Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Some times get stuck when many lead are assigned.

My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

good power dialer for campaign-based cold outreach

the UI is a little outdated and confusing

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Meets my need. I mostly use the autodialer

Wish they had a built in CRM so that I didn't have to go get another one.

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

The ability to have better management oversight and for team to make more calls.

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option

Easy to set up and the customer support

Nothing so far all good and no issues to mention

Great customer service thank you [sensitive content hidden] he really knows the product!!!

nothing i did not like about the product!!

its a very complex software but has all the features, [sensitive content hidden] was very helpful in helping me get set up and even helping me cancel when I decided to get into a different business. Thank you for the great customer support.

it has many features and automations that are very helpful

there are many moving parts and extra features that just make it more complicated and confusing

Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!

Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.

None so far, we have been using this for almost 3 years now

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Time saving and packed with information and UI is simple.

A better management when using slow Internet connection.

Call Tools Dialer has completely transformed the way our team communicates with our clients, and I can't praise it enough. This powerful tool has streamlined our calling process, boosting our productivity and enhancing the overall efficiency of our business.

Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns.

Only 20 live filters allowed. Data organizer can be better.

We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.

We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.

I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system

Ease of use

Wish they had hot keys. So some of my blind people can use it

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.

Some aspects of the software could be simplified

The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.

I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.

Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.

Phone clarity and connection rates.

Can't say I have any complaints.

Time. It saved me a lot of time because its easy to use.

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

The customer service! [sensitive content hidden] has been one of the best customer service representatives I have ever worked with in my life and I have been in sales for over 20 years. I have appreciated him and his wonderful customer service.

Not my agent [sensitive content hidden] he has been awesome but it takes a long time to get a tech person on the phone!

Great for outbound calling cambaigns!

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

My experience was great.[sensitive content hidden] did such an awesome job by educating me on the system and also picking up when ever I needed him.

I like how there customer service and assigned manager where always going above and beyond for me.

Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager

Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.

It’s ability to call up to 10 numbers at once. The reports you can generate from the calling activity. The very fast and knowledgeable customer service.

Nothing to complain about. Everything was as expected.