All Zoho Commerce Reviews
1-13 of 13 Reviews
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sushil
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best In class and Best ecommerce solution
we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops. we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns
PROSThis software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps
CONSnothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce
Reason for choosing Zoho Commerce
Setting up the store , integrations and complete control of business on the go whether it is online or offline
Reasons for switching to Zoho Commerce
we were blend of offline and online B2B business model and it was always the challenge to control inventory, price levels and customer data with zoho analytics this solution was not available to us anywhere and at this cost and best part is they are offering Android mobile application as the world is moving towards mobile commerce now
Vendor Response
Hi Sushil, Great to hear you had a 5-star experience using Zoho Commerce, and we are thankful for your continued patronage. We are glad that you were able to blend your offline and online B2B business model successfully with Zoho Commerce and control your inventory and pricing. We will do our best to ensure you have the best possible experience with Zoho Commerce in the future as well. Regards, Zoho Commerce Marketing
Replied November 2022
Ashish
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
One Single Software to Manage it ALL
Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.
PROSZoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.
CONSMost critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.
Reason for choosing Zoho Commerce
Pricing, customer support, focus on India, product features and future roadmap made me realize that Zoho would be better for my business.
Reasons for switching to Zoho Commerce
It was just a front facing online portal. After getting the order, we had to do all the subsequent actions using different systems / excel.
Abhishek
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
After using for more than 6 months
Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good
CONSVery less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.
Reason for choosing Zoho Commerce
Because of adaptation of other zoho apps like CRM, Books, Inventory etc. Ideally it should work better with other zoho apps but that is not the case. In many cases zoho apps support Shopify more than commerce.
Reasons for switching to Zoho Commerce
Due to Adaptation of Zoho Books and CRM we had to make this switch thinking of easier management of business processes
Vendor Response
Dear Abhishek, Thank you so much for taking the time to write us a review and thank you for your honest feedback. Every little feedback helps us improve our software and make the experience better for customers like you. Rest assured, we have noted your concerns and will strive to address them in the near future. In the meantime, if you have any specific queries or requests that we can address, we'd be happy to help you out. Please write to us at marketing@zohocommerce.com
Replied April 2022
Balakumar
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
ZOHO Commerce is a Simple & a User-Friendly E-Commerce Platform
Since our business was not a technology intense, we decided to use a 3rd party commerce platform - Zoho Commerce. From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.
PROSPricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.
CONSUser Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.
Reasons for switching to Zoho Commerce
Had bad experience with SaralPos, explored both QuickBooks & Zoho Books. And decided to go with Zoho Books. Our experience was great and then added Zoho Commerce and other Zoho Applications / Products.
Vendor Response
Hi Balakumar, thank you for leaving us a 5-star review on Capterra, and congratulations on the success of your online venture! We strive to be the ecommerce platform of choice for our customers by providing the right mix of ease-of-use, customizability, pricing, powerful integration features, and customer support, and reading your review just made our day! Marketing TeamZoho Commerce
Replied September 2021
Srikanth
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Affordable and yet powerful e commerce platform
Overall experience with Zoho commerce is wonderful. I recommend many small and medium sized ecommerce platform owners to try Zoho.
PROS1) The software is affordable, they give us for free trial for more than 3 months, which is wonderful to play with the software and we decided it is the best one for our needs. 2) Other eCommerce software don't give many options for customizing, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer care is wonderful and you can expect a quick response almost all the times.
CONSMaybe they can improve the speed of the website for 10% more at least by minimizing the code.
Reason for choosing Zoho Commerce
1) Zoho is inexpensive 2) Zoho gave me more than 4 months to try their product, by the time I got comfort using it and got all my doubts clarified.
Vendor Response
Hi Srikanth, Thank you for sharing your experience with Zoho Commerce, a platform with all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data. While being easy to use, Zoho Commerce also provides powerful customization options thanks to its powerful site builder and visual editor. We also offer a suitably long trial period to ensure that our users have the time to explore all aspects of our software before purchasing it. Should our users still face any issues, our proactive support team is always happy to help. Concerning your issue with the website speed, I am happy to share that we are constantly optimizing our product, and you should not have any such issues going forward. Regards, Zoho Commerce Marketing
Replied November 2022
Suneel
Retail, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Setting up store
Support team is very cooperative and go extra mile to help.
PROSUser interface of site builder is very appropriate and simple. Could set up the store in no time despite being a non technical in the field. Very easy to customize the page. This comes along with the options to integrate other Zoho products free of cost which make it complete package.
