All TalkChief Reviews
1-16 of 16 Reviews
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Hakob
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great product
Easy to use, clean nice flow builder . Great for small and medium call centers .
CONSIts great MVP so far and easy to use . Definitely waiting some more cool features to be added .
Vendor Response
Thank you Hakob for your feedback and review, we have a long interesting roadmap ahead, stay tuned!
Replied April 2021
Yazan
Banking, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Awesome UI and Great Features
They provide all features and functionality that I need, without adding complexity to the implementation, overall, I love their dashboard, features and their support team is amazing!
PROSClean UI, ease of use and the details in every single feature, for example, localization functionality was enabled without me even asking, everything was set for me to start calling
CONSCan't say anything really hear, I love the product, but I wish to have more integrations in the near future
Reason for choosing TalkChief
I had a demo with one of their team, they are so friendly and they care about nothing but to deliver value to my business, I was sold before the demo was over
Reasons for switching to TalkChief
Price tag and support issues
Vendor Response
Thank you Yazan for your review, we truly appreciate your honest feedback!
Replied April 2021
Tareq
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent call solutions for your business.
Excellent and highly recommended solutions for your business.
PROSUser friendly and excellent technical support.
CONSNothing really. I have been depending on TalkChief for my business for already more than a year and would love to continue with them.
Stefan
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
Talkchief review
Excellent, notably the support and communication is the best
PROSThe support mechanisms work super well and fast. The tool is easy to setup and use
CONSSome features could be better developed such as phone application, system alerts for notifying not being reachable when team is not connecting.
Reason for choosing TalkChief
Communication was excellent
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
just go for it
very positive overall, very kind and supportive staff, very impressed with their deep knowledge of the field.
PROSamazing support, very intuitive and easy to use.. a life saver for businesses in some cases.
CONSnothing out of the ordinary.. set up was pretty fast and you just start working!
Reason for choosing TalkChief
basically it performed better, tracking the system for more than a few months now and results are improving overall.
Reasons for switching to TalkChief
we received a better offer, also, while testing the new system, it worked much smoother and with better analytics.
majdi
Program Development, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Business Phone
I really liked the fact that they offer a demo call after you register, they were patient, answering all our questions and very supportive. I definitely recommend that you try them.
PROSThe level of support is amazing, and they are are continuously improving and adding more integrations to the system, i personally asked them for a special integration for ZOHO crm, and within 2 weeks they delivered.
CONSI am very happy. Nothing at the moment, so far so good.
Reason for choosing TalkChief
the easiness and the support when I registered was amazing.
Reasons for switching to TalkChief
I guess it is the support, the product in addition to value for money.
luay
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very good solution
Very happy with the experience, can't complain. I like the fact that I can see the cost of calls per driver through the dashboard.
PROSMy drivers are able to use it on their mobiles (android and IOS), easily, calls quality are good and clear, and i'm able to monitor each driver calls, incoming and outgoing, while controlling the cost.
CONSWould be good to have the possibility to make my own reports, however their support team said that it's in their plan for next quarter, and they offered to build me an on-demand tailored report if I'm interested free of charge, that was amazing!
Reason for choosing TalkChief
For me it was very important to understand the cost of my calls, and i liked the teams feature which enabled me to build a team for each of my products, and create a special call flow for each one of them.
Vendor Response
Thank you Luay for your review :)
Replied April 2021
Khaled
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
TalkChief helped us improve our operations
Amazing experience, highly recommeneded
PROSEase of use, we integrated our CRM in 10 min
CONSWe are looking forward for the new mobile softphone
Deya
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Dashboard
Simplicity and user-friendlyAlso it was a cheap
CONSNothing was badAnd it was an amazing experiance
Reasons for switching to TalkChief
Cost and user experience
Imad
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent
Perfect for any phone and voip users
PROSDashboard and live monitoring, and top up
CONSNothing untill now, talkchief contains all the features i needed
Reason for choosing TalkChief
Quality
Reasons for switching to TalkChief
Better quality
Qassam
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Review of TalkChief
It is great in a sense that everything seems easy and doable
PROSIt’s easy implementation. It was super friendly and the process took no time.
CONSNothing in particular. The app is friendly and straightforward.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
One of the best VOIP service providers out there
Very easy to set up and a very user friendly
CONSNothing so far. It took a few minutes to set up and ready to go
Vendor Response
Thank you for your feedback :)
Replied October 2021
Mohamed
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Talk Chief Is the best!!
Product is very easy to use and many tools and features allows great flexibility. Amazing tool
CONSNothing it is great feature and product
Mazin
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
I love this software, Great quality of voice!
Really good, an amazing follow-up to make sure you are managing and don't need any help. I know they are a startup, but still, they are doing great.
PROSThe fact that I can use the softphone on my mobile and mac, I'm reachable everywhere, i don't miss calls anymore
CONSNeed some design improvements of the platform?
Reasons for switching to TalkChief
Better user experience
Ihab
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Powerful to use easy to install
very good
PROSI really liked the reports, especially the one showing the agent performance which helped me measure their KPIs, and thus provide a better experience to our clients.
CONSAlthough they shared with me that they are currently working on it, it would be great to add as many integrations as possible.
Vendor Response
Thank you Ihab for your positive feedback. We are working currently to onboard many integrations, stay tuned!
Replied October 2021
Dalal
Non-Profit Organization Management, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
I like the system, easy to use
This Voip system helped us reduce cost, and the quality of voice is very good. no interruptions, no disconnections or delay.
PROSIts really easy to use once configured. it helped us save money
CONSnothing i can think about, maybe to add other languages in addition to English?
Vendor Response
Thank you Dalal for using TalkChief. We are very happy with your feedback and positive experience
Replied October 2021