Telnyx Suite
About Telnyx Suite
Telnyx Suite Pricing
Voice:- Inbound DIDs: $1 per number, $0.0075 per minute, $12.00 per channel per month Inbound toll-free number: $1.00 per toll-free number, $0.015 per toll-free minute Outbound calling: $0.009 per minute SMS:- Long code: $0.0025 per outbound message, Free per inbound message Contact Telnyx for other pricing information.
Starting price:
$1.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Telnyx Suite
1 - 5 of 83 Reviews
William
Verified reviewer
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
From scrappy under dog to industry leader in just a few years
Telnyx handles 100% of our toll free traffic. We would love for them to handle even more of our traffic.
PROSThe Telnyx portal puts everything at your fingertips. Number Routing, Call Forwarding, Endpoint Configuration, Reporting, and even a super easy porting tool. We have everything we need right in the portal. If we have questions or concerns, support is only a call away. And they are great!
CONSThere is very little that I can say that would be considered bad. I think the only thing would be the standard long distance inbound and outbound rates are a little high compared to some of our other carriers.
Vendor Response
Thank you for you review, William. It is great to hear your experience on the Telnyx platform has been a great one throughout the years. We would love to speak more about what we can do from a pricing perspective to win more of your traffic. We will reach out to schedule a discussion. Thanks!
Replied August 2018
Cliff
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Awesome communications choice
Love that it's so flexible, affordable, and fairly easy to use
CONSCouple of gotchas in the initial setup but not a trouble overall
Reason for choosing Telnyx Suite
Twilio does not offer fax services. I'm happy Telnyx not only has fax but also much more.
Reasons for switching to Telnyx Suite
RingCentral support was so hard to get in touch from or get decent help from, and they hit me with $35 of taxes on a $10 bill.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
A Quick Review
It has been functional and the support team is great, even if the reliability of some routes hasn't been.
PROSThe portal is feature rich and once familiar with the interface and the connectivity of features to one another, is easy to navigate. Porting experience has benn great.
CONSToo many service interruptions and call completion issues in Canada, that in some cases are upstream from Telnyx, but still too many.
Vendor Response
Thank you for the feedback. We are continuing to focus on expanding our presence in Canada to ensure we maintain the quality and diversity, resiliency, redundancy we have domestically & in other countries as well. Please keep us in the loop if you experience any other issues as our support team is ready to assist 24 hours a day, 7 days a week, and 365 days a year.
Replied August 2018
Kjartan
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The perfect mix of customer service, functionality, and price
Support was fast. Product is cheap and works as advertised. The feature set is very large and very configurable.
PROS- Pricing is extremely clear and transparent while staying low and significantly reducing overhead over other solutions. - Support is fast and committed to doing a good job. They answer on weekends and are quick to get matters resolved. No AI assistant sits between you and their humans if you don't want it to. - The control interface gives you lots of configurable options and makes it clear what the system is actually doing with your call routing behind the scenes.
CONSThe only con I could identify when reflecting on the setup process was that to dial internationally you must complete additional verification which isn't the case on competitor's platforms. But the verification process was simple and even when rejected their support was fast to evaluate our business case as legitimate and mark the account as verified. I believe this process also reduces robocallers using Telnyx and SMS spam, so I won't complain much.
Reasons for switching to Telnyx Suite
Telnyx has lower pricing and clearer billing for minutes and SIP channels.
Kristen
Telecommunications, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Telnyx some difficulties but recently solid service
When the dos attack happened a couple of years ago we migrated many clients away for Telnyx and those that remained we use another carrier for their outbound traffic.
PROSThe ability to make real time changes in regards to connections and TNs
CONSThe technical support avoids speaking on the phone and we feel like when we sent chats and emails, only pieces of the issue are responded to. Many times my tech team feels like that have to prove to support that the issue on on Telnyx or carrier side.
