All Convirza Reviews
1-25 of 101 Reviews
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Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great Customer Service
Integration is easy, the customer support team are very helpful in set up and when making changes.
CONSThe interface could use some updating. With volume, sometimes the system works slowly, and it can be frustrating. The customer support team is always there to help if things are troublesome.
Monika
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Best call tracking in the industry
The staff are always helpful and supportive. Im a longtime customer of Convirsa and find they are the most affordable and have a platform that is top notch, user friendly. I’ll never use any other service, only Convirza
PROSThis software is easy to use, affordable
CONSNo cons. I’m very happy with everything Convirza offers.
Reason for choosing Convirza
The support staff and the pricing is the best
Elanor
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Convirza is a Good Product
We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.
CONSConvirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.
Bruce
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best Customer Service EVER
The individuals with whom I interact at Convirza always treat my requests like mine is the most important thing they will do today. That makes me feel valuable.
CONSI am not a fan of user interface changes just to make things look "fresh". If it isn't broke, don't fix it.
Tim
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Tim Wyman Survey
It allows my customers and I track their call volume. If the call volume is not where it should be it allows us to make changes to there program.
CONSThe number of "unique" callers is not accurate.
Jackie
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2023
Find information quickly
I like the amount of information about the calls placed to our partners that we can find quickly.
CONSI wish we could have quicker access to archived information.
Cheryl
Publishing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2023
Overall good reporting needs help
Excellent service, good overall
PROSI like many of the features you can set on call tracking numbers that I was not able to use on other platforms
CONSThe reporting is terrible. Great features but horrible reporting. This area needs a lot of work! Overall I like your service but please fix the reporting to make it more user friendly
Reason for choosing Convirza
Used it in the past under Call Source
Reasons for switching to Convirza
Dropped calls and horrible customer service
Joe
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great customer service
I would recommend Convirza just on the basis of Jon and how good he is at his job. Makes me feel like my concerns matter and he will do what he needs to do to satisfy my business needs. The developers should do more to make the tools and reporting more intuitive.
PROSConvirza is very attentive to my needs and my rep Jon is very proactive in making sure my experience is top notch!
CONSThe reporting is not intuitive at all. This means I have to continually reach out to the support team for help.Should be able to save a date range so i don't have to re-establish this every time I run a report. Also, they need to enable texting as part of the call tracking experience.
Mike
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Good way to track and monitor phone responses
The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there.
PROSEasy to learn. Data provided is useful, especially the ability to listen to calls.
CONSNo matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome.
Vendor Response
Mike, Thank you so much for feedback! We really appreciate you highlighting how easy our software is to learn. And we pride ourselves on data. Thanks again for being a member of the Convirza family.
Replied January 2019
Wes
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Likes and dislikes about Convirza
Convirza is very consistent and always seems to be working properly.
CONSThe reporting does not fit on my 24" computer screen I have to scroll from left to right , back and forth way too much.
GAYLE
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Convirza saved the day!
Convirza helps us keep track of our advertising
PROSThis product is fairly easy to use but even when it isn't they have wonderful customer service that helps you thru whatever you are trying to do!
CONSI haven't found anything that I don't like.
Reason for choosing Convirza
Convirza made it the easiest for us to switch over
Reasons for switching to Convirza
The other company stopped supplying this software
Jay
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Simplistic use for someone who is not a tech kind of person
Great Experience! Convirza's customer service is great. The software is simple to navigate.
PROSEase of use - Convirza's website makes call management a breeze
CONSHaving to hear the poor quality of service we were receiving from our contracted call centers. They have been fired.
Kim
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great Customer Service and Product
Convirza supplies tracking numbers and whispers for our direct mail, the support staff strive to fulfill our requests promptly and when needed, they call us personally to make sure we are both on the same page and they give us detailed explanations to help us understand.
PROSAbility to view the numbers, the calls, whispers, etc. Ability to make my own changes within the portal myself. Able to listen to calls.
CONSOur campaign names are a little long and the columns in the portal only show the first half of the name, I wish there was a way to make the column wider while I'm in the portal
Jeff
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Pros and Cons
Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.
PROS- 99% working not much down time/glitches. -can listen to calls. - can export calls to Excel. -good customer support.
CONS-price higher compared to others. -we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.
Vendor Response
Jeff, Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution. Thanks again!
Replied January 2019
Mick
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Convirza Review
the reports and ease of use make this product a great fit for what we do.
PROSWhat we like most about the product is the ease of use for all the staff and the reports that we need to see or send to office staff.
CONSThe software does everything that we need it to do right now.
Reasons for switching to Convirza
Cost and ease of use
James
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2020
Keeping track of calls is vital - Convirza definitely helps
We used it frequently and highly suggest that if you don't have a source to track and listen to your calls that you at least give Convirza a try to see if it can fit your needs.
PROSWell rounded and easy to use platform for keeping track of calls, sources and quality. Our stores would listen to calls weekly to be sure we were giving our customers the best experience possible.
CONSIt seems difficult to have one user access multiple locations' with the same email.
Stephen
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great phone tracking solution for my business and clients
Great, I've found it really beneficial for my clients and business.
PROSOnce you understand how the program works, Convirza is very easy to set up and create tracking phone numbers for marketing campaigns.
CONSThere are a number of steps to initially set up the software, it can be confusing at first.
Reason for choosing Convirza
I had previously used Convirza at another agency and the price was attractive.
Chyriese
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Call Tracking and Data Collection
Customer Support at Convirza is exceptionally good.
PROSCall recording feature and email notification for missed calls
CONSI have no feedback to provide for what I like least about the software
Jessica E.M.
Verified reviewer
Management Consulting, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Convirza For Advertizers
While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.
PROS-Good sound quality on recordings -Robust reporting (when you can pull a report...) -Fairly simple dashboard (when it loads...)
CONS-SERIOUSLY slow connection from page to page -Reports frequently freeze + do not export -Not a very intuitive interface between primary dashboard + individual campaigns
Jim
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
My Review
Good.
PROSIt does what I want it to do. I like the call recording.
CONSSome of the phone number get a lot of junk calls. Adding new accounts is a little challenging.
Nina
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
Very Helpful!
This helps us keep track of our business and elevates our control for our consumers
CONSNo cons about this product. There is a few others to choose from but this was the best for our company
Maria
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Convirza is a great marketing tool
Convirza customer service is great and has always been receptive to feedback from our company.
PROSOnce getting through initial software training, Convirza is easy to use and important for any marketing tracking that can't be done digitally.
CONSLearning the software can be a little difficult and getting auto reporting just right can be difficult.
Tom
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
City Pulications Delaware Valley
easy to use and navigate. Customer service was always helpful
CONSreports and formatting of reports to show customers
Vendor Response
Hi Tom, Thank you for taking the time to share your thoughts with us and the world. We pride ourselves on our customer service and will continue to work on improving the reports to better satisfy your needs. Thanks again!
Replied February 2019
Derek
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Great Call Tracking Software
I have had a great experience with Convirza. I originally was using CallRail but ran into so many issues and I switched to Convirza about 6 months ago and haven't looked back.
PROSI enjoy how easy it is to set up and the simplicity of the software overall
CONSOverall I believe the software does a great job but the only thing I personally dislike is the reporting feature.
Reasons for switching to Convirza
I ran into a lot of problems with their software
Kevin
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
[SENSITIVE CONTENT] is the best!
great
PROS[SENSITIVE CONTENT] is the best part. Amazing service
CONSNone. Everything is good for the most part, some parts I have to wait to load in the software