CONSIn visual editor, while changing formatting options, user should be shown the outcome on the relevant page.
Reason for choosing Zoho Commerce
Late support. Also complex interface with limited option to customize the page.
Reasons for switching to Zoho Commerce
Late support. Also complex interface with limited option to customize the page.
Vendor Response
Hi Suneel, We appreciate you sharing your positive experience with Zoho Commerce regarding the ease of use and the quality of customer support. Genuine feedback plays an essential role in enhancing our product, and I'm happy to share that we've registered your feedback regarding showing a preview of changes when using the Visual Editor with the product team. Regards, Zoho Commerce Marketing
Replied November 2022
Farhan
Wholesale, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Zoho Commerce has changed the way our customers now shop and place orders!
We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With Zoho Commerce, our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.
PROSThe software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.
CONSWe found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.
Reason for choosing Zoho Commerce
We started using Zoho Inventory and found the software very easy to use and the customer support was exceptional. That made us try Zoho Commerce and we are highly satisfied with it.
Vendor Response
Hi Farhan, We are delighted to hear that you successfully optimized your operational processes and reaped considerable cost and time savings after using Zoho Commerce to run your online business. Rest assured, we will always have your back throughout your journey with us. Regards, Zoho Commerce Marketing
Replied November 2022
Nafis
Textiles, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Casamia fabrics
Good
PROSEasy to set up and integration with zoho books and inventory
CONSMore options of website templates need to be provided
Reason for choosing Zoho Commerce
InTEGRATION WITH ZOHO BOOKS AND INVENTORY WHICH OUR ORGANISATION WAS ALREADY USING
Vendor Response
Hi Nafis, Thank you for this 5-star review! There's nothing like seeing a great review on our page. We are happy to know that you are enjoying Zoho Commerce's seamless integration with Zoho Inventory and Zoho Books and the ease of setup on our platform. This is precisely what makes Zoho Commerce an excellent fit for the textile industry. You will also be delighted to know that we are working on increasing the quality and number of our free designer website templates, which should be out soon. Regards, Zoho Commerce Marketing
Replied November 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2021
Worst customer support I've ever faced
another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.
PROSI love that it's a suite of apps that streamline daily operations.
CONSThe support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.
Reason for choosing Zoho Commerce
already with zoho one.
Reasons for switching to Zoho Commerce
wanted something more integrated and centralized
Vendor Response
Hi, Sorry to hear about your experience with our support team. Please write to marketing@zohocommerce.com with the specifics so we can try and resolve your issues better. Rest assured, your feedback will be taken in the right spirit! Regards, Zoho Commerce Marketing
Replied November 2022
Ricardo
Consumer Goods, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2024
Great way to diversify your website hosting portfolio
I was able to make a website easily as other places to build stores online. I can rely on zoho when others are giving me issues.
CONSI would get a 404 page sometimes when trying to add things.
Brandy
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Brandy Jackson
It has been amazing the past 2 years. Love how it integrates into Zoho books
PROSHow easy it is to use and create . Love that it integrates into Zoho books
CONSWish there was a mobile app. This would make entries so much easier on the run
Reasons for switching to Zoho Commerce
Wanted a website that would link with accounting program
Vendor Response
Hi Brandy, You made our day with your 5-star review of Zoho Commerce! Ease of use and seamless integrations with the Zoho ecosystem are core tenets of Zoho Commerce, and we are happy to see you mention both in your review as the key reasons for switching to Zoho Commerce. We have also shared your feedback regarding the mobile app with the product team. Regards, Zoho Commerce Marketing
Replied November 2022
Mirembe
Graphic Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Shopping cart
Zoho commerce allows user to create customers dashboard.
PROSHas all tools for building a well developed website for e-commerce website and allows integration with payment methods and making pricing carts for products.
CONSData analysis for online small business is easily done with this site hence few integrations are done in managing orders
Mohan
Chemicals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Value For Money
Visual Editor Product Photos compatibility
CONSIn dashboard can not ale to see product listed under which category.
Reason for choosing Zoho Commerce
comparatively low cost and Zoho eco systems (Using Zoho books for 4 years)
Vendor Response
Hi Mohan, Great to hear you had a 5-star experience using Zoho Commerce! We hope to continue providing you with a great experience in the future as well. Please reach out to support@zohocommerce.com with any issues you are facing with the product; our team will be delighted to assist you. Regards, Zoho Commerce Marketing
Replied November 2022