All Quiq Reviews
1-25 of 36 Reviews
Sort by
Ramil
Verified reviewer
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The best chat portal!
I have a five star experience with this software, this the best and so far.
PROSI work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
CONSSo far, I can't see any down part on this software. I can say that this was developed perfectly.
Todd
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Cyprus Text Implementation
At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
PROSI like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
CONSThere is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
Reason for choosing Quiq
Primarily for the opportunity to use text and chat as one solution for the entire contact center and to deflect inbound calls away from the phone and onto text.
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
A child could report metrics better than Quiq
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
PROSI guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
CONSReporting is inaccurate and timing is not counted properly.
Adam
Security and Investigations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Quick Quiqs and Messages
We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
PROSQuiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
CONSI wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
Jennifer
Leisure, Travel & Tourism, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Club Med
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
PROSEase of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
CONSWe are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
Reasons for switching to Quiq
Ended contract with Oracle, no longer using.
Nicholas
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Amazing Product for Sales/Support and a phenomenal dev. team.
Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software.
CONSAt times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.
Marni
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Enables multiple channel customer support
Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us.
CONSCustomer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center.
Tracy
Hospitality, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Quiq pilot to launch
We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way. From myself as the purchaser to the end users we have never encountered a roadblock that the team at Quiq couldn't resolve and in the most efficient way possible.
PROSThe simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.
CONSSeriously, I can't name one thing. Compared to our prior software this is a dream to work with.
Reasons for switching to Quiq
Worldwide decision to phase out Oracle and moving to Quiq as a local (US) solution was ideal for our ability to customize and make it work for our North American needs.
Kim
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Excellent!
Combining Web Chat, SMS, and Facebook Messenger into one platform creates a fluid customer experience that our customers can rely on and choose their preferred method of communication.
PROSFrom the Admin side; excellent customer service, ease of implementation, and timeliness of requested actions. From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency. Overall, Quiq is a forward thinking platform that really understand customer's needs both internally and externally.
CONSAny cons I have had have been addressed immediately and a solution has been created or is being developed.
Reasons for switching to Quiq
Cost and functionality.
Angel
Verified reviewer
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Quiq is easy, convenient, and effective
Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great.
PROSThe setup was super easy, it's easy to navigate and use.
CONSIt's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive.
Serdar
Retail, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great Partners
We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use .
PROSBelow list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo
CONSBelow are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable
Reason for choosing Quiq
Price and ease of implementation
Ashley
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2018
Review
I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center. I would definitely recommend this to others.
PROSI really enjoy being able to quickly connect with multiple customers at one time leading to an increase in customer satisfaction as well as improving my team's efficiency.
CONSI feel that when I have needed assistance regarding creating new logins, I did not receive the assistance expected. One of my CSRs did not have access for months because I was not assisted in finding a resolution.
Rachelle
Higher Education, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Quiq has helped us greatly communicate with our students
Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue.
PROSEasy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage
CONSThe reporting capabilities were not where they needed to be when we went live.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Great Product
Easy to use, provides a simple response platform, allowing any user internally to respond in real time to guests. Offline feature is highly customizable as well.
CONSThe response que box should indicate when a max # of words have been used. It's too easy to over type a response in "email" form when it's actually appearing on the customers phone as a 'text" and could become too lengthy.
Peggy
Higher Education, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Texas A&M University & Quiq
- integration with existing CRM - easy to use - easy to train staff - easy to implement - customer support - cost
CONSReporting could be a little more robust.... being able to validate the effort/cost
Heather
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Quiq Review
Quiq is very receptive to feature requests and they work with you to make sure that you and your team are satisfied!
PROSI love the ease of being able to text customers and the platform is pretty self explanatory!
CONSI would like to see the option to add tags to the text messages so we can easily report and track issues.
Alexander C.
Verified reviewer
Transportation/Trucking/Railroad
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Easy to onboarding and effective usage by customers. Good product overall
Love the templates and easy use for the team. Love the sms features. They work well with ease. The admin tools are very good as well.
CONSNeed more platforms for customers to use. We also would like to tag conversations around their topic to track why people use the platform. Mobile response would also be super helpful.
Hector
Broadcast Media, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great
direct connection with clients and SMS campaigns
PROSThe reporting is great I am able to check all information
CONSEverything is good there is nothing I dislike
Paulina
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
A great tool in the age of technology, where texting has become a primary source of communication.
Ease of sending and receiving costumer needs quickly and efficiently. Ability to store previous conversations in email form.
CONSNot able to store AND retrieve previous costumer contacts. That the phone number is not tied to our conpany's actual landline number, and has an out of state area code.
Alex
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
This is a great program for our needs and those of our visitors/travelers.
The ease for the visitor as well as our team is what I enjoy most about working with Quiq. Plus, the Quiq team is always available should we have a question.
CONSThere isn't something for me to call out as a "like least" or a con. I am nothing but extremely happy with the program and the Quiq team.
Gerabel
Verified reviewer
Security and Investigations, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
this software is the definition of innovative
this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied.
CONSsometimes it's just really confusing since there are so many graphs showing on my window
Thomas
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Nice Product for Both Salesforce and Non Salesforce Uers
Works for both Salesforce and Non Salesforce users.
CONSUpdates on Bugs could be more involved. Verification process is clunky
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Easy to use and not too complicated.
Best benefit is the ability to have an agent work on more than one client at a time. Helps reduce FTE.
PROSGives our customers that are out on the field, easy access to our call center. Most of our clients/dealers don't have easy access to a laptop when out on the field, so this is a great solution.
CONSCall center agents typically have multiple screes that they view during the day. It would be great if there was a pop-up feature that would appear when a call comes in. Just in case you're viewing another screen.
Justin
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2018
We're new customers but already feel like it's helping us implement omni-channel marketing
We've really just started using this product, so we haven't been able to really measure them yet. Consumers, who have used the service have said they find it helpful.
PROSWe really enjoy the fact that Quiq gives us the ability to interact with visitors, in a more direct way.
CONSREALLY WISH THERE WAS AN APP! We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in. We wish there was an app so that when someone is assigned to monitor Quiq for the weekend, they can answer messages on the go.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed December 2018
Even Older Demographics Use Messaging
Quiq allows us to seamlessly switch between multiple customers, even those on different messaging platforms (sms, kik, etc). The Quiq environment is ideal for collaboration, so when it makes sense to transfer a customer from one agent to another, the transition is so smooth it is basically unnoticeable.
CONSThe user interface is not as intuitive and nimble as I would have preferred. It takes multiple clicks for me to join a queued conversation.