I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them.

Saved us lots of money, particularly when spending hours on the phone calling airlines trying to get refunds & similar situations.

The ability to save canned text replies. Switch and manage between phone numbers easily.

OpenPhone helps me to get a us phone number and talk to partners and investors everywhere.

Sometimes I don’t hear the call and find it later in missed calls, but it can be just me.

They still don’t support receive sms from some us banks.

Had problems initially porting my number due to my problems from my previous service.

Blocked numbers notifications coming through even after being placed on the block list.

Love the cadence of new releases like recording inbox and a Mac app. Voice quality is excellent and I don’t need to give out my personal number for clients and prospects.

Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing.

I just want calls to not get dropped. How have zoom figured out voice + video but openphone cannot figure out just voice alone.

Easy to use interface on both web and mobile app. Awesome to text and call all in one.

I user this service  for few years and really satisfied by simplicity, quality and functionality of this sass. I have subscribed and deployed this app in less than 5 minutes.

I am a previous user of Line2 and in my opinion OpenPhone stands out on top. Not only in reliability and features.

As an international founder, finding something like this is super useful.

The team is really good about talking with their users to get insight about what is working, and what could be improved with the product.

Best solution to for business calls. Amazing for internationals doing business in US.

The only issue I ever have is if I'm in an area with bad internet service and I can't make calls/texts/etc.

I didn't find any cons while using this service. Maybe later, I'll update my comment.

Have also been notified by some clients that sound quality is bad at times, but this can be due to varied factors.

So many features all for one low price. OpenPhone is a great business partner to have.

Great service, excellent sound quality, easy to use.

Excellent Customer Service This Past Year - Answer all questions.

I like that I can create text templates, schedule texts, call from my browser, mobile app, or desktop app. I also like that I can connect to my CRM.

I like the way OpenPhone integrates text messages, voice mails, and phone calls in the same thread. It helps to track communication with customers.

OpenPhone is simple, affordable, and well organized. Customer service is great.

There is no doubt that this is one of the best services of its kind. The sound quality is great and the iOS app is easy to use.

Excellent customer support including new feature requests. Works very well on a daily basis.

The service is crystal clear, and everyone I've reached out with has been responsive very quick.

This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay.

It works incredibly fine. It's very easy to navigate the tools.

This is company scams small businesses. A few months ago I had to move my phone number to a different company as the call reception with Line 2 was poor.

I think there is only one thing - there is no search option. Whenever I tried to look for previous messages I need to manually look for it - one by one.

This app helps us to communicate with offices outside the country, at a very low cost.

I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

It is useful for making calls because it has good audio quality. It fulfills what it promises at the beginning and it is useful to have a telephone line from the United States or Canada.

My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done.

I love the idea that it's like a virtual cellphone for us- recruiters working offshore.

Customer support not professional. Porting department didn't answer, not respond.

This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile.

This software has great business features. Has an auto attendant feature that is fully customize-able and has a great after hours functionality.

I enjoyed it, I appreciate being able to try the trial and.

Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete.

At times the app has logged me out without me realizing it and during the times that it is not actively signed in I can miss calls and messages from clients.

It can be glitchy at times and drop calls. Also, I have noticed that sometimes texts do not appear in the order they are sent/received which can make things confusing.

I love the ease of use and the ability to text at will.

Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.

I am overall happy with my experience with line 2. It helps a lot keeping everything organized.

I chose Line2 because it's pricing was competitive. I use this for my business only, so I like that I can track my business related calls and messages apart from my personal correspondence.

US Dollar

OpenPhone is a telephony and VoIP solution that helps businesses streamline processes related to contact management, international calling, and internal communication, among other operations from within a unified platform. Staff members can receive and manage team, use case, and location-specific local as well as toll-free phone numbers.

OpenPhone enables team members to create contact profiles with details, such as name, phone number, email, company details, and customer-specific notes. It lets employees record calls, mute specific numbers, configure business hours, route calls, and set up auto-attendants. Additionally, it lets team members utilize shared inboxes, receive instant messages, @ mention co-workers, send quick reactions, and collaborate on internal chat threads.

OpenPhone facilitates integration with Slack, Zapier, and HubSpot. It also offers Android and iOS mobile applications, which lets employees handle operations remotely. It is available on monthly subscriptions and support is extended via live chat, documentation, FAQs, phone, email, and other online measures.

LongDescription

IVR/Voice Recognition

Call Recording

Call Logging

Call Routing

Mobile Access

Automated Attendant

Online Voice Transmission

Call Center Management

VoIP Connection

Unified Communications

Call Conferencing

OpenPhone is available across three pricing plans.

Starter: $19/user/month 
Business: $33/user/month
Enterprise: Please contact OpenPhone directly for pricing details

Email/Help Desk

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

OpenPhone

Live Online

Webinars

Documentation

Videos

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.


The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.


Lin2’s messaging feature allows users to communicate with people one-on-one and with multiple groups via SMS, MMS and similar means.


Pricing is on a per month subscription basis. Support is offered via phone and email.



Call Transfer

Employee Directory

Voice Mail

Communication Management

Virtual Extensions

Call Queues

Contact Management

Audio/Video Conferencing

Ring Groups

Virtual Call Center

Caller ID

Call Screening

Alerts/Notifications

Multi-User Collaboration

Fax Management

Chat/Messaging

Conferencing

Reporting/Analytics

Video Conferencing

Call Monitoring

Third-Party Integrations

Live Chat

SIP Trunking

Line2 is offered across three pricing plans, outlined below.
Standard: $8.30/month/user (billed annually )and $9.95/month/user (billed monthly)
Pro: $12.45/month/user (billed annually) and $14.95/month/user (billed monthly)
Elite: $16.63/month/user (billed annually) and $19.95/month/user (billed monthly)

OpenPhone vs Line2 Pro

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