All smrtPhone Reviews
1-25 of 44 Reviews
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Ryan
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
smrtPhone is the best voip service for real estate investors.
Overall experience with smrtPhone is amazing. We have tried other providers and none compare.
PROSIntegration with Podio and the ability to customize every aspect.
CONSCalls do get dropped, caller ID could be better, connection quality suffers sometimes even when the phone is in a great area.
Reasons for switching to smrtPhone
Price and integration options with Podio
Vendor Response
Hi Ryan, thanks for taking the time to review us, we are glad that you are enjoying smrtPhone and its integrations, and I want to assure you that we are constantly pushing updates that will make your experience even better. Best, Catalin from smrtPhone
Replied November 2022
Marissa
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Watch out - Smrtphone may be taking over!
I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far.
PROSI love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.
CONSThis system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option.
Reason for choosing smrtPhone
I joined a call where [sensitive content hidden] went over the system. She was grilled and just kept her cool the enitre time. She understands their Clientel and answered every question even the ones she didnt get to on the call, she emailed. She represented the company well and thats hard to find so we gave it a try. I also liked their 30 day trial option.
Reasons for switching to smrtPhone
360 was absolutely terrible. Could never get help, not client friendly... just not a good time and never got anything fixed.
Vendor Response
Hi Marissa, Thanks for taking the time to review us and for giving us valuable information about what we can do better. Your insights regarding the mobile app will be forwarded to our developers so we can continue to improve our software. Best, Catalin from smrtPhone
Replied March 2023
Alfredo
Real Estate, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
These people will steal your money...
During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review.
PROSNothing, nothing, nothing, it is just impossible.
CONSEverything, specially customer support, you need to get assistance? good luck with that.
Vendor Response
Hi Alfredo, we appreciate you taking the time to share feedback. We take it seriously. We have reviewed the meeting recording and all Support conversations you had and they do not reflect what you say here. The trial subscription is free and we give $7 of initial credit to start, to continue making calls during the trial period you must top-up. As was explained, the $20 you added remains yours and available to you for the remainder of the trial period, even after you cancel. We will coach our team to be more explicit about our refund policy for credit balances in the future. We see that the reason you canceled was because you found the business verification process too long after 3 days. Unfortunately, this process - which is required for all SaaS phone systems - is not controlled by smrtPhone. We can be your guide and advocate, and you can still use our products while you are waiting confirmation. When you received a rejection because your market-facing brand did not match your legal documents, we escalated a ticket with our provider for you. We canceled that ticket when you canceled your account. We try our best to provide top-notch customer service and we are sorry we did not meet your expectations. We understand this was not a fit for you and we wish you the best of luck.
Replied June 2023
Antione
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Owner Review
Great. Not great consistency with pricing and fees. Customer service is great and responds fast!
PROSIntegration in Podio is great. Ability to use the phone app with the integration.
CONSCosts, so many hidden costs that add up alot over time. Majority of people I know who use the platform all have different pricing, no consistency.
Reason for choosing smrtPhone
Recommendation from colleagues
Reasons for switching to smrtPhone
Podio integration
Vendor Response
Hi Antione, thanks for taking the time to share your review, we really appreciate your feedback and we continue to improve our services taking into account what you say about us. Best, Catalin from smrtPhone
Replied September 2022
Cezar Andrei
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
love what you guys have achieved with smrtPhone!
I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.
PROSMost impactful features would be the mobile app and the ability to integrate with all these various CRMs: Podio, LeftMain Salesforce, InvestorFuse. I love the customer support service which is friendly, fast and helpful.
CONSThe only thing that can always be improved would be the mobile app. Also I'm sure that a Zapier integration can open new doors for you.
Vendor Response
Thanks, Cezar, for taking the time to review us and for your feedback. Best, Catalin from smrtPhone
Replied September 2022
Marshall
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Using Smrtphone
Integrates with my CRM. Call recording and the dialer
CONSIt’s expensive. Costs more that competitors.
Vendor Response
Hi Marshall, thanks for taking the time to review us, we are glad that you are having a great experience with our platform. From our data I can tell you that pricing gets more accessible, compared to providers like CallRail, the more you use it and make more calls. You can find a video explaining this pricing comparison on our Youtube channel. Best, Catalin from smrtPhone
Replied September 2022
Or
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best Phone System
Amazing
PROSIt's integration with Podio and easy of use.
