set up and flexibility is good, skillset management is good, MI reporting is pretty good.

Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.

We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased!

It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.

I can't think of anything negative to say about this software. The cost, support, and platform are everything we need.

It's reliable and not experienced any interruption in service. Agent Workspace is a nice upgrade.

A drag & drop scripting interface is needed. Need to add ability to copy settings between users. Could use better text to speach. The ability to easily use 3rd party would be nice.

Easy of use, customer service and easy of access

Ability to log on, time system goes down

I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.

They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!

The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages

The overall experience has been good. From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use.

I like that it is always being upgraded with new features added. They seem to use the feedback given to make the product better.

Having to have both the Agent Workspace interface and 8x8 Work open for the calls to work. I do know that the beta is out where you will only need Workspace open but have not tested it yet.

I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this?

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.

Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty.

The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.

I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand.

I like that 8x8 is easy to use and set up.

A few times calls have come through to your phone although you are on the phone.

Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately, she was professional, pleasant and helpful. It was a pleasure to deal with her.

We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.

Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference.

We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.

The functionality on this software is same as mobile phone. Makes calling ease. Best android and ios application compare to other soft phones available in market.

Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

8x8 Contact Center helped us a lot when we began working remotely, setting up the application on our personal use computer and cell phone, etc. In the months since the pandemic began it has become increasingly difficult to speak to a person at the contact center however and the tier system they use to escalate issues is inefficient.

8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

The system is glitchy and customer service is not always responsive- due in part to the pandemic and also because support staff work from overseas.

Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up.

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.

I have had several issues with this software that after multiple contacts with customer support have still not been resolved.

I use 8x8 daily at my job to provide support to our companies users. It is very easy to use and I love how obvious the notifications are when a call comes in. I can be working on anything at any time and 8x8 does a great job of letting me know when a call comes in. It is a great option for providing technical support.

I have found that from time to time my audio gets very quiet to the person I am speaking to and I need to make an adjustment to the volume mid call. That can be frustrating.

Overall, I have not been satisfied with 8x8 and we plan to use a different system once our contract is up.

I like that with 8x8 you have the ability to not only access from the office but also from your home computer or the mobile app.

I have had many issues with 8x8. We have periods where our phone system stops working and I've had to contact the contact center and they have not been able to resolve the issues we have been having.

The system is very user-friendly—everything is at my fingertips.

Some of the training process. The help desk calls take too long to get the appropriate help needed.

I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!

We had some issues with the phone system but the overall web features were great

The contact center helped me with my settings and I was able to turn on and off my camera after every meeting

Ease of use. Audio quality is very good. Log in credentials easy to follow

Getting my camera to turn off after a meeting. I’ve had to restart my computer a few times to get it to turn off

Someone gets back to you in a timely matter

the issue is not always fixed when they say it is fixed