RMS Campground Software


 

RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.

 

RMS Campground - Dashboard
 
  • RMS Campground - Dashboard
    Dashboard
  • RMS Campground - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of RMS Campground

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Lynne from Goondiwindi Freedom Lifestyle Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fantastic Customer Service.

Ease-of-use

Functionality

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I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Review Source: Capterra
 

Patrick from Cove Communities
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Best software product in the market.

Pros

Ease of use and the Training Mode access to train staff is great

Cons

Need more OTA connections like AirBnB etc.

Review Source: Capterra
 

Bob from Point Sebago Venture 1
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

RMS POS Support

Ease-of-use

Functionality

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Value for Money

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Support

good

Pros

The RMS POS support is outstanding. The ease by which I was helped.

Cons

delay do to time zone differences.filling out this form

Review Source: Capterra
 

David from Warburton Holiday Park
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Awesome software and best help

Ease-of-use

Functionality

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More control of our bookings

Pros

The back up help provided by the RMS team

Cons

Still comming to grips with the mobile version.

Review Source: Capterra
 

Cindy from Fisherman's Cove RV Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Awesome Service

Ease-of-use

Functionality

Product Quality

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Value for Money

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Very easy to use once you learn the system.

Pros

Ease of being able to do most on one screen.

Cons

Not very much so far. I don't think I will have many cons.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use.

Welcome to the RMS family!

 

Holly from Recreational Facilities and services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The reservation system is intuitive and easy to use.

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No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated!
It's great to know how RMS has helped you to have better control over your property.
We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!!

Thank you for being the best part of RMS!

 

Lance from A&M Perdido Key RV resort

July 2018

July 2018

Angie was Absolutely outstanding

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Value for Money

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Pros

Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons

If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Welcome to RMS! Thank you for taking the time to share your experience with others to review. We are proud to provide outstanding customer support and will pass this along to Angie.

Look forward to continuing to grow with A&M Perdido Key RV Resort

 

Wendy from Gunnison Lakeside Campground and RV Park

July 2018

July 2018

Working with their representative has been wonderful. She is very helpful and personable.

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Pros

The use of overwrites.

Cons

the confusion when trying to get help, until their executive help, then it was great

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Wendy, Thanks for taking the time to provide the feedback. Much appreciated!
Customer Support is always eager to be of assistance and regret there was any confusion in reaching us.

The needs of our clients are our #1 priority!

 

Michelle from Perdido Key RV and marina

July 2018

July 2018

Absolutely excellent service!!

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Pros

Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

Cons

Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Welcoming Perdido Marina to the RMS Family!
Thank you for taking the time to write such a kind review a review, Michelle! it is greatly appreciated.

And together we can learn French - Au revoir

 

Courtney from Zeman Homes

July 2018

July 2018

RMS is a pretty easy to use software given the amount of features it provides its customers.

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At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: July 2018

July 2018

 

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS.
We also appreciate your suggestion and shared it with the department concerned to look into it.
We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

 

Louri from Ford Idaho Horse Park/Ford Idaho Center

June 2018

June 2018

Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

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Pros

Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons

Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: July 2018

July 2018

 

Welcome to RMS and Thank you Louri for the kind review and mentioning our staff members Bob and Janelle, we think they are pretty fantastic too and will be sure to share with them!

We value your input and continually strive make improvement to what is important to suit many needs and makes your jobs easier.

Thank you for being the best part of RMS!

 

Shelley from Pine Grove Campground

May 2018

May 2018

Excellent!!!!

Ease-of-use

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Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Pros

Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons

Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the excellent review Shelley!
We are happy that you find the system easy to use and enjoy the personalized settings, we are continually looking for ways to make your job easier.

Check out what's new or coming soon https://www.rmsnorthamerica.com/news-and-events/

 

Mark from Walnut Grove RV Park

May 2018

May 2018

Training is excellent. They go out of their way to help get setup.

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Pros

Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons

When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the kind review Mark!
We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model.
Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up.
Thank you for continuing to be the best part of RMS!

 

sean from Adirondack Camping Village
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I have been using the program for 4 months and find that it is a great program which covers everything

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The customization and the reports for managing and accounting are the best part of the program.

Pros

The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

Cons

If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Sean! We are happy to have you as partner!
RMS is indeed adaptable for even the most unique set up scenarios and pleased you have found a solution to fit your needs.
We have listened to your concerns about speed and made improvements to performance in the most recent update and continue to add to the robust reporting menus.
Thank you for you honest feedback regarding screen size. RMS is optimized for full desktop however offers mobile capabilities.
Look forward to continuing to support Adirondack!

 

Anthony from SWAN BAY RESORT - 1000 Islands Premier RV Park & Marina

April 2018

April 2018

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

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works great with our RV Resort reservations

Pros

software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons

can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share!
We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

 

Sara from Dogwood Valley

February 2017

February 2017

Love it! Easy to use!

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We switched to RMS for our campground, and it has been fantastic! The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Sara. We are happy to have you as a loyal partner!

 

Mandi from OOB Campground
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great software

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Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Pros

Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons

Point is sale function is not the best

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Mandi!
We are always grateful for feedback to continue to improve and have made advancements with POS and MAC performance.
Thank you for being the best part of RMS!

 

Chris from Wilbur Hot Springs

April 2016

April 2016

We have been using the system for approximately one year and have had virtually no problems.

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Pros:
For a small operation, the rooms are easy to see and identify guests
Making reservations is reasonably easy
The accounting procedures are easy to use for nightly close out and information research
Transferring between screens is easy (booking chart, having several guest reservations open at once)
Grouping rooms together is very helpful. Easy to move between rooms
Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking
chart, very helpful

Cons:
It would be helpful to be able to differentiate the different types of rooms by horizontal color markers
The guest search engine means moving to a different screen; it would be nice to have a search field on the
booking chart where last name, first name could be entered

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Hi Chris, appreciate your review and loyalty.
We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

 

Kerry from The Springs at Borrego

February 2016

February 2016

Finally found the software for our future!!

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Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof!
We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the review Kerry & the recommendation for other hoteliers. Providing superior customer support is the cornerstone to augment the RMS software and pleased to partner with you.

 

Kristie from Cozy Creek Family Campground

February 2016

February 2016

Unexpected love!

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I wasn't looking to switch software providers until a good friend and fellow campground owner convinced me to watch the Demo. I am so happy I watched the demo and looked more into RMS. RMS has allowed me to open more doors and go down more paths than any software I have worked with before! Thank you RMS!

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Kristie. We are happy to have you as a partner!

 
 
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