All RENTALL Reviews
1-25 of 156 Reviews
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Amaal
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
EXCELLENT CUSTOMER SERVICE.
THIS SOFTWARE IS AN ONLINE BASED SOFTWARE SO ITS VERY EASY TO ACCESS ON ANY DEVICE AT ANYTIME FROM ANYWHERE WHICH IS EXTREMELY CONVENIENT.
PROSVERY USER FRIENDLY APPLICATION, MEETS ALL REQUIREMENTS AND THE TEAM WORKS HARD TO GIVE A BETTER EXPERIENCE. SHREE IS AN AMAZING CUSTOMER SERVICE REPRESENTATIVE, VERY FRIENDLY AND HELPFUL AND GETS CHANGES DONE INSTANTLY.
CONSSOME OPTIONS ARE CANNOT BE CUSTOMIZED, BUT THEIR TEAMS WORKS VERY HARD TO ENSURE TO MAKE IT WORKING SOME WAY OR ANOTHER.
Vendor Response
Thank you Amaal Rezvie. Great working with you.
Replied January 2018
Russell
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Navotar is awesome!
Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.
PROSMy favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs
CONSI have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.
Vendor Response
Thanks for the review. We are glad to have you as our customer
Replied May 2021
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2022
Buggy software and they'll continue to take your money after you cancel your account
Completely negative. Had high hopes but they are difficult to work with. Customer service reps are friendly but their software, Rentall, is still buggy.
PROSIt has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.
CONSAfter finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.
Reason for choosing RENTALL
Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall.
Vendor Response
Dear Customer, We tried to book you for training on numerous occasions and you declined the need for that important service. We provided you with a full refund despite the investment from our different teams in setting up your profile and application. We wish you and your company lots of success.
Replied March 2022
Avinen
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Navotar Car Rental Software
Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!
PROSThe cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.
CONSA few things are not customization which I have just talked about with their group and would be done later on refreshes.
Vendor Response
Thank you Avinen Permall. Great working with you.
Replied January 2020
Steve
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
The best rental software support
Navotar's Software Solution played right into our 7 layers of success. The oneway model we use is the easiest to manage and change. They have made adapting to a new online business world really easy.
PROSNavotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly. From Steve Baty - Managing Partner.
CONSThe software is great ... we need to get better an the self serve online plug in.
Reason for choosing RENTALL
Navotar's system was the best all around solution for meeting our oneway truck rental needs.
Reasons for switching to RENTALL
The last supplier was horrible at adapting and making changes. Their service levels we poor at the best of times.
Vendor Response
Thanks Steve
Replied May 2021
Muhammad Andi
Verified reviewer
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Navotar review
I have good experience using Navotar within almost 3 years. Their support team are very supportive. The software itself is quite helpful for company.
PROSThe software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay.
CONSOne thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1
Vendor Response
Thank you Muhammad Andi. We are glad to be the car rental & lease software vendor for Grab Indonesia. We will definietly look into the Cons you have highlighted here.
Replied May 2019
Joji
Verified reviewer
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Best Software for an affordable price.
A very nice product at an affordable price.
PROSWe are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.
CONSneed some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.
Vendor Response
Thank you Joji Abraham. Great working with you.
Replied January 2018
Sharon
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best system we have had yet!
Customer service is on top of figuring out print and email functions right away while on the call. The system is by far my favorite with the ease of functionality and being able to invoice the right amounts.
PROSThe functionality and ease of the tabs from reservation to agreements.
CONSWe are still trying to be able to figure out the printing which you guys are already on the case!
Salvador
Verified reviewer
Writing and Editing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed January 2019
Navotar - A well-rounded software for car rental locations
Great system, would recommend to anyone trying to get into the car rental business.
PROSNavotar is a great way for car rental companies to manage all of their business end needs. It basically sets everything up for a potential user. It's a turn key management system for rental car companies. By helping to manage everything from marketing to payments, the program really does everything a customer could want.
CONSI really don't have any complaints thus far. This program is really all you will need while renting cars out. Anyone looking to get into this business should at least check out the demo on their website.
Bianca
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great Auto Rental Software
Great customer service team, they get right back to you when you need something!
PROSLots of features that can be customized to the way you want to do business.
CONSThe app is useful if you're making a quick reservation, I wish there were more features.
Dion
Automotive, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2022
You get what you pay for
The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.
PROSIt is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.
CONSThere are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.
Reason for choosing RENTALL
Price and features
Vendor Response
Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@rentallsoftware.com referencing this review, so that we can help you and discuss any further concerns or suggestions.
Replied November 2022
Abrianna
Automotive, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Rentall
terrible
PROSThere was nothing I enjoyed about Rentall
CONSunhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image
Vendor Response
Thank you for your candid feedback. We're sorry to hear about your unsatisfactory experience with Rentall. Understanding that our customer service did not meet your expectations and that you found our program rigid and unclear is concerning to us. We are committed to providing clear, helpful support and versatile solutions that fit our clients' unique needs. Based on your feedback, it's evident we have areas to improve. We are currently reevaluating our support training and program flexibility to better serve our clients. Your concerns are important to us, and we would like to understand more about your experience to make the necessary improvements. Please reach out to us at support@rentallsoftware.com
Replied March 2024
Ryan
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Good software but could use some improvements
This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software
PROSWriting quotes is quick and easy. Easy to reference previous quotes and change them.
CONSWe are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.
Vendor Response
Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!
Replied October 2023
Sam
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Great Company to work with!
