All Alvaria Cloud Reviews
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Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
All communication is more fluid with our clients, if they are happy us even more.
Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.
PROSI know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
CONSThis is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
Vendor Response
Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team
Replied April 2018
David
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Aspect VIA Best in Class
The implementation was great and it was smooth transition. Aspect was outstanding.
PROSThe cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.
CONSThere is nothing I dislike about the product.
Reason for choosing Alvaria Cloud
Aspect delivers a far more superior product.
Reasons for switching to Alvaria Cloud
Aspect provides better overall product and support.
Joe
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2020
Aspect Service & Reporting
We did not have a great overall experience with the aspect products
PROSAspect was recognized as a top tier Contact Center company
CONSPoor reporting accuracy and little flexibility
Reason for choosing Alvaria Cloud
Price and reputation
Reasons for switching to Alvaria Cloud
Additional functionality and reputation
Vendor Response
Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.
Replied May 2020
RONALD
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Aspect Via Review
It's a great product recommendable to use especially for big brands to help in supporting their customers.
PROSAllow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics
CONSIt needs a fully registered software to enjoy all features, the trial version is limited
Shannon
Insurance, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Rich user interface, easy to configure, a true omni-channel cloud platform
Updated user interface, access to the full suite of Aspect's product offerings
PROSThat I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.
CONSI don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).
Vendor Response
Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team
Replied September 2017
Breanne
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2022
Alvaria Cloud
WFM is user Friendly, easily manageable, and the SMEs are really knowledgable.
Reasons for switching to Alvaria Cloud
livevox was terrible fir DIaler
Paul
Banking, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Dialer
positive so far
PROSDialer access is functional and top tier.
CONSSetup seems a bit lacking (missing things like compliance hub on a fresh install)
Diana
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Love Aspect's ease of use
Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience.
CONSHaven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)
Vendor Response
Diana, Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team
Replied April 2018
Ye
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
Ye Yi
Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.
CONSReal-Time Monitoring and Multi-Channel Communication.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
2
Reviewed September 2018
Ok, but not great...
I'm not crazy about this software. It works, but is lacking in a lot of areas.
CONSMaybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated.
Tom
Financial Services, 1,001-5,000 employees
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Very simple and easy to understand
The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally
CONSsounds easy to setup but had some difficulty mainly because of our own security limitations. Otherwise, once we cleared that everything was fine.
Timothy
Consumer Electronics, 501-1,000 employees
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2017
Much better than UIP
Ease of building work flows and brining into production.
PROSI like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes
CONSThe software interface is very clean and easy to use and I have not found any real cons at this point.
Vendor Response
Thank you for taking the time to review Aspect Via Customer Engagement Center. We are thrilled that you gave us such high marks and are happy with the interface and ease of use. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Replied June 2017
larry
Banking, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
break the chains of limitations
this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back.
CONSOther than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing.
Trent
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2017
Very interesting product. Would like to see more.
Being Cloud based with lots of features.
PROSChat bots, Digital channels (i.e. mobile integration, SMS, etc.). The reporting also looks really good.
Vendor Response
Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams to review. -The Aspect Team
Replied June 2017
david
Internet, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2017
yet to be deployed but very excited about opportunity
ease of use and benefits to consumers. tracking leads to ensure the consumer is put first rather than the company. cross sell potential is the very exciting element of via
CONSthe roll out has been tough local knowledge has been an issue due to speed of roll out. Need to train locals
Ashok
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Unified user interface. Clear presentation. Easy to understand
Improved customer interface
PROSAbility to support multiple channels with one product. Clear presentation and excellent user experience.
CONSIt is not the dislike but it is more of better understanding of integration with CRM which is of very important to the current efforts.
Vendor Response
Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Replied June 2017
Shannon
Information Services, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Early adopter
Ease of use, cloud platform - integration API's. Eagerness of the engineering team to listen and proactively work to resolve issue
CONSEarly adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program
Vendor Response
Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback (especially from an early adopter!) and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team
Replied June 2017
Eric
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Haven't had a ton of personal experience. But most of it has been positive
This product is very easy to use. Even for less tech savvy users, it is very easy to manage. Overall a great product
CONSI have not encountered anything about this product that I do not like so far. I believe I will find more things as I use the product.