All Infobip Reviews
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Ahmad Idzuan
Verified reviewer
Medical Devices, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2021
Quite good with SMS marketing
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
CONSThe cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Vendor Response
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Replied December 2021
Sylvia
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use, once you get a hang of it
Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
PROSInfobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
CONSI think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Vendor Response
Thank you for the review!
Replied December 2020
Chin Han
Consumer Goods, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Complete Platform
So far quite smooth. No complaints is a good thing meaning it is stable. :)
PROSComplete suite of email, sms, push notification features.
CONSCost slightly high. Huge corporations can bring cost down but they need a dev team.
Vendor Response
Thank you for the review!
Replied November 2020
Giovanni
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
extraordinary product
it's availlable in a lot of countries where we have our product.
CONSvery big company, sometimes it forgets about the customers
Eva
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
Outstanding Sms Marketing Platform
It's a great tool for marketing purposes, but they should improve on the response time on issues raised
PROSCurrently using this platform for marketing SMS and push notification features for our core banking system.
CONSThe platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Vendor Response
Thank you, Eva! We will forward your feedback to our experts.
Replied July 2021
Christopher
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use product
Very comprehensive but easy to use portal.
PROSCurrently only using the sms feature which is super easy to use
CONSThe top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Vendor Response
Hi Cristopher, thank you for taking the time to leave a review!
Replied December 2020
Yaw Lin
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
User experience
So far so good
PROSEasy to implement n use One central location to manage message
CONSIs good Pricing structure can be more friendly
Vendor Response
Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.
Replied November 2020
Happy
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Infobip
VERY GOOD IT INFRASTRUCTURE
PROSGood API System. I Easy to use and have admin panel to monitor status
CONSNOTHING much. THE IT infrastructure is very good
Reason for choosing Infobip
Good support
Vendor Response
Thank you for your review, we're glad to hear you like our customer support!
Replied December 2020
Darshan
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Best platform for Email and SMS delivery
My overall experience with Infobip is very good. I'll recommend this to everyone.
PROSThe best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.
CONSNothing specific to call out in this section. Would love to have offers for old customers like us.
Anonymous
11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Fast and effective interaction with customers
Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.
CONSI wish the price would be lower, the rest is perfect.
Vendor Response
Thanks for the review! We'll forward your feedback to our experts. :)
Replied July 2021
Fernando
Computer Software, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2022
Plataforma de comunicaciones muy completa
En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.
PROSCuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.
CONSA pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.
Reason for choosing Infobip
Porque nos proporcionaba una plataforma de comunicaciones muy amplia y nos facilitaba el envío de mensajes hacia Whatsapp, desde un sistema desarrollado en nuestra empresa, del tipo chatbot.
Andre
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2022
Infobip
De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.
PROSTem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.
CONSEm alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.
Vendor Response
Thank you for the review, Andre! We will make sure to forward the feedback to our team.
Replied February 2022
Harooon
Broadcast Media, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
an outstsanding platefrom
the product is easy to use helpful,supported
CONSeverything is good i dont think if there is any thing missing
Vendor Response
Thank you for the review! We are glad you're finding our solutions helpful.
Replied July 2021
Mina
Banking, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Good Choice
recommended for start ups and large companies , it is one of the most professional systems that is used
PROSthe system stability customer support technical support futures
CONSthere is some limitation in data extraction
Vendor Response
Thank you for your review!
Replied June 2020