All Koongo Reviews
1-24 of 24 Reviews
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Soeren
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Exceptional Integration Partner
The onboarding was very easy and the support team (special thanks to [sensitive content hidden]) made such a great job! Integration on several marketplaces works smooth and is easy to maintain.
CONSEverything is great so far. The team works fast and reliable.
Reasons for switching to Koongo
too expensive, bad communication and behaviour as a business partner. Not reliable.
Arnold
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Awesome service - Great service
It just works and is easy. Documentation is well written, if we have question they get answered very quickly if we can't figure something out for some reason the team from Koongo helps us.
PROSIt's incredibly easy to implement and when we needed to add more channels it was done in a few minutes. When we have questions they are answered incredibly quickly. Cost wise they are a lot (!) cheaper than any of the competitors while offering a superior product.
CONSHonestly, we have no negative experiences and have found no bad practices or anything like that.
Reason for choosing Koongo
The price, the documentation, the help, the number of channels that can be implemented, how easy it works.
Volodymyr
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2022
A Nostress Koongo becomes an outdated solution for feeds generation.
We use the Nostress Koongo feed generator for long 7 years. It's a pity, but now it becomes an outdated solution. It is known Magento 2.3 and 2.4 doesn't use categories and product flat tables https://docs.magento.com/user-guide/catalog/catalog-flat.html . But the Koongo module still supports the flats. It is not possible to disable the flats because the Koongo unable generate products feeds without the flats turned on. We look for another module to generate feeds.
PROSWe use the Nostress Koongo feed generator because it allows for a store admin to configure feeds without any programming. The module has a good user interface and a flexible configuration for known feed channels.
CONSA Koongo module itself provides outdated solutions. The Koongo support officer proposes switching to a Koongo-as-service instead of resolving issues and keeping a module up-to-date. We were using the module since 2015 but now we look for another feed generator.
Vendor Response
Hello Volodymyr, Thanks for the review. Koongo is still fully functional for Magento 2.4. It's possible to use Connector for Magento without the flat catalog. You just need to reindex data automatically by using cron. Here you can find more information - https://docs.koongo.com/display/koongo/Connector+Installation+-+M2#ConnectorInstallationM2-ReindexProductandCategoryFlatCatalog. If you have any questions, you can contact me at pavel.z@koongo.com. Best regards, Pavel Update from October 24th, 2022: Koongo just released a new version of Connector for Magento 2 - 2.4.8.4. This version can operate without the Flat Catalog. For more information, please check the link below: https://github.com/koongo-com/magento2-data-feed-manager
Replied October 2022
Necati
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
I recommend it
I recommend it, Kongoo seems to be slightly convoluted..but the support always helps you. We switched from Channable to Kongoo for our marketplaces, since then we have been happy...
CONSBy helpfulness of Support I have never been let down, I can't mention any negatives. I have not come that far.
Reasons for switching to Koongo
Every time we had some problems, the marketplaces recommended Kongoo to us. So we switched to Kongoo
Maurizio
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Excelent value for money to connect your web store to a lot of marketplaces
I'm super happy, I'll would suggest Koongo to all the e-commerce admins
PROSit works seamlessly with the marketplaces and keeps all the things always aligned, the price is reasonable. In the past I've used Codiato and Channable, koongo is a lot better!
CONSSometimes you could need help to setup all the various features
Reasons for switching to Koongo
Bothhad problems in keeping all the marketplaces aligned.
Bram
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The best team ever
They really understand situations and always willing to help. Do not think if you snap your fingers things will be done in a minute for you. You need to give them some time to do there job. They are also people and this team is doing everything to solve your problems and help you out. Communication is key. If something is not serving you well communicate with the Koongo team, stay polite and give them some time. You will see, the power of communication is giving you everything you want.
PROSThe amount of work it takes out of our hands. Everything is possible with Koongo. Ant the fantastic team is always willing to help. Every one who try's Koongo or any other software please communicate with the Team behind the software before rating it with one star and a short negative comment . You will see it is the key to a great Collaboration.
CONSI have really no Idea because I communicate with the Koongo team all the time. This results in that we have totally no issues. Even If I am frustrated some times The team is handling that verry professional.
Reasons for switching to Koongo
Too expansive that time.
Cw
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Awesome Software Best Decision
Excellent experience all around, they have reduced our workflow times but 100 fold from inventory to order management and processing. They evolve as well overtime with the marketplace and consider them a true partner in our success.
PROSSAVES more time then we could of ever imagined with order processing. SAVES more time again with inventory control. This was a critical issue for our business in its early stage this software literally resolved these issues. Integration Simple. Customer Service excellent and explained and assisted explaining and resolving any issue or question we had. Integrates easily across multiple platforms. If there is not a platform integration they are eager to create one.
