All Akeneo Product Cloud Reviews
1-25 of 39 Reviews
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Sabrina
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Akeneo, the Hercules to our product issues Hydra
The fit for purpose towards the required PIM, commercial and syndication capabilities we need to have. The fit for purpose towards target data model (product and equipment) architecture, edge cases, current PIM gaps & limitations. Akeneo is bringing all kind of out of the box capabilities, to ensure we have a fast to market approach with good and mature enough embedded product related MDM capabilities. The flexibility and scalability towards our roadmap and future vision. Akeneo was able to leverage & showcase the interaction in a very efficient matter and brought in multiple references that have exceeded our expectations showing a proven track record that meet our complex data model and or related business / commerce transformations.
CONSNo MDM capabilities, DAM capabilities were poor however since we are going for an integrated DAM solution, this is not an issue for us.
Reason for choosing Akeneo Product Cloud
See above
Vendor Response
Hello Sabrina, Thank you for your review! So great to hear how Akeneo is you Hercules. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Trenton
Mechanical or Industrial Engineering, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Fantastic PIM software
We were looking for a platform to manage product data and syndicate it to downstream applications. This data goes to our eCommerce site, our customers' eCommerce sites, a new automation platform, and internal data analytics tools. We're very happy and would recommend Akeneo to anyone who asked.
PROSAkeneo is incredibly easy to use. Structuring our data and managing improvements to it has great improved our internal product data practices. Syndication is also a piece of cake with customizable export profiles and scheduling. Uploads into the system are also very straight forward.
CONSMy biggest complaint is that we used an implementation partner; after going through the setup of our environment, it seemed to me that we could handle 90% of the tasks ourselves. This is a testament to how easy to use it is. Our integration with our DAM, Aprimo, was also challenging because it was the first integration between these two systems.
Reason for choosing Akeneo Product Cloud
Ease of use, primarily. Cost was less of a concern.
Reasons for switching to Akeneo Product Cloud
Our company was sold and our PIM was with the previous parent company, necessitating us to standup our own system.
Vendor Response
Hello Trent, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Forrest
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
Title of my Review
Drag & Drop features as well as the ease of mass imports & exports for product information. We migrated from an outdated PIM where everything was inputted manually so this program has greatly sped up our internal processes.
CONSOur integration didn't go all that well, so our product families were never set up correctly which caused a lot of issues with our website. That is more of an internal problem though. Be sure you find the correct external agency if you do not have the internal capabilities. We're paying for it dearly.
Vendor Response
Forrest, Thank you for your review. So great to hear about your migration to Akeneo. Your feedback is very valuable and we appreciate it! Samira McDonald Sr Customer Community Manager
Replied February 2023
Daniel
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
An ever growing environment for product data
We have managed to generate product data, that wouldn't have been able to implement with our existing software and facilitated lots processes.
PROSAkeneo offers a multitude of features that can facilitate processes and help getting the most out of product data. Over the years, Akeneo has implemented features, which require little to no customization on our side.
CONSSome features are complicated to implement and require some getting used to.
Reason for choosing Akeneo Product Cloud
Unlimted SKUs (which was removed...)High user countOpen SourceBrowser based Software
Vendor Response
Daniel, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Anna Leena
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Happy with the product
Rules engine and catalog structure. Also UI is clear for our end users.
CONSVariant vs. Product level rules, easier way of reviewing product information
Reason for choosing Akeneo Product Cloud
Ease of use and relevant features for our business
Reasons for switching to Akeneo Product Cloud
Old PIM was not serving our needs in terms of product experience.
Vendor Response
Anna Leena, Thank you so much for your review of Akeneo. Your feedback is valuable to the team! Samira McDonald Sr Customer Community Manager
Replied February 2023
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed July 2021
Good PIM/PCM to publish all your product content
The transformation rules, they are quite simple, so if you do not need anything complicated, it will automazime most of the process.
CONSThe GUI and quality assurance could use some work.
Reason for choosing Akeneo Product Cloud
It seems like a better product, PIMCore, PIMCore is less expensive, but it does not have so much features.
Benjamin
Wholesale, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Solid Choice for PIM
With experience in other enterprise PIM Systems, I can say with confidence that Akeneo's interface is easier to understand and more intuitive than other options on the market.
CONSThe onboarding process was a bit clunky, primarily attributed to our Integrating partner who did not fully understand the Akeneo process.
Reasons for switching to Akeneo Product Cloud
At the advice of a development team, primarily for connectivity to an existing eComm platform.
