Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity

I serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier

Although patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.

Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important. Surpass allows this at an attractive price, unless you have over 10,000 items. Then you are stuck, unable to add more or export to another system.

The OPAC interface is attractive. I especially like the ability to add an image of a book cover so easily. Being able to email over dues is very nice.

I like least the capping at 10,000 items when it was unlimited before. This is a real hardship for small church libraries that spent so much time and effort at comprehensive cataloging and now are told they can not export their own records! The next tier allows export and a huge increase of capacity, but the price is too high for most small churches to pay. The donor report function was removed with this version, and has been promised to be returned, but I have been waiting at least a year already. Copycat allowed more varied choices when cataloging, although this new version is probably easier for a non-librarian to catalog. I have so many rare and uncommon items that I end up doing the complete cataloging myself.

Go elsewhere unless you have money to burn.

The program works well but everything costs.

It takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.

I think our Theatre Department is happy with Surpass.

I loved Naomi's customer service. She is very professional, responded in a timely manner and was very helpful.

Minor thing: excel file import specifics

The overall experience has been wonderful. We could not function to the highly organized level without Surpass. It saves us time & money. The reporting options are extremely helpful, finding what information Is needed so quickly has added positive productivity.

That I can use it from other devices.The reporting systemFinding students quickly

Training, I have not taken the time needed to fully understand all that Surpass does or how it all works. I would like a training map, that shows me how to train and in what order, from the basics and on.

We recently upgraded to the Surpass cloud version and have been very happy with the ease of use and the customer service is excellent.

I feel there could be more options to delete patrons in bulk.

I enjoy surpass because it is user friendly. The product seems to be well thought out, and is simple to use. Because of this, my first year being a librarian was an easy transition. My absolute favorite part is customer service. They are always friendly, helpful and available.

I wish that my small school could afford the cloud option with the newest features. Run a special so we can get on board with the times!

We have been used Surpass for over 20 years. Surpass always give us a strong customer service. While we lost our server, Surpass stored all of our library data. Surpass saved my life! Now we chose to use Surpass Cloud, no doubt at all.

Customer service is the best! They are very nice, and be patient.

There is nothing that make me don't like the Surpass.

I have had amazing customer service with Surpass. I took over my library with zero training and the fast and easy chat button is a life saver.

Ease of use, amazing fast customer service

I haven't found anything that I did not like about it.

Works well for our Community Library. Easy to train new volunteers on its use.

The changeover was very quick and easy. Help screens are available for the pages that at first were a little different than Windows Surpass. But in a few moments, you can see the correct procedure for your transaction.

There are no cons yet. The changeover does need a little time to see the difference but then it is easy. We at the library have no real issues.

Our Librarian has been using Surpass for at least 10 years and has never had any issues with the software. She can control the management of the books being taken out and returned by students, barcoding new books coming in and using various reports readily available through the Surpass system.

As the Technology Coordinator, I felt the installation and deployment was fairly simple and the guidance and support from the technical staff was excellent. Most recently, we upgraded the Librarian's computer and the transfer of the system was literally seamless. The best part of the process was the great instructions provided by the support team.

Not sure I can answer this as I am the tech support person.

Freeing up staff time for professional work, rather than being stuck doing repetive, clerical work. The speed with which the annual stock take happens now that we have a mobile barcode reader, and the resultant report from Surpass are just two of an endless list of benefits.

The logical grouping of features, the awesome customisation allowed in writing your own reports. The adherence to international standards (MARC, etc) made it super ease to integrate with my country's Bibliographic authority. The reassurance that when you power it up, it does not only appear on your screen, but it is working!!

The manipulation of fonts in reports is somewhat limiting when designing complex, comprehensive reports.

Organization and connections. Ease of use

Access to all that is needed for the many needs in the library. I love that it has access to Marc records for the bigger libraries. I do not use this software first hand as I am the IT that installs and keeps it up to date but I do feel that it has many options for staff and students.

The need for support to work through problems. However the support is amazing so this really isn't a problem.

Having this online catalog available has been great! The software works great and Surpass is excellent at customer service! Everytime I have an issue, they are helpful and responsive and resolve it. Our patrons love it and find it very user friendly! We're so happy with the decision to go with the Cloud version of Surpass software for our church library!

Because it's new, there have been a few bugs, but each time they are resolved quickly!

Surpass has the best customer service and support! When I have a question about the Surpass Central product, they provide a variety of ways that I can contact them to reach out for help. The customer representatives are knowledgeable and thorough! They are fast to respond and follow-up to make sure that your product needs are met!

The software is user-friendly. Surpass makes it easy for a volunteer to step in and help on the spur of the moment!

Ease of use with regard to all of the materials and patron areas. Several different ways to verify information and records.

Some of setup settings, but those have been discussed with software company for ways to make it more manageable for end users.

Very satisfied.

When submitting the problem, very helpful support.

Sometimes it is slow, but that can happen with any software.

We've used Surpass software products in our small government library for over 15 years and have been very satisfied with its tools, customer support, functionality and ease of use.

We like this product because it's inexpensive, easy to use, and can be installed on a secured shared local server.

I have no complaints about any aspects of the software.

The support is fantastic. We just upgraded to the Cloud version and of course have many questions. If I contact by phone, text, or email they are always helpful.

The learning curve is a little difficult, but their support team is always available. So I don't consider that is a downside.

We've used Surpass for a few years now. The features and stability of the product are good, but the customer service and support enabled us to learn and know how to stay on top of our library.

ease of use, ease of installation

It's not entirely running through a web browser. It can be slow at times.

It's easy to use. I have to train new volunteers and ease of use is appreciated there.

sometimes it's hard to figure out how to do what I want to do. That's where Surpass Support is so necessary.

They are mostly good, very good, and it is important to deal with them

The best team, platform and collaborative benefits for the community

It is mostly good and needs more development in the tests

I have used Surpass since the early 90s and have always been pleased with my choice. They have continued to respond to librarians' requests and needs by modifying and adding features to their software. They have excellent technical support also - techs are knowledgeable and patient, too. When I came to this system, they were using it and I was able to step right in and use it.

Excellent cataloging features, especially being able to use Copycat to add new titles. Versatile report formats to evaluate collection and circulation. Frequent upgrades which improve the card catalog, inventory and circulation features.

Do not have problems that company can't resolve.

My church has had Surpass CL for at least five years, and I love it. My first career was librarianship, so when I chose Surpass, I did my research, and I have not been disappointed!

Surpass CL is easy to use, even for those without prior experience.

Some screens could be enhanced with more on-screen tips.