All Plivo Reviews
1-25 of 85 Reviews
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Lucas
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2018
Great product, beware of support
Plivo has been a great partner that supports our operations 24/7. It has a few bugs here and there regarding numbers and SMS but overall they provide a great service.
PROSCall routing works great, the new PHLO system is amazing at testing before deployment.
CONSSMS tends to be a bit buggy regarding UTF-8, showing accents properly only in a few times. API's are constantly changing..
Jane
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Excellent for startups
1. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries
PROSWe used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.
CONSThey blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.
Mony
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2022
Jeopardized our customer experience with false advertising
Very disappointing - extremely. After reaching out to them multiple times and asking to speak to someone over the phone we found ourselves unheard and our customers Ireland and Australia stranded - our text notification feature was not working. We had to scramble over the course of 2-3 days once we realized Plivo was ignoring us - we switched to Twilio. Incredible support (chat, email, phone) and a much more robust platform - well worth the extra cost. I am so utterly disappointed from Plivo.
PROSWe initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout!
CONSThe customer service was and is very bad. I've never written a review like this but I had to after experiencing it for myself - I'd rather have other companies/users be warned. There is no way to contact Plivo other than opening up a ticket - no phone number and no chat. We stopped receiving responses on our tickets that have been open for more than a week after 2 canned responses were sent in response to our question/issue. They just simply stopped responding (we've reached out and followed up many times). The reason we were contacting support is because their phone numbers for Ireland and Australia- despite it being clear throughout their website that they support those countries. We offer text message capabilities for free to our customers and our switch from 1 provider to them caused an outage for our Ireland and Australian customers. This sort of false advertising and customer service is completely unacceptable and I felt like others need to be aware.
Reason for choosing Plivo
Their pricing was more appealing.
Abdallah
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Affordable and very good
i set it up for my website for people to receive their security codes to login. and didn't have to change anything in the code since then. and this is what i really love about it
PROSEasy to use and affordable. When I use an API like email or SMS api. I don't want to go back to the code I implemented and keep changing the code. With Plivio to be honest I didn't have to do this at all.
CONSI can't think of any Cons. But was hoping for a cheap short code but it's not a big deal
Reason for choosing Plivo
price, ease to use and functionalities
Reasons for switching to Plivo
Price
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
Nailed the basics and are starting to emerge into awesome.
We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.
PROSHonestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.
CONSLacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Empowering with Plivo's Advanced Communication Features
Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.
CONSvoice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.
Vendor Response
We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo.
Replied February 2023
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Plivo - A must consider for telephonic services
Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow.
PROSEasy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning
CONSThe service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
Plivo is a great secondary telephony system
We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime.
PROS- Plivo is fairly inexpensive compared to some of its competitors - Plivo is constantly growing and seeking to improve
CONS- The turnaround time for a support ticket takes too long - Most of the employees are overseas and have a hard time communicating during normal business hours (PST)
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Plivo - Solid Product
Ease of API and customer service. Lots of flexibility.
CONSThe UI for logs could be better. Logs could be kept for longer.
Ali
Verified reviewer
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
A good service with easy and well documented instructions
If you'd like VoIP or SMS, Plivo is a really good option with its competitive pricing and well-documented APIs. It's easy to integrate and the user interface is fairly powerful.
CONSPlivo does not still support MMS and that can be problem is you need MMS.
Andy
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
Plivo Sip calls & SMS - great platform (when it works)
The API integration with our platform works well. When Plivo is up and running, the service is good. Voice quality here in Brazil has improved a lot over the last few years.
CONSMobile calls in Brazil are relatively expensive. Some local competitors are much cheaper. In the past Plivo has changed the ways some of their APIs communicate with our servers, without informing us. This has lead to downtime of our services, and to revenue loss, which would have been totally avoidable with better communication. Finally, in the last few months there have been several instances of unplanned service disruptions, leading to further downtime, loss of revenue and of customer goodwill on our side.
