All CallCabinet Reviews
1-13 of 13 Reviews
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George
Verified reviewer
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Simply Amazing
The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!
CONSThere is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.
Renthea
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond
The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.
CONSAt times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.
Justin
Media Production, 2-10 employees
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2018
I find the interface visually appealing, but integration was weak and support was very slow.
Had trouble installing the software and was passed around from agent to agent with no solution. I feel that the support service was pretty weak for such a high ticket item.
PROSNice visual design Has good archiving features
CONSService is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy
Richard
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Using the quality control module on to our voice recording has improved our overall quality
The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services
CONSWhilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.
Andrew
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Amazing call recording software. So easy to to install and really cost effective
Cost effective solution and better than the other products I have tried.
PROSCost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.
CONSNo complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.
Larry
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Atmos has been fantastic for our legal business
We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.
CONSI really dont have any cons for this product, if anything I would like to see some text to speech analytics .
Vendor Response
Thank you Larry!
Replied January 2018
Alan
Investment Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
My experience will CallCabinet and its technology was fantastic.
Fully access to our recording and the ability to start understand some facts of our business
PROSThe CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.
CONSThere is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very happy with the product.
Seamless integration with our phone system. Does everything we need it to. Wonderful customer support. Great experience!
CONSNone I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!
Alan
Investment Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The simplicity of the system made it easy to operate and see the immediate value.
The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.
CONSGiven the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent offering easy to use and function rich ! Highly recommended
Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent. Great value .
CONSFor our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.
Gretchen
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I have always had excellent customer service with any questions I have had.
The software is extremely user friendly. The support staff is very knowledgeable and always of service.
Glen
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Awesome service. Cust support rep has been great to work with!
Easy to use and lot's of features. The customer support is fantastic. I highly recommend using Call Cabinet.
CONSI really don't have any complains yet. I'm new to using the software and the customer support has been great with walking me through everything.
Zvina
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2018
Very happy with the pre-sales and integrations support. About to go LIVE! Yay
Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.
CONSNone so far - we are not yet LIVE. Interested in seeing the ease of third-party API integration but based on current experience, confident this too won't be a challenge.