All TalkChief Reviews

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User Profile

Hakob

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Great product

PROS

Easy to use, clean nice flow builder . Great for small and medium call centers .

CONS

Its great MVP so far and easy to use . Definitely waiting some more cool features to be added .

Vendor Response

Thank you Hakob for your feedback and review, we have a long interesting roadmap ahead, stay tuned!

Replied April 2021

Yazan

Banking, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Awesome UI and Great Features

They provide all features and functionality that I need, without adding complexity to the implementation, overall, I love their dashboard, features and their support team is amazing!

PROS

Clean UI, ease of use and the details in every single feature, for example, localization functionality was enabled without me even asking, everything was set for me to start calling

CONS

Can't say anything really hear, I love the product, but I wish to have more integrations in the near future

Reason for choosing TalkChief

I had a demo with one of their team, they are so friendly and they care about nothing but to deliver value to my business, I was sold before the demo was over

Reasons for switching to TalkChief

Price tag and support issues

Vendor Response

Thank you Yazan for your review, we truly appreciate your honest feedback!

Replied April 2021

Tareq

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent call solutions for your business.

Excellent and highly recommended solutions for your business.

PROS

User friendly and excellent technical support.

CONS

Nothing really. I have been depending on TalkChief for my business for already more than a year and would love to continue with them.

Stefan

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Talkchief review

Excellent, notably the support and communication is the best

PROS

The support mechanisms work super well and fast. The tool is easy to setup and use

CONS

Some features could be better developed such as phone application, system alerts for notifying not being reachable when team is not connecting.

Reason for choosing TalkChief

Communication was excellent

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

just go for it

very positive overall, very kind and supportive staff, very impressed with their deep knowledge of the field.

PROS

amazing support, very intuitive and easy to use.. a life saver for businesses in some cases.

CONS

nothing out of the ordinary.. set up was pretty fast and you just start working!

Reason for choosing TalkChief

basically it performed better, tracking the system for more than a few months now and results are improving overall.

Reasons for switching to TalkChief

we received a better offer, also, while testing the new system, it worked much smoother and with better analytics.

majdi

Program Development, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Best Business Phone

I really liked the fact that they offer a demo call after you register, they were patient, answering all our questions and very supportive. I definitely recommend that you try them.

PROS

The level of support is amazing, and they are are continuously improving and adding more integrations to the system, i personally asked them for a special integration for ZOHO crm, and within 2 weeks they delivered.

CONS

I am very happy. Nothing at the moment, so far so good.

Reason for choosing TalkChief

the easiness and the support when I registered was amazing.

Reasons for switching to TalkChief

I guess it is the support, the product in addition to value for money.

luay

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Very good solution

Very happy with the experience, can't complain. I like the fact that I can see the cost of calls per driver through the dashboard.

PROS

My drivers are able to use it on their mobiles (android and IOS), easily, calls quality are good and clear, and i'm able to monitor each driver calls, incoming and outgoing, while controlling the cost.

CONS

Would be good to have the possibility to make my own reports, however their support team said that it's in their plan for next quarter, and they offered to build me an on-demand tailored report if I'm interested free of charge, that was amazing!

Reason for choosing TalkChief

For me it was very important to understand the cost of my calls, and i liked the teams feature which enabled me to build a team for each of my products, and create a special call flow for each one of them.

Vendor Response

Thank you Luay for your review :)

Replied April 2021

Khaled

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

TalkChief helped us improve our operations

Amazing experience, highly recommeneded

PROS

Ease of use, we integrated our CRM in 10 min

CONS

We are looking forward for the new mobile softphone

Deya

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Dashboard

PROS

Simplicity and user-friendlyAlso it was a cheap

CONS

Nothing was badAnd it was an amazing experiance

Reasons for switching to TalkChief

Cost and user experience

Imad

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Excellent

Perfect for any phone and voip users

PROS

Dashboard and live monitoring, and top up

CONS

Nothing untill now, talkchief contains all the features i needed

Reason for choosing TalkChief

Quality

Reasons for switching to TalkChief

Better quality

Qassam

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Review of TalkChief

It is great in a sense that everything seems easy and doable

PROS

It’s easy implementation. It was super friendly and the process took no time.

CONS

Nothing in particular. The app is friendly and straightforward.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

One of the best VOIP service providers out there

PROS

Very easy to set up and a very user friendly

CONS

Nothing so far. It took a few minutes to set up and ready to go

Vendor Response

Thank you for your feedback :)

Replied October 2021

Mohamed

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Talk Chief Is the best!!

PROS

Product is very easy to use and many tools and features allows great flexibility. Amazing tool

CONS

Nothing it is great feature and product

Mazin

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

I love this software, Great quality of voice!

Really good, an amazing follow-up to make sure you are managing and don't need any help. I know they are a startup, but still, they are doing great.

PROS

The fact that I can use the softphone on my mobile and mac, I'm reachable everywhere, i don't miss calls anymore

CONS

Need some design improvements of the platform?

Reasons for switching to TalkChief

Better user experience

Ihab

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Powerful to use easy to install

very good

PROS

I really liked the reports, especially the one showing the agent performance which helped me measure their KPIs, and thus provide a better experience to our clients.

CONS

Although they shared with me that they are currently working on it, it would be great to add as many integrations as possible.

Vendor Response

Thank you Ihab for your positive feedback. We are working currently to onboard many integrations, stay tuned!

Replied October 2021

Dalal

Non-Profit Organization Management, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

I like the system, easy to use

This Voip system helped us reduce cost, and the quality of voice is very good. no interruptions, no disconnections or delay.

PROS

Its really easy to use once configured. it helped us save money

CONS

nothing i can think about, maybe to add other languages in addition to English?

Vendor Response

Thank you Dalal for using TalkChief. We are very happy with your feedback and positive experience

Replied October 2021

Showing 1 - 16 of 16 Reviews