Excellent

Like pricing, customer service, reliable and products

Does not like the voice, hopefully will change soon

Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Initial set up is a little cumbersome..........................

The overall experience has been awesome. Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of. If they don't know an answer they admit it. They mostly know how to fix current issues. I love the fact that they are a team and bring everyone if necessary to fix something.

The simplicity of the interface makes the experience easier. I can access the interface from and iPhone or iPad from the customer site. This type of convenience is often overlooked. The customer service is the main reason we are partnered with RingByName. 99% same day response makes us feel our calls are important to them.

There could be some confusion as where to set-up parameters for users. (ex. hours, voicemail,etc.) Are they part of a department? If so the department takes over before the user. I think its more of a training thing.

I feel in love with RingByName years ago and loved it so much I push their service everywhere I go.

What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently!

There are minor bugs; but you all are always fixing them, I can't complain about that.

It is an intuitive, very versatile and complete system, with several functional applications. Cloud based, the best

Easy to use, very stable and trustable. 100% recomendated

Devices configuration is not that easy, but Ring by name has a great support team

Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist.

Follow me communication is great. Easy to direct calls.

Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone.

RingByName did and does what is says. RingByName. Such a simple tool, and it works. Plus I enjoy talking to actual people at RingByName, they are always kind, and always helpful.

RingByName Meet should work within RingByName App and be fully functional

While the call quality wasn't always that good, what had me stick with RBN for about a decade was their incredible customer service. Their team was always very prompt and caring to rectify any issues. They were also very patient to troubleshoot things and always followed up when things were fixed. Their customer support is the best I've yet to experience

We loved the call recording feature. It was fairly easy to use. Sometimes the features (transfer to agent) wouldn't work smoothly.

The call quality wasn't all that great. We used Zoiper app. It was often laggy or hard to hear the customer and vice versa, but for the price point, it was bearable

Just very disappointed with the quality of care with this company

text messaging some patient find it easier to communication via text when canceling or confirming appointments

When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

Um bom software - valores dentro da meta

Praticidade - rapidez - bom atendimento do suporte

A principio nao tenho o que reclamar da Ring pois veio em momento certo e na hora certa um ótimo software que todos empresários - micro empresários deveriam ter

Great

The technical support I receive from [SENSITIVE CONTENT] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system

Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic

Nothing but good things to say about them. Always friend and attentive. Always willing to help!

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great!

I bought other phones first and then I upgraded them. It was easy to finance and switch.

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

This Company is very reliable about the service that they provide to us. Their engineers and support team are available immediately 24/7 to our requests of services or problems that we could have. Their developers do the same job with all requirements that we need to have inside the system or RingByName web portal.

We don't have any complaint about the service that they provide to us.

As an international company, RingByName helps us to have several landing numbers in different countries, which allows us to personalize the auto-attendant individually in each country, which provides mobility to our team been in contact with our customers.

I wish to have integration with MS Teams.

It works out of the box and does what it is supposed to do. The company will customize the installations as required. We have recommended this to our clients most of which have switched, Those that have switched are pleased with the results.

Prefer a little more flexibility in handling multiple devices per "extension."

I like being able to manage menus easily and edit routing.

Inability to add a mobile number as a routing feature. I.e. dial 1 for x and it just transfers to An external number without having to purchase another user.

Overall experience is outstanding.

Everything about the system from features to customer service is outstanding.

There is nothing I dislike about RingByName.

The product has improved significantly over time. They are MUCH more than a telephone provider. I am VERY pleased with our system.

CRM is fantastic, TEXT program is GREAT for business follow up

I am please with the software and have no complaints

Overall great product and even greater customer service. I have dealt directly with [sensitive content hidden] several times and they have been nothing but professional, helpful going above and beyond every single time!

The system is solid little to none downtime so far.

I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days

We have been with Ringbyname for many years and hope to be for many more.

It's easy to use and visually appealing.

I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers.

Excellent in every aspect

We’ve been using this software for over four years with more than 40 users and we are very satisfied in every aspect. Totally recommended

I like every aspect from customer service to the software itself