All Ameyo FusionCX Reviews
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Bilegt
Verified reviewer
Banking, 5,001-10,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Complete implemetation of the system to banking industry
We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)
PROS1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.
CONS1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.
Reasons for switching to Ameyo FusionCX
From analog to digital technology. From Call center to Omni-channel Contact Center. Security compliance capabilities. Self-service capabilities. Saving operational costs. System flexibility.
Irfan
E-Learning, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2022
Innovate call centers using Ameyo Fusion CX
I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.
PROSThe best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.
CONSThe customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.
Kirat
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2021
AutoXpress review
Great at the beginning and now is falling behind the rest of the world
PROSFusion concept. All on one platform, one view of the customer.
CONSFusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!
Reason for choosing Ameyo FusionCX
Fusion
Marvin
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2020
Ameyo FusionCX Review
Easy to access user friendly can be used anytime to other mahcine without configuration
CONSLow Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor
Riddhesh
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
Highly reliable and recommendable
The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!
CONSThe new web based based interface is very heavy to run on regular machines.
Parshav
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2021
Executive
Too many features. Agent monitoring, automated churning of leads, etc.
CONSThe software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.
Clarice
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
1
Reviewed December 2020
Remote contact centre
user friendly and easy to navigate
PROSIt can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.
CONSintegrating with exiting business process was easy
Nikhil
Consumer Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2020
Ameyo Performance
wonderful
PROSits ease to use technology and its user friendly
CONSUpgrade and compatibility issues (chrome)
Reason for choosing Ameyo FusionCX
the options available as compared to other vendors.
Reasons for switching to Ameyo FusionCX
challenges and technology limitations
Rohin
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
Good product but need to improve a lot
easy to use.. user friendly...Reporting structure
CONSLot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable
Adil
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Best CX Experience - All in One Solution
All features , single window 360 degrees Customer Experience , ticketing , omni channel
CONSIVR should be easy to configure by customer IT team
Ankita
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Absolutely Easy to Use
Overall, it has been a great experience
PROSAuto Ticket creation and Alert Notifications
CONSNothing as such. Haven't got anything that I wouldn't recommend
Sachin
Automotive, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Agents Response on Calls Quality and Connectivity
The product is easy to use and even the call quality is quite good.
CONS1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.