As a business we use a lot of communication methods, but we feel a text message achieves the best results

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Easier communication with the team of over 100 officers.

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited.

The experience hasn't been disappointing. I would recommend them anytime.

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

So far so good!

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

It helps to attract customer by its feature of text messaging

1. Its easy to use interface attracts users to use the software in daily use. 2.Great performance as well as least errors. 3. All tools under one roof.

1. Way to expensive than other available messaging provider apps. 2. Customer support is one of the biggest problem as it provide the porest customer support to users. 3. Need approval form message team to upload links and more.

Been using them since they started, very happy!

Automatic invoices on low credit, simple API

Nothing, using it for over a decade and never had issues

We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend.

Easy to use and fantastic customer support

Can sometimes take a while for funds to be added to account.

We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

The documentation can be a little unclear. However, their flexible SDKs make up for it.

We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers

We like the response times of the sent sms (instant) The use of the API is dead simple

Of the limited use of messagebird , we see no cons.

We had much better rates than with Twilio for sending SMS messages to our users.

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

Simple well developed API's, that just do what they suppose to do

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Straight forward SMS service. Support has good response times and is easily reachable.

Implementation is straight forward using the extensive API docs and SDK's.

The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though.

Message bird makes communicating with a field team who don't have company email simple and quick. Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Nothing in particular

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

There is quite alot of services and can be confusing at first glance.

The quick send option is great for urgent contacts

Switching between subaccounts could be quicker

Whenever phoning for support or help, there is always someone who is knowledgeable who can help.

Send bulk Messages Schedule Messages Address book where you can personalise messages

Phone App would make it easier to reply to messages

what i like most about this software is the messaging and the way the software is set up

software is great nothing is need to be improve at this time

Very bad recently after using them for +2years

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Lack of transparency and frozen assets without clarification

I really like that they deliver sms with a very high reliability.

Quite expensive - and the client libraries are not the best

Great

easy to implement API, great service, dashboard visibility

Access to deliverability stats, not a lot else!

Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

The API is really clear and easy to implement.

When sending high volumes it would be nice to get recommendations on pricing benefits.

Very good and never needed support.

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

You have limited amount of characters for settings as the sender.

- structured, clear, easy to understand, easy to use

+ easy to use + good overview + comfortable

- bad overview, with several users - no connection to, for example, whatsAPP, weChat and so on - no Windows or Apple OS app