CONSNothing I could think of. It literally have everything we need
Reasons for switching to smrtPhone
Better integration with Podio
Vendor Response
Hi Or, Thank you for taking the time to review us and for your kind words. We are happy that you love our Podio integration. Best, Catalin from smrtPhone
Replied March 2023
Angelo
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
My experience with smryphone
Iv extremely pleased with what smrtphone has been able to do for my team's productivity inside of my crm. Making all of our lives a lot easier and more productive at the same time.
PROSThe power dialing integrated with my crm
CONSPhone number management, and i would not being able to double dial a lead in smrtdialer.
Reasons for switching to smrtPhone
power dialing feature
Vendor Response
Hi Angelo, Thank you for your precious feedback. We are glad that smrtphone and smrtdialer make lives easier and more productive for you at the same time! Best, Catalin from smrtPhone
Replied June 2023
Kish
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Podio / SmrtPhone User
This software is incredibly easy to use with Podio. The integration features have helped my team and I increase our productivity at least 3x.
PROSintegration with podio, mass dialing more than 1 contact at a time, & mobile app is very user friendly
CONSonly thing i think that can use updating is the google chrome extension. Sometimes it doesn't update recent calls and is glitchy
Reasons for switching to smrtPhone
Did not integrate with podio very well
Vendor Response
Hi Kish, Thank you for your valuable feedback, I assure you that it will be forwarded to our tech team. We are glad that your productivity thrives using smrtPhone. Best, Catalin from smrtPhone
Replied March 2023
Drew
Government Relations, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Best & Easiest to Implement
Smrtphone's dialing product seamlessly integrates with other communication platforms, enabling users to stay connected across various channels. Integration with messaging apps, email, and social media platforms enables users to seamlessly switch between different modes of communication. Furthermore, the product's compatibility with Bluetooth devices and hands-free calling functionality ensures a hassle-free experience while driving or multitasking.
PROSThe user interface of Smrtphone's dialing product is both intuitive and user-friendly. With a clean and minimalist design, navigating through contacts and dialing numbers is a breeze. The interface is thoughtfully organized, making it easy to access favorite contacts, recent calls, and voicemail. Additionally, the inclusion of smart search features further enhances the efficiency of finding and dialing contacts, saving precious time in the process.
CONSI couldn't put a pause on my account unfortunately.. I would've liked to pause and come back where I left off - but i can't pause, I can only cancel the membership.
Reason for choosing smrtPhone
it integrates directly in with my Podio CRM
Vendor Response
Hi Drew, Thanks for taking the time to review us. We are happy that you enjoy smrtPhone's Podio CRM deep integration. We are constantly adding new features to our products, so enjoy and stay tuned! Best, Catalin from smrtPhone
Replied June 2023
Kevin
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Best bang for your buck
Best bang for your buck. For the price and integration with Podio you can not do better.
PROSAs a Podio CRM software user I have used SmrtPhone for the past few years. It can have issues when trying to run several organizations as far as call tracking. For one organization I do not think it could be better.
CONSOn text messaging you are not able to text pictures and when you receive them they are very grainy and blurry.
Vendor Response
Hi Kevin, thanks for taking the time to review us, we are glad that you are having an awesome experience with smrtPhone, and we will take your feedback into account. Regarding your comment on text message attachments, I want to let you know that MMS capabilities were added during an update, so you can now add pictures to your texts! Best, Catalin from smrtPhone
Replied September 2022
Ricky
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Real Estatw Investor
So far it’s great. No complaints really.
PROSIt’s functionality and flexibility is the best feature.
CONSSometimes the texting doesn’t go directly to the line for tracking. It happens when we start a new text. It works properly if we go to an existing text message. It happens with new ones.
Reasons for switching to smrtPhone
Because it works with InvestorFuse.
Vendor Response
Hi Ricky! Thank you for the time you took to review us, we are happy that you like our InvestorFuse integration and we appreciate your feedback, we will take it into account. Best, Catalin from smrtPhone
Replied August 2023
Viktor
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2022
Great Product but needs further development
Smrtphone is great as a power dialer but I can't see it being my entire business phone system. It needs far more development. The UI of RingCentral is much more user friendly whereas SmrtPhone is clunky and buggy. I want to switch over to Smrtphone but the bugs are preventing me from switching over entirely.
