I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Ease of campaign set up and sending.

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

It seems to be the only tool available in EU that is both GDPR compliant and well suited for work with volunteers. Comparable tools are mainly set up for sales teams

incompatibility / issues with chrome browser

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily. Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have. Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems. The handful of people who can fix the problems do so fairly slowly, if they can at all. Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

Easy to implement and lots of great feedback from new and inexperienced users.

Callhub made phonebanking for my candidate a breeze, especially for new volunteers who had no experience phonebanking before. We had more interest in phonebanking than door-knocking due to the pandemic, and needed to be able to quickly train folks on Callhub via Zoom and send them on their way. The basics were all there and volunteers loved being able to connect automatically to the next potential voter without redialing, as well as being able to drop a recorded voicemail instead of having to read the script over and over.

UI could be more intuitive - we ended up creating a back-up guide on how to track all responses and a script separate from Callhub that went into more detail.

Overall good product but there is room for improvement especially with customer support.

Very efficient product with many features.

Not user friendly and it would be ideal to have instant customer support, especially when you are in the middle of a campaign and need results.

CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates. Email alone doesn't cut it anymore, so an SMS option is important. CallHub is a very inexpensive option for us to do this outreach.

Each time we send a campaign, we are having to pull our list from our CRM and upload to CallHub, as our list is constantly evolving, and we don't have an integration. Removing that step would bring so much more simplicity to this task, and help us to communicate more frequently through sms.

I am enjoying using CallHub so far and would recommend it to my colleagues. The cost of making calls through there is very affordable and won’t break the bank.

The affordability and the ease and user friendly interface of the app

I think they can make the app look a bit better with better fonts, more pretty and attractive colors. It looks a bit bland

I liked it overall, specially the price model. I think you can improve on the customer service trouble shooting part. Specially in peak times of use. You can expand on your FAQ, and blogs. Expand on your videos, and make it so that you guarantee a chat troubleshooting response within 6 hours. You should offer two types of chats, one for account set up questions and another for technical questions.

The pay per use model, meaning no need to pay a monthly or yearly membership fee to use it. I also liked that you only pay for what is sent. Not for what is not sent. I like the ease of use also, meaning, the writing of the message was very intuitive. The importing contacts was fairly easy. creating a phone book, was good.

I did not like the scheduling feature. I watched all of the videos and user blog, and no one offers a clear explanation of how the scheduling of a SMS text campaign works. I spent too much time in trial and error. ALL the errors must be published on the blog also.

This has helped us tremendously with our communications in our community. When we have an issue we need to notify people about quickly, this does the job.

Once it has the contacts in it, it is pretty easy to use. And the speed with which it gets the message out is great.

All of our contacts are stored by a unit or apt number. need to have a field added that would allow us to do that.

I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.

Some features seem to have glitches but customer services says they are working out a few bugs. Hope they do.

CallHub was useful for political phone banking and made it easy to call many people at once. However, due to the software’s novelty, it was often in obvien info and difficult to use.

CallHub makes it easy to call hundreds of people every hour because it does leave it to the user to dial the number. The phone you’re calling from is also hidden which is a handy privacy feature. The service makes it easy to make calls from home while working on another task and only taking the time to mark those who don’t pick up as not home or to talk to the few who do.

The software was VERY loud when the phone was plugged into headphone and it could not be turned down. The line was also weak so when people who were called picked up they often couldn’t hear. Another difficulty was the marked caller information. After every call that was not picked up, the caller had to be marked “Not Home”. However, the software usually had a blue pop up that would say the caller disposition anyway, thus the purpose of having to mannially fill it out fails me.

It worked up until the most important day when we need it the most.

It's easy to use. That's the only advantage of this product.

It doesn't work on the day when you need it the most. We were not able to do call during most of the day.

This program was great for our company generating revenue. We used it to call store locations to ship us merchandise that was expected.

The cost of it was very reasonable and how quick the call campaigns were executed saved a lot of man hours for our company

The process of importing/setting up the campaigns

Its a nice, simple and effective tool for phone banking. They have made this marketing a useful and affordable.

Seems everything great more options for the dailer with the excel sheets and frequent updates and improvements required.

I have used CallHub for multiple campaigns it is an easy way to get your message out.

It is simple to get up and going. The system integrates well with a lot of CRMs. Price is on point.

It would be nice if the unicodes in the texts would allow for longer messages

The ability to connect multiple volunteers to a single project and have separate tasks assigned to them.

The software does not comply with my network's specific structure and.

no problems

easy access easy to work with software like the struckture

sometimes repeats took a little time getting use to

I was able to have my volunteers who are located all over the city, assist when they could from the ease of their own homes, saving them 4 hours in travel time.

I liked the ability to have volunteers use the software online, without having to use their personal cel phones, and I LOVED that it showed the campaign phone number on call display

The ability to add myself, the candidate / admin as a user to make outgoing calls

This has made campaigning easier. Encourage people to consider this product.

CallHub makes it so easy to reach people. It's customizable and makes things easy to gather information. Have a campaign and need something to take off some of the burden? This is it!

It's a little on the pricey side. However, I think it is worth it with what you get out of the program.

Excellent app for phone banking. Such a powerful app and a really simple user interface. Customer support is lightning quick and they're very responsive. Can't recommend CallHub highly enough.

This is very user friendly and very much suitable for mudium and small companies and also customer support is great.

Some times it will have bugs but can be fixed and corrected. Also I feel ivr needs to be updates as it cause issues.

Highly positive.

Call-Hub is simply amazing in terms of global coverage, reliability and customer support.

In general, there is no drawback as such for the software. Better rates would be greatly appreciated.