About SmartCare

SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is fit for childcare centers and K-12 schools in the US. It helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos.

SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms.

SmartCare stores all records in a centralized database and allows users to look u...


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Supported Operating System(s):

Web browser (OS agnostic)

263 Reviews of SmartCare

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(76)

76

4 stars

(100)

100

3 stars

(62)

62

2 stars

(16)

16

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 263 results

July 2018

Stephanie from TenderTots Child Care Center

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

My experience with SmartCare has improved for the better.

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros

I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons

Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Response from Smartcare

Replied July 2018

Stephanie, Thank you so much for your fantastic feedback! We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you. We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing

September 2019

Kelly from Trinity Preschool

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Smartcare Review

Overall I have been pretty happy. I don't think it's perfect, but there are enough good aspects to make me not look elsewhere for another option. Customer service has been excellent and I believe they will continue to improve it.

Pros

Tuition payments online, timeline posts and child sign in via app all make my life as Director easier. Customer service is good. All representatives have been very responsive. User manuals are well done.

Cons

I wish I didn't need to download reports to customize them. I wish there were report that I used to use on Childcare Manager. I miss the emergency report that would print out children in attendance and emergency contacts for fire drills. I wish parents could fill in their own contact information, their authorized pick up people. This take a lot of work on my part every summer.

Response from Smartcare

Replied October 2019

Hi Kelly, Thank you for your positive comments and suggestions. I have shared your wish list with our tech team. Don't be afraid to reach out to our support team if you ever want assistance. They may have ideas that can save you time. Thanks again!

November 2019

Karyn from Preschool

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Loved it

Customer service was great in helping me to understand the set up.

Pros

Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons

It took a long time to set up all the tuition types and assign each child a tuition plan. It also didnt have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Response from Smartcare

Replied November 2019

Dear Karyn, Thank you so much for your kind words. Our Smartcare team is dedicated to making our software and service the best solution for child care centers. Grateful you have taking the time to share your comments. Happy holidays! Marla Leung

October 2018

Danielle from Irma A. Jones Preschool

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

October 2018

I liked Childcare Manager better

In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff to adjust to ChildCare Manager then to Smartcare a short time afterwards I would look for something else.

Pros

- The tablet that the parents and staff use to check-in/out is very modern looking. - The ladybug allows us the opportunity to screenshot a problem for tech support. - The layout looks good and is more modern. - Updates are being made often which increases our ease of functionality.

Cons

- There are a lot of things that we need in the childcare world that ChildCare Manager had that Smartcare is sluggish with. For example, live files vs. archived files. If I want to look back at a past child I have to unarchive them to bring them forward. - The accounting portion does not allow corrections. I'm concerned that the "credits" we had to add to correct issues will come back to haunt us at tax time. - Parents cannot see notes that we've added to the accounting so that they know what the charges are for (for example, field trips are not on regular billing. When parents see the charge they don't know what it is for because the "note" doesn't appear to them) - In ChildCare Manager the reports section gave a brief synopsis of what could be included. Smartcare gives the title of the report alone, it has to be run and downloaded just for us to see that it was not what we needed. - We still do not have a place to document employee discipline that they cannot see. In CCM we had a page that we could keep track of things, but staff could not see. - We discovered that if a staff person downloads a Smartcare Kiosk app they can clock themselves in remotely. This we discovered in the testing phase and we had the employees delete the app (hopefully, it will stay deleted). - The ladybugs are helpful, but not always answered immediately. Additionally, if/when the problem is corrected we are not assigned a ticket # for us to refer back to should we need to follow-up.

Response from Smartcare

Replied November 2018

Danielle, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ *Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing

October 2019

Emily from Crossroads Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Smart Everything Care

As a staff member, it was super helpful with each specific child and their needs and their communication. As a parent, it is a stress eliminator that I can see every function of my baby in the daycare.

Pros

I LOVE that this software interfaces with both staff and parents. It has been a game changer for communication within the daycare setting.

Cons

I do not like the lag that sometimes happens within the software that limits the ability to see/read comments in a timely manner, or post appropriate things in a timely manner.

Response from Smartcare

Replied October 2019

Hi Emily! Thank you so much for your positive feedback and comments. We are grateful that you appreciate our software and that is helping your daycare communicate with staff and parents!