All Bria Reviews
1-25 of 100 Reviews
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Melissa
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2018
Solid Softphone for SIP calls
The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.
PROSThe Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.
CONSCustomer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.
Oliver
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Simply the best
Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.
PROSIt just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.
CONSThey recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.
Vendor Response
Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.
Replied March 2019
Philip
Telecommunications, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2018
For the man about town.
It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.
PROSIf you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.
CONSThe set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.
Vendor Response
Philip thank you for taking the time to submit a review we appreciate your feedback. Please enable Push to make sure the app remains connected via our Push Server, and you get notifications when an incoming call occurs while your phone is locked or asleep. Please see the following link for details on how to enable this: https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist ¿
Replied September 2018
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Great tool when you are out of office
- Preferably it should be used with headphones to have a better experience with the clarity of sound.
PROS- You are comunicated with your people even when you are not at office. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines.
CONS- You need internet connectivity. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow. -You can experiment unexpectedly closed because of the product have error in response time.
Vendor Response
Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist. If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.
Replied November 2018
Orjus
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2023
Bria Review
I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.
CONSI find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better.
Reason for choosing Bria
I did not choose it. Our company Vodafone choose it.
Kaitlen
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
5
Reviewed July 2019
Bria--A decent option.
Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.
CONSOften I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.
Vendor Response
Kaitlen thank you for taking the time to submit a review. Did you work with our support team to help troubleshoot why calls were dropping? Tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new
Replied February 2020
Tom
Verified reviewer
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
Works well
With Bria I can answer calls from anywhere and it integrates into iOS
PROSBria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box
CONSI don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!
Vendor Response
Thank you for taking the time to provide your feedback. It's great to hear how Bria allows you to receive calls from anywhere. I'll bring your feedback in regards to number of devices to our Product Team.
Replied February 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
I wish we would have kept this software in my office
In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.
PROSThe customer service was great to work with. Call recordings were easy to find.
CONSThere is nothing I have to complain about with this software.
Vendor Response
Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality?
Replied November 2018
Eric
Verified reviewer
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Really good SIP software
This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.
CONSThere is an Outlook plugin that I purchase and don't use. Most people can do without.
Vendor Response
Eric thank you for taking the time to submit a fantastic review. It's great that our software is affordable, stable and full of features.
Replied January 2019
Mark
Verified reviewer
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
I am not chained to my desk with Bria loaded on my Mobile Device
The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.
CONSIt does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.
Marion
Mental Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2019
Incredibly Opaque Installation Process and Clunky Tech Support
Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process.
PROSBria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.
CONSThe installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.
Vendor Response
Thank you for submitting a review Marion. It can be very confusing for customers. Who should address your questions the service provider or Bria. We can help you set up Bria. You will need to reach out to your service provider for the following information domain, sip user extension, sip password. Unfortunately not all providers use same terminology. Support ticket 18178 you mentioned missed and drop calls. Support has requested a call log to determine the cause please follow the steps below. Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON. Recreate the issue and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #. Please be sure to note this reference number in your support ticket 18178. Porting phone numbers and SIP information is handled by the service provider.
Replied April 2019
Alexander
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
high quality VoIP tool
Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.
PROS• Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates.
CONS• High cost of licenses. • Sometimes we have to restart the software because it has an error.
Vendor Response
Alexander thank you for taking the time to submit a fantastic review. It's great to hear that our customers find Bria easy to use, stable with the option to integrate with other software.
Replied December 2019
Mark
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
This is a great program - simple and quick to use.
If frees me from using expensive phones and can be operated easily
PROSIt is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls
CONSI would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.
John
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Excellent, flexible VOIP softphone !
Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.
PROSBria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.
CONSThe softphone is occasionally slow to load and the on screen interface isn't particularly attractive.
Luke
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best Softphone there is
This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.
CONSIt would be great if they can have automatic call recordings in the settings
Vendor Response
Luke thank you for submitting an amazing review. It's great to hear from customers who have been successfully using our products for several years. I'll send your suggestion for automatic call recording to the product team.
Replied December 2018
Sachin
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2018
It's like Apple of Softphones..!!
Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too.
CONSIts paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down.
Lynn M
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great Product for Phone Use anyway
I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.
CONSSet up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
James
Management Consulting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
This is a great SoftPhone for freePBX
They have a free and paid version of the software they both work great. Allows every means of communication.
CONSThis does the job as a softphone and executes it perfectly. Really no cons that I have found at this moment.
William
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2018
Great SoftPhone. Good Quality and Reliable
I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.
CONSNo Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.
henry
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed May 2021
bria generally works
the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair.
PROSclients can just log in and set up an account, easy to deploy
CONSthe tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....
Reason for choosing Bria
possibility of it working, the use of a push server, and ease of deplyment
Reasons for switching to Bria
the possibility a paid subscription would get better service...hmmm
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
I'm connected to an IPBX with the aplications on my PC and on my Android phone
It's easy to configure and the quality of the calls is great. It's compatible with my IPBX (MyVoice 5000).
CONSThe Android and PC Apps are not synchronised. When I receive a call my PC and my Android phone ring simultaneously that's good. But If I take the call with my PC for example the same call is mentionned as lost on my Android phone. It's not really great because it's not the reality.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Yes one of the best software on the market
processing, ease and good communication, it works great on mac os and windows integrated very well
CONSprice it could be cheaper for companies.
Brie
Verified reviewer
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
VoIP Softphone App for Calls On the Go
I used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing.
CONSAfter an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big.
Vendor Response
Thank you for taking the time to submit a review. I will forward your feedback to our Product Team.
Replied January 2019
hussien
Banking, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2019
my review for Bria
very easy to use and very easy configuration and can set up more than one profile smoothly
CONSit doesn't support DTMF feature which will not operate with interactive calls
Vendor Response
Thank you for taking the time to submit wonderful review Hussien. It's always great to hear ease of use when setting up profiles and SIP configurations within Bria.
Replied March 2019
Carrie Joëlle
Verified reviewer
Insurance, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2021
Great Way To Make Calls On Your Computer
I'm happy overall with the experience using Bria. It saves me from having to use my personal phone while at my desk.
PROSWe as a company were using a different softphone/voip prior to switching to Bria. I'm happy to report that since switching the people no longer tell me I sound like I'm talking in a tin can. The sound quality is great and so is the timing. I do not notice any delays or lags.
CONSI don't like that every time my computer reboots I have to enable the account again. I sometimes forget and end up with voicemail. It should save my settings even on a reboot.
Reasons for switching to Bria
Company decision I wasn't apart of.