I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the rest of the team introduced this software there and I was impressed at first sight. They have successfully worked on many other rental companies including luxury and exotic businesses as well.
PROSThe software is easy to maneuver through. The greatest thing about this is that the Navotar Team replies back so fast when there are any issues that need to be resolved or improved. This software is Apple Product friendly and is so responsive with any mobile device. Book or create a reservation with your phone or tablet in minutes! Also gives you the option to take pictures of the vehicles and have the customer sign right there in front of you so both of you agree if there were any damages prior them renting it out. This is the future of the car rental software. Don't hesitate to start doing business with them right away. You will be impressed what their team is capable of. I highly recommend this to anyone looking to switch softwares or start a business even.
Vendor Response
Thank you so much Sam Chong. Happy to work with you!
Replied June 2016
Kevin
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Navotar System is Awesome!
The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.
PROSFeatures and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.
CONSAt this point our company is extremely please with the support we get and the system ease of use and features
Reason for choosing RENTALL
Value we felt we would get with all the features offered, as well as simple to use & train new employees
Vendor Response
Thanks for the feedback Kevin Alder. It is a pleasure working with you.
Replied June 2020
Matthew
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Thanks
Good product and team
PROSEasy menu options. Self explanatory.
CONSAgreement load time could be faster. Need to see the following entry points in the Vehicles also: - Damage Excess Amount (Insurance) - Minimum Driver Age (Insurance) - Vehicle Owner name (Owner)
Reason for choosing RENTALL
Reasonable setup costs
Vendor Response
Thank You for your review Matthew!
Replied December 2023
Gayan
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
This software is perfectly matching with current requirement of my company and enhances the operatin
Navotar is the best system because it offers affordable and complete features to our requirements, such as quick lookup, fleet utilization, Vehicle Depreciation Register Report, Reservation Quote Report,Payment Details, Financial Summary, Location Profitability Report ,rate management and other reports.
CONSIf navotar can include the online booking and payment systems then it will be 100% perfect system in this industry.
Vendor Response
Hi Gayan, Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :) Your respective Account Manager will get in touch with the details shortly. Thanks Team Navotar
Replied September 2017
Kino
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Navotar User
perfect experience
PROSEase of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff.
CONSNew Development is perfect but too many bugs
Vendor Response
Thank you.
Replied March 2022
Jeffrey
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Excellent app for fleet management company
It was a pleasant experience with very professional and friendly customer service backup
PROSIt’s user friendly and a very stable system
CONSWe had indeed change some of our business processes to suit the system workflow. Nonetheless it was a blessing in disguise and the revised processes turns out to be more efficient
Vendor Response
Thanks Jeffrey. Great working with you.
Replied October 2020
Benedicto
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Amazing customer service
My overall experience is a very pleasant one. I'm a better and more profitable company because of Navotar. I would recommend ever entrepreneur that is thinking about the car rental business to contact Navotar. So far it has been the best business decision I've made.
PROSIt's very simple to use and to teach my staff how to use it. It makes running my car rental business more efficient and easy. It has every financial report that you would need. My accountant loves it as well. Eliminates the need for paperwork. Everything is in the cloud. Since is cloud based I could manage and review my business operation even when I'm on vacation. I know exactly what's happening on every location at any given time. Their customer service and assistance is second to none.
CONSI don't have anything negative to say about the software. The software is so comprehensive and at the same time very easy to use.
Vendor Response
Thank you
Replied April 2019
Susan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Customer Information
Excellent service from Shree. Extremely quick and professional help who guided me through the process. Got the issue solved very quickly and efficiently. Thank you for your help.
PROSVery Easy to Use and navigate with the help of Shree.
CONSI had no negative experience as was guided and helped throughout the process.
Vendor Response
Thank you Susan. Great to work with you.
Replied February 2019
Tome
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent software
Very good
PROSEasy to use and flexible in customising the features to suit my company needs.
CONSContract agreement setting has to go through Navitat.
Reason for choosing RENTALL
Flexibility
Reasons for switching to RENTALL
The price is quite expensive
Vendor Response
Thank you Tome
Replied May 2021
Chris
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great Tech, Excellence Customer Service
With Navotar, their customer service is really top notch. We asked for a lot of changes, and everything was done nicely to fit our business model. They were able to customize a lot of features we requested. I mostly worked with [SENSITIVE CONTENT HIDDEN], the software support analyst who really understands the car rental business, we're so happy. This cloud based approach is very cost effective, affordable and it saves us so much time, just amazing company to work and grow with.
PROSThis cloud based software is very user friendly, scalable and fits our company needs
CONSThat we didn't get it sooner. I heard of them before, I saw there PR notification that they added contactless rental process and we decided to jump on in.
Vendor Response
Thanks for the feedback Chris. Great working with you.
Replied September 2020
Sophia
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2020
EXMOUTH ESCAPE RESORT
Good. Has been a suitable software for what we require at the resort.
PROSDashboard overview of key functions and summaries is useful and efficient.
CONSSome aspects of the system are not flexible and require very particular formatting which can be difficult in fast-paced environments.
Vendor Response
Thanks Sophia. Great working with you.
Replied October 2020
Yony
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
awesome experience!!
The people at Navotar really exceeded my expectations, Not only with price but service and their obsession with "getting it right"
PROSThis system makes running my business easy and stress free
CONSIt is hard to find something I dislike about the system.
Vendor Response
Thanks Yony. Great working with you.
Replied September 2020