PROSSmrtphone has a power dialer. This is the best feature of smart phone. It also integrates with Podio and Salesforce which is huge. Major plus. I can see leads that I am speaking with while using the phone.
CONSIt's not reliable. The mobile app needs a lot of work. It doesn't notify me of incoming text messages and I have had a lot of investors in the industry complain about the app.
Vendor Response
Hi Viktor, thanks for taking the time to review us, we are happy that you like smrtPhone and smrtDialer. I want to assure you that we are taking steps to develop our mobile apps into ones of the best available on the market. Best, Catalin from smrtPhone
Replied September 2022
Abe
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
2 years User's Experience
not the best for the money spent. Q4 or MAX Q1 2023 i dont think i will be using this software for the value i am getting in comparison to the monthly bill
PROSClick to call function on Podio Call tracking
CONSIntegrations needs Developer Getting charged on any outbound or inbound call even if the call not connected i cant select which calls to record so i am paying for all calls recordings even if my connected calls almost 10% of the dials Phone numbers shows as spame Customer service team are laking the basics of customer service they treat the user as if he is a lair or idiot till he proof he is not.
Reason for choosing smrtPhone
Click to dial was new feature integration with Podio
Vendor Response
Hi Abe, thank you for taking the time to review us, and for your feedback, regarding further details about your issues, please contact our support on smrtphone.io and ask for Tudor or Cosmin, they will clarify any questions you might have about call recordings and spam phone numbers. Best, Catalin from smrtPhone
Replied September 2022
Marian Clarissa
Real Estate, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Awesome!
I had an experience using different dialers but among all of those , I found smartdialer to be so advantage in terms of follow up and thorough communication with the prospects. I would likely prefer to recommend this one.
PROS- Dialing session is quiet fast since there are 4 lines to dial the leads..- Whenever contacts send text messages, I can check them via phone while continuing with my dial session-It has text and voicemails features which allows agent to follow up or update HO.- it has live chats , whenever you ask assistance , you will be assisted immediately.- provided with a caller id number- communication history is on the dialing page where you can easily identify past convos with the Home Owner.
CONS- unlike other dialer once you click the link it will route you directly to zillow, this one is not. Sometimes address on the map is incorrect.- when making callback, you still need to close the session to go to the dashboard, its a bit inconvenient
Reason for choosing smrtPhone
My client made the decision.
Vendor Response
Hi Marian Clarissa, Thanks for taking the time to review smrtPhone. We are glad that you enjoy smrtDialer and we will surely take into account your valuable feedback, in order to improve it. Best, Catalin from smrtPhone
Replied March 2023
Zach
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
SmrtPhone
Product is fairly easy to use and makes it very easy to track and oraganize all your data in one place!
CONSI think there are some accessibility features that could be improved (Ie. Spell check, searching messages for keywords, etc.) that would help you navigate or filter through older messages, but otherwise really no complaints. I would really recommend it especially for the integration with Podio.
Vendor Response
Hi Zach, thank you for taking the time to review us and for pointing out what we could do better. Rest assured that we are working to improve our features and on adding new capabilities. Best, Catalin from smrtPhone
Replied March 2023
Jon
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Smrtphone-Investorfuse-Podio
Excellent, One & Only.. Simply the Best!
PROSEase of use , reliable support team, easy to understand self help lectures
CONSSo far there is none that i think off, I have been super satisfied overall
Reason for choosing smrtPhone
Not Applicable
Vendor Response
Hi Jon, We are happy that you like our InvestorFuse integration, and also our support team and documentation. Thank you for taking the time to review us. Best, Catalin from smrtPhone
Replied April 2023
Kelsey
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Overall the best CRM mash up with Salesforce!
Customer service always gives 110%. Even if they can't fix our issue they are responsive and do their best to help you understand the situation.
PROSThe product overall is really simple and user friendly. All data also feeds into Salesforce which is a huge perk for measuring metrics
CONSLabeling of calls can be misleading when a voicemail is left and it is labeled incoming call verse missed voicemail. The chrome extension sometimes stops working and is hard to get reset.