CONSLike with any new software there is always a slight learning curve, however they were right there to explain and resolve any issues. It concerned us initially with customer support's response time. In the past it took about half a day to respond due to the time difference, this is really a non issue today with quick response.
Reason for choosing Koongo
It was a combination of things from ease of use and integration with platforms we use, customer support, pricing and integration with our e-com system.
Ali
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Koongo and ALMIN'S TRADING LTD
Five Star rating for the overall experience. I keep wishing I had heard about you about 3 years ago when I first started my online Store and eBay business.
PROSI recently started using Koongo following a recommendation from IONOS and have been extremely happy with all the help that has been provided. Right from Day one till today, all the team (particularly [sensitive content hidden] - he has been my main port of all, has been the best and most important person to contact at Koongo.) I cannot fault the help that has been provided by [sensitive content hidden] - he has gone over and above what is required of him. I would recommend Koongo to all my contacts and have already started to spread the news of how helpful and reasonably priced the company is for the service that you provide.
CONSNo cons at all. I have no complaints to make. With Koongo's help my business is beginning to run a lot more smoothly.
Marcel
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great extension and great support
koongo as a service and koongo standalone. Both are great
PROSThe software is clear and if you have any question support is great. You can ask them anything and they help you till it works
CONSthere is nothing i can mention whats not good at koongo
Reason for choosing Koongo
beter, cheaper and easy'er
Paolo
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Perfect service
Koongo is really easy to use and where you could find any problem, the support Team is really kind and helpful.
CONSAs I said in PROS field, any possible problem is really well supported by the support Team.
Reason for choosing Koongo
Koongo is complete solution, we chose it because of the saving money and time.
Adrián
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Soporte al cliente extraordinario
Facilidad para conectar con distintos canales de venta y exportar todo tu catálogo. Además un soporte al cliente muy bueno.
CONSDe momento no tengo ninguna queja. La experiencia está siendo muy buena.
Henk
Internet, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Good product and easy to use
Great support!
PROSEasy to use for end users. Also not hard to understand and navigate through.
CONSI think that changing XSLT code is not possible, but maybe I didn't explore all of the possibilities.
Camilla
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best customer service ever!!
Excellent customer service
PROSEasy set up and always somebody that can help.
CONSNothing that i can think of. Easy to use and user friendly
Niek
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great marketplace integrationplatform
Koongo support is great. Very friendly and helpful.
PROSIn an easy way we can connect out Woocommerce shop to Koongo. The channel templates are of great help to connect to a marketplace.
CONSSometimes errors occur during the upload to a channel due to connection problems. We would like to get notified.
Reason for choosing Koongo
Pricing plans
Alejandro
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best tool
The support is really helpful and always helped me setting up every marketplace or website I asked them.
CONSI don't think there is anything wrong. At first the price could seem high, but the possibilities and help from support are more than the cost.
Marius
Apparel & Fashion, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Fantastic service for multi channel management
Easy to use and quick to set up. Data handling is also very quick
CONSnothing, but could be improved by having a more robust order review page.
Reasons for switching to Koongo
Sello was not able to create automated feeds.
Sandy
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2023
not good not happy
poor not good at all. I went to renew to see if a paid plan would be better and was unable to do so without explanation.
PROSI dont have anything good to say about koongo other than they provided channels to ebay and amazon
CONSjust about everything im not happy. Very little communication that was relevant to my issues
JP
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great support
Great support and help implementing our channel exports, connections between saas and sales platforms.
CONSNone
Raul
Apparel & Fashion, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Happy with Kongoo
no easy at first , but very very good support. improved my Bussines
PROSwhat I like most about kongoo is the technical service, very effective and fast
CONSThe system at the beginning is a bit complex, you always have to support yourself, you can't do it alone
Reason for choosing Koongo
It was the first I found
Hans
Libraries, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Thanks
i am graftefull with such patient helpdesk
PROSIt is easy in use when everting is ok .. pretty even when you are not a web designer or database spelised
CONSIt is not in orther language tha englisch
Cristiano
Import and Export, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Thank you
Great, fast, professional and efficient service/support Good program functioning
CONSEverything is simply nice and being a company and a program there are kind people answering
Jesus
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best customer support I ever encountered
Overall it has been good, they have a useful Knowledge Base and support that guides you through everything so you can always achieve your goals
PROSAll the features for feed customization and being able to create custom attributes
CONSSome channels can be a bit overwhelming but customer support is always there to assist you
antonio
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
interfacciarsi con altre piattaforme
sono velocissimi a risolvere tutti i problemi
PROSho risolto in brevissimo tempo la configurazione tra me e altre piattaforme
CONSnon contesto nulla, non c'è nulla da contestare, ottimo prodotto
maxime
Import and Export, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Perfect
Koongo is the best app for synchronize products from Shopify to other marketplace.
CONSFrench language could be a useful option for me