All Contivio Contact Center Reviews
1-13 of 13 Reviews
Sort by
Melanie
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Contivio - White Labs
The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!
CONSIt is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
Pius
Media Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Reliabe and Digital Call Center Approach
Contivio Contact makes the right call recording, and it ensure various processes are well handled.
CONSContivio Contact delivers a concrete plan in making all the call solution immediate.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2018
Poor implementation and project management for onboarding. Poor instruction.
awful. won't ever recommend
PROSWhen customers could call us, it worked?
CONSNo instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.
Vendor Response
Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim
Replied October 2018
John
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great when I'm on the Road
I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
CONSI wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available
Yeni
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Contivio Review
I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.
PROSContivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
CONSI don't like the fact that there are so many options on the screen. It can be a bit overwhelming.
Virginia
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2019
Decent phone/chat app
Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center.
PROSFor myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls.
CONSThe program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only.
Melissa
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2019
Contivio Review
Overall my contivio experience is pleasant, and the set up is very simple to use.
PROSI like the simplification on transferring calls. The feature of the directory makes it easier for us.
CONSI have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always. It is time consuming to close all those pop ups and it delays our work performance. The sound quality would need some adjustments.
Myles
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2019
My Contivio Experience
I love how easy and user friendly Contivio is, I hardly ever have any issues.
CONSI've only ever had a few calls not go through but that is maybe 3 times.
Britt
Primary/Secondary Education, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed April 2018
Underwhelming
Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available .
CONSLots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2018
Not designed for sales
The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.
CONSEverything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.
Vendor Response
Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim
Replied October 2018
stephanie
Computer Software, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Does the job but has minor glitches
So far its the best phone system i've used and compares much better than shoretel.
PROSI like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.
CONSSince it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.
Miles
Computer Software, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed March 2018
I use Contivio for my phone system at a SaaS sales organization.
The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs.
PROSI like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.
CONSIt seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.
Bee
Wholesale, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2019
Contivio User
Transferring and reviewing calls is fairly simple, especially under a heavy work load.
CONSThe dispositions seem fairly arbitrary, integration with Netsuite is difficult