Vendor Response
Thank you very much for taking the time to share your experience using Akeneo PIM! We are happy to know that our solution is addressing your needs and helping you in your day-to-day work. #PIMforALL
Replied December 2019
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2023
Great fit for our needs
PIM as a source of truth with one/global space to store, update product information is what we were looking for. Managing product data is much easier and product information updates can be done much quicker thanks to linked channels.
PROSCapacity to link to ERP, internal software. To host product information in organized way with insights to data quality score. Workflows and approval process based on role & permission set.
CONSChanging/editing attributes after they have been created is kind of headache. As well "reference entity like" feature for set of attributes would make our jobs easier.
Noemí
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great PIM for your brand
Akeneo gives me a comprehensive view of all my product data, which makes it easy to manage my catalogs. The user interface is intuitive and allows me to organize and access data quickly. The product also offers powerful analytics capabilities, allowing me to make informed decisions about my products and pricing strategies and syndication options.
CONSCreate a data governance for your product info.
Vendor Response
Noemi, Thank you for your review! We look forward to our continued partnership with you and team. Best, Samira McDonald Sr Customer Community Manager
Replied February 2023
Jeremy
Verified reviewer
Pharmaceuticals, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Essential for Bringing all of our Products Into one Catalog
- The ability to import data from nearly any source we already have- The organization of product data- Inclusion of product images- Integration with our DAM
CONS- The ability to serve images to other applications in an e-commerce environment, not built to handle that kind of continuous load
Vendor Response
Hello Jeremy, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Garreth
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Excellent PIM Solution
We've been very happy with the solution.
PROSThe product completeness and data quality features make it really easy to manage data quality per channel. The ease of use of the platform for unique views & filters makes it easy to identify and fix products that have data issues.
CONSWorkflows could use some work from an enterprise perspective.
Reason for choosing Akeneo Product Cloud
Akeneo suited our use case the best.
Vendor Response
Garreth, Thank you for your review. So great to hear about your ease of use from the platform. Your feedback is very valuable and we appreciate it! Samira McDonald Sr Customer Community Manager
Replied February 2023
Michael
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great tool to manage and enrich data efficiently
Overall, Akeneo has helped us to build out and enrich our product data well beyond what we would have been able to do without it. The addition of asset management with the enterprise edition was a big feature for us to be able to handle all the many different imagery assets we have for each product and to feed it out to our web site very efficiently. Akeneo is designed for product data enrichment and it delivers extremely well.
PROSOpen customization was, for us, one of the biggest factors as we needed to be able to import in product data from our inventory control system on an ongoing basis. The good network of integration partners that Akeneo has developed and the flexibility of open source code made it a great way to us to build out the extra things we needed while utilizing many of the excellend out of the box features to work with the data once it's in Akeneo and pass it on to our site.
CONSIntegration and customization, while great, also make for more challenging paths during regular updates and upgrades. Akeneo regularly releases fixes and full feature updates, which is also a great thing, but does present us with the need to continually stay on top of those to ensure we're at a version we're comfortable with and also keeping our customizations in working condition with the latest versions.
Vendor Response
Thank you very much for taking the time to share your experience using Akeneo PIM! We are very happy to know that our solution is addressing your needs and helping you in your day-to-day work. #PIMforALL
Replied December 2019
Daniel
Furniture, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
A game changer for your products
We historically managed product data from our ERP. This resulted in weak structures and complex processes who played well at older company stages, but did not at current scale. PIM adoption has been not just another third-party component on our platform, but the opportunity to unload the ERP from responsibilities that never had to be there, as well to sanitize a degraded product data.
PROSHelped us on establishing a healthy product data with the proposed concepts and structures. The product enrichment process turned into a more friendly and meaningful task, valuating the work of involved people. The offered support is freaking excellent, we got the answers needed during adoption in a very reasonable time, with a very comprehensive language.
CONSThe assets management and translation processes offered out of the box did not cover our current range of necessities, so we opted for integration other tools to complete them all.
Vendor Response
Daniel, Thank you for your review. So great to hear how Akeneo has been such a game changer! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Matt
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Akeneo 5.0
Overall, this has been a very enjoyable experience and with the ease of how Akeneo is, our Business is now dependant on how powerful and quickly we can get to market.
PROSOverall, this solutions is a must for any Business looking to enrich data, store valuable data attributes and also to connect and promote products on ecommerce platforms. the API capabilities makes working woth Akeneo easy and also promoting a strong presence of product data online
CONSSome teething problems in terms of how flexible but Akeneo are forever working on the Road map to work with us and help us achieve our goals
Reasons for switching to Akeneo Product Cloud
to Consolidate into our business needs and have a single source of truth for all product data
Vendor Response
Thank you Matt for your review. So great to hear how Akeneo is helping you and your business!