Vendor Response
Hi Kelsey, thanks for taking the time to review us. We are glad that you enjoy our Salesforce integration and we assure you that we will continue on improving it and on providing the same level of customer support. Best, Catalin from smrtPhone
Replied March 2023
Jordan
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
The Embodiment of Seamless Business Communication
The app has been instrumental in achieving day-to-day goals for the company.
PROSThe integration part is thorough yet not that difficult to set up. The interface is straight-forward and user-friendly. I love that we have it ported to our Podio, so we can backtrack to any business communication activity done by any of our employees.
CONSThe UX design can be improved. I'd like more of its features to be easily accessible, that means you can easily see it after 1-2 clicks.
Vendor Response
Hi Jordan, thanks for taking the time to review us, we are glad that you have a great experience using smrtPhone, your feedback is important and will be forwarded to our team. Best, Catalin from smrtPhone
Replied September 2022
Gage
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Smrtphone Review
Overall, this is a great addition to our business.
PROSI like the smrtdialer feature as I can reach many potential clients faster.
CONSI don't like that the mobile app doesn't have the smrtdialer. I'd also like to see this app available for mac os on my desktop.
Reasons for switching to smrtPhone
Ring Central had terrible support, call quality was much worse that Smrtphone, and they didn't provide us with a dialer.
Vendor Response
Hi Gage, Thanks for taking the time to send us your valuable feedback. We are glad that you found value in our products vs RingCentral. We will forward your improvement ideas to our team. Best, Catalin from smrtPhone
Replied April 2023
Alan
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great CPI (Customer Care, Price and Integration)
Great! We changed and are happy with the results so far.
PROSWhat I like the most is the great customer service they have. I made easily over 100 questions in the last 3 weeks and they have all been answered with clarity, to the point and in less than 15 minutes.
CONSI did not like the fact that you had to go to salesforce on a seperate page in order to edit the important information, this reduces productivity as a whole when using the Dialer.
Reasons for switching to smrtPhone
Overall we wanted to bring the business up by using the PWRDIALER, along side that the transparent billing structure gave us confident to manage our budget adequate.
Vendor Response
Hi Alan, We appreciate your feedback and we are glad that you find our support team so useful. Thank you for your time spent giving us valuable insights on how you use our products. We assure you that we are constantly improving them in order to provide better systems and services. Best, Catalin from smrtPhone
Replied April 2023
Joe
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Best option if using a connect CRM like Podio or Salesforce
2 years ago it was still pretty rough but it has gotten significantly better since.
PROSIntegrates well with out custom built Podio CRM
CONSThere are still a few bugs to iron out with integration. Mobil app still has a ways to go. Still some bugs overall but gets better every day.
Reason for choosing smrtPhone
Integration with Podio
Vendor Response
Hi Joe, thanks for taking the time to review smrtPhone, we are happy that you are having a great experience with our platform and we continue to improve our platform and mobile apps everyday. Best, Catalin from smrtPhone
Replied September 2022
Deniz
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great customer support
What I love most about smrtPhone is their customer support. They have a live-chat service that is always available when we have any questions about the product.
CONSBetter way to customize reports with filters, etc.
Vendor Response
Hi Deniz, Thank you for taking the time to review us, we value your feedback and we are happy that you love our customer support. We have a new interface for reports in the pipeline that we think you will like. Stay tuned! Best, Catalin from smrtPhone
Replied July 2023
Anuj
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Review
Integration with Podio, call tracking and listening to recordings to improve training
CONSSpam likely on CallerID, issues with texting
Vendor Response
Hi Anuj, Thank you for your review, we value your feedback and we are happy that you like our Podio CRM deep integration and our call tracking. We encourage you to chat to our live support with any further issues you may encounter with CallerID or texting, so they can pinpoint what's causing it. Best, Catalin from smrtPhone
Replied October 2023
Ethan
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Awesome Customer Service!
SMRT Phone does the basics really well! The impressive part is how they drive it home with impeccable customer service, response and solution within minutes EVERY TIME!
CONSIntegration with Sales force isn't to it's full maturity but the company always listens to suggestions and it already works better than our last product
Vendor Response
Hi Ethan, thanks for taking the time to share your review, we are glad that you are having a great experience with smrtPhone and our customer service team. We really appreciate your feedback and we continue to improve our products and services taking into account what you say about us. Best, Catalin from smrtPhone
Replied September 2022