Aleksandar
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Simple and cheaper
It is cheaper than other SMS services for transactional sending. It's easy to use, install on a website where I use Plivo.
CONSI do not like it because there are no Paypal options to add a loan but only has options for Cards.
Vincent
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Robust , Innovative and Responsive
We have been using Plivo for our application and are happy with the services. As our application required A2P SMS the Plivo team solution of Toll Free number has provided a very useful and affordable solution .
CONSWe would like the support team to respond faster and it will be really useful to have a Plivo Customer Support number to call for urgent issues , especially since you are telephony service / solution provider. A number to call and reach out to will save us the time , we at times have to spend waiting for your reply.
Dmitriy
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Nice messaging gateway
Easy to implement API integration, fast technical support, very good coverage
CONSWe do have problems with alphanumeric sender ID periodically
Oleg
Verified reviewer
Health, Wellness and Fitness, 201-500 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
This company is a joke
I didn't notice any. The service seems non-existent.
CONSAfter Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them.
Md. Farhan
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Good Customer support
Our primary use is otp. And the job is done well.
PROSThe product is definitely good over all undoubtedly. But what makes a company stand apart is the after sales/customer support. I had multiple instances of having a chat and almost all the times my queries were solved there itself. Kudos to the team.
CONSNot that i think of any at the moment...
Eliran
Online Media, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great service and good product
hi, we had some problems with server (integrating plivo on our server) any plivo customer service helps us vie email support.
PROSit's have many solutions for different kind of apps/website who need the services.
CONSdon't have auto authentication when user getting sms verification to verify phone number. user must enter the code by himself.
Olamide
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great Product and Service
Easy to integrate API Prompt response from support
CONSNot a con per se, more of a feature request. Ability to fallback and send message with default number in the case the country being sent to does not support customized sender name instead of failing.
Piotr
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Good for SMS automation
Plivo sends an automatic sms informing my customers that the offer has been sent to them from my email address and they should have a look at in their inbox.
PROSLow sms rates and reliability are the key factors I use it.
CONSI needed a programmer to set it up for me via API.
Dilraj
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Messaging users made easy!
Great software for sending text messages via Developer APIs
PROSEasy to integrate APIs for sending users messages on you platform. Just add the money in your account, and, u are ready to send messages using the developer APIs made available by Plivo.
CONSThe test account does not enable u to send the messages until both the sender and the receiver numbers are verified first.
Suman
Computer Software, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Good UI and Support.
The overall look of the Portal is terrific plus the support is also great.
CONSNothing at the moment. Satisfied with the service.
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Sales and Support non-existant
I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it. I also contacted them again in late 2022 when they mentioned they would freeze my account for non-use (what company wants to use a service who has no team behind it?). In both cases I was ignored. I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails. I can't imagine what it would be like if there was an outage and you wanted to contact someone while you losing millions per minute.
PROSAffordableDecent documentationGood amount of features compared to some alternatives
CONS0 support, and I do mean 00 sales teamsNo scalability because of lack of support for all size of businesses
Reason for choosing Plivo
We didn't we ended up heavily integrating with Twilio because of their insanely good support.
Sid
Computer & Network Security
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
We are very happy with the excellent support we got from Plivo's sales and technical teams.
Easy to implement, cost effective solution - to deliver SMS messages from the FlexSecure Authentication Platform.
PROSWe were looking for an easy to implement and competitively priced solution to deliver SMS messages for the FlexSecure Authentication Platform. Ease of integration and competitive pricing are the two main benefits that we have derived from Plivo.
Murthy
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2021
Team never repsponds
Never get a response from them for any questions which blocked us going forward to next step.
PROSIntegrating with our Software product was easy and straight forward
CONSUnable to contact anyone from the Plivo company every after many enquiries they never respond
Michael
Computer Software, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
Nice platform
The features are adequate. I mostly liked the ability to test the platform without talking to 10 people.
CONSThe documentation versioning is lack luster. Tech support snippets should always include relevant version info.