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Most Helpful Reviews for Subsplash
1 - 5 of 130 Reviews
Justin
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2021
All-inclusive Media Delivery For Churches
Richard
Verified reviewer
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Solid choice for connecting your church family!
Once you get used to the dashboard settings, it is surprising how creative you can get with the design of the app, without sacrificing a professional look. We love the many available features such as developing a custom Bible reading plan, accessing our Google Calendar of events, and the ability to quickly and easily give online. We've taken advantage of the Media server, and upload all our messages, complete with PowerPoint Slides, Sermon Notes and Bible Study curriculum. It is a significant tool for our church family to not only stay in touch with what's happening at the church, but to assist them in their discipleship journey with reading and study. I also give Subsplash top marks for their technical support. I receive very quick and helpful replies, always delivered with a friendly attitude.
CONSThe software seems to be fairly robust, but it is a bit slow in starting up, and there is a slight delay when making updates. There is a bit of a learning curve in understanding the Dashboard. I feel the team has done a great job in general at making it as accessible as possible, but there are still a couple of things that I would not consider intuitive (such as working with the menu system, lists, and media series). The custom Bible reading feature is great, but I wish we had access to other translations beyond ESV.
Vendor Response
Hello, Richard. We are thankful for your kind review and feedback. It is an honor to serve you and Glencairn Mennonite Brethren Church!
Replied January 2019
Chris
Non-Profit Organization Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Good but Pricey
Customer service is great. Not usually able to directly speak with technicians but on the billing and basic questions side, someone was almost always available.
PROSThe ease of use and UX is great. Easy to get app updated pushed to all users and build out was a breeze!
CONSThe cost of the app was pretty high. Especially since there is very little customization apart from text and images. Anything that I wanted to develop or add I either had to find a workaround (build a website to load within the app) or just not have. Got frustrating after a while.
Reason for choosing Subsplash
I ended up developing my own app and cancelled by Subplash subscription.
Vendor Response
Hello, Chris. We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!
Replied December 2019
Mark
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2020
A Very Pricey Mistake
We tried Subsplash to improve communication with our congregation and community, and to upgrade our web presence. But we improved our website more in 2 hours with some WordPress changes than we accomplished in almost 3 frustrating weeks of working with Subsplash. And since Subsplash never went live, there was no improvement in our communication with our community.
PROSSubsplash brings multiple functions like giving, website and messaging under one platform and provides the ability to live stream content.
CONSIn my opinion, the online demo is misleading to the point of dishonest. Subsplash does no design work; they merely allow you to use their platform to do the work yourself. I did not find the software intuitive and believe it requires a steep learning curve. Some of the same actions (e.g. uploading graphics) have to be repeated multiple times and while we were advertised the ability to live stream, we weren't told ahead of our purchase that when that ability was provided, it would also cost $125 more each month. Support was very slow in responding and their excuse was "we've gotten an influx of new customers right now." Hint: Don't accept a customer's money until you're ready to provide what they're paying for. When we quickly determined the platform wasn't for us, Subsplash refunded only a portion of our total payment and retained $639 of our money, although we had the service for less than one month and were never able to go "live" with the software, not even for one minute.
Vendor Response
Hello, Mark. We are thankful for your feedback and committed to serving the church. We appreciate this opportunity to grow!
Replied June 2020
Pat
Religious Institutions, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Good and getting better
The onboarding process was simple and the Subsplash team was really helpful in getting our website and church app operational. The church management platform is easy to use and makes it easy to stay connected to our church family. The app and website software makes it easy to maintain those tools.
CONSThere still isn't full integration among the various platforms, but it continues to get better. The app could use a little more user control, like being able to choose light or dark mode and the ability to change font sizes.
Reason for choosing Subsplash
Better integration. Subsplash includes Live Streaming.
Reasons for switching to Subsplash
Faithlife is discontinuing their Equip product.