Replied August 2022
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
PXM made easy
Akeneo is helping us in delivering our journey of product information and recommendation at scale. The fact that our data model can evolve quickly with just configuration instead of developments and the facility of connection to third parties are key features of the app. Principle of assets, reference entities, channels and locales are working perfectly together to manage content completion and localization in a structured way.
PROSIt’s friendly user- interface. The easy switch between channels. The concept of assets and entities providing many possibilities to manage enriched content.
CONSThe 'Simultaneous Work' that is not yet arrived and some complexity in navigating through the history of modification. This based on using it in an international context at scale with many users and markets collaborating at the same time on the PIM.
Ramakrishna
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Akeneo PIM Management
Happy to use Akeneo Easy to configure in Magento backendAkeneo provides filter products based upon status and other attributes in Akeneo portal
PROSSupports Magento ConnectorSo we can sync Families, Attributes, Options, Categories and Products
CONSFamily selection (if we have more than 1000 families and wants to select limited families)Product Sync taking more time to execute.
Vendor Response
Ramakrishna, Thank you so much for your review of Akeneo. So great to see your success with the Magento ConnectorSo. Samira McDonald Sr Customer Community Manager
Replied February 2023
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Definitely a must for improved daily business operations
I love the fact that even though I've been using Akeneo for +3 years now, I continue learning new things on a daily basis.
PROSSeemless integration with other Apps, ERP and Cloud systems. The REST API makes it extremely easy to connect and define connections.
CONSWould be great if you could import using more document types, e.g. PDF's. As well as when downloading a PDF of a product, it should include the product image, with a better layout of content.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Akeneo
When you have a lot of data is really important to have a UI and UX that makes you accomplish your objectives.
CONSSometimes the product label seems to be complicated
Reasons for switching to Akeneo Product Cloud
Integration with Magento
Craig
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Perfect for product information management
Akeneo PIM makes it possible to collect product specific statistical data from various sources.
CONSAkeneo PIM definitely needs to increase the data sources that it can collect data from.
Julien
Graphic Design, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Passage de l'age de pierre à l'erre industriel
Simplification et centralisation de notre source de vérité avec la création d'API vers nos différents points de ventes.
PROSLa fiabilisation de notre catalogue produit et de nos canaux de diffusion.
CONSLes limites de transferts des imports à 500 Mo
Vendor Response
Julien, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Joffrey
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Pilot Pen Europe
Great software with good customer support.
PROSCustomer support + ux design of the interface
CONSOnly 1 product identifier possibleNeed more trainings for users
Reason for choosing Akeneo Product Cloud
Easiest way to do
Vendor Response
Joffrey, Thank you for your review! So great to hear your satisfaction with customer support. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Nicolas
Apparel & Fashion, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Review from an integrator point of view
The UI, the product grid, the product page Being able to import the whole structure with files The performances and no bugs
CONSThe DAM part of the PIM could have more features The automatic rules are limited The import/export format are not flexible
Reason for choosing Akeneo Product Cloud
It depends on the project and the budget of the client. If the clients has got a good budget and classic needs in term of PIM, I will push Akeneo
Vendor Response
Thank you very much for taking the time to share your experience using Akeneo PIM! #PIMforALL
Replied September 2022
Aisling
Food & Beverages, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Easy to use
Easy to use, easy to import / export, easy to filter and search
CONSNo ability to export products based on their categorization
Reason for choosing Akeneo Product Cloud
.
Vendor Response
Aisling, Thank you for your review! Glad to hear the ease of the import / export functionalities. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023
Leonardo
Executive Office, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2020
Using PIM the first week
Is easy to teach how to use. It has a pretty intuitive UI and you can export documents in many formats that make easier the compatibility with others softwares.
PROSPIM has a great flexibility to improve your management tasks and save time making your job easyer. I love the capabilities that pim offers to the user to manage the information more efficiently. You can unify your products information in one only software that allows you manage all of it. You can also personalize almost any field in fact to your necessities.
CONSThat what i don't like from PIM is that the learning curve isn't that faster as i thought but with a couple of weeks of study you can handle it pretty good.
Reason for choosing Akeneo Product Cloud
A friend of mine recommended it to me.
Giuseppe
Consumer Goods, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Business is very happy with the tool
Business is very satisfied about it
PROSvery easy to use, user friendly and easily customizable
CONSdoesn't have cons so far according to business usage
Reason for choosing Akeneo Product Cloud
It was the only one that was fulfilling Business' requests
Vendor Response
Hello Giuseppe, Thank you for your review! So glad to hear the ease of use your experience. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager
Replied February 2023