All Abacus Private Cloud Reviews
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Michaael
2 - 10 employees
Used less than 12 months
OVERALL RATING:
2
Reviewed May 2021
Worst business decision of my career
Ada
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
A Robust solution for today's mobile office needs
Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”
PROSThe software has a wealth of features that can make tracking cases and billing so much easier.
CONSIt does take a while to learn most of the features but it is worth the time.
Jennifer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fantastic cloud product
I am very pleased with this product.
PROSI was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.
CONSThere were some things that did not transfer from our prior legal software but the important things all transferred.
Reason for choosing Abacus Private Cloud
This checked off all the boxes for all the things that we were looking for.
Reasons for switching to Abacus Private Cloud
Time Matters had many glitches and was not reliable. The system would crash often. Plus, they did not have case management software that we needed.
LAURA
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2020
Promises made, not kept
I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.
PROSThe transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.
CONSAbacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.
Reason for choosing Abacus Private Cloud
Price and promise of ease, use, and speed
Elliott
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Abacus Private Cloud Review
I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.
PROSI like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.
CONSIt is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.
Reason for choosing Abacus Private Cloud
I had been using the Abacus program for many years and liked their approach to a cloud based program. We didn't have to do much in the way of conversion.
Autunm
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2020
Cloudbased for Times Such as These
Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.
CONSIt can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.
Vendor Response
Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team
Replied March 2020
Michael
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2022
Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work
The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help.
PROSIt allows easy remote access through remote desktop
CONSAvoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more.
Reason for choosing Abacus Private Cloud
Because it included the Abacus law software. Now we regret the swtich.
Reasons for switching to Abacus Private Cloud
Thought a cloud based system would be more flexible and they promised the Abacus Law software would replace Timeslips and our Judicial Council forms software, which it did not do.
Frederick
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2020
What Happened?
It used to be a responsive tech provider.
PROSI have used Abacus software for about eight years, and Abacus Private Cloud/Next since it began. Until yesterday, I have received good technical support. I have now called eight times in the last 24 hours, and no one will return my call. I did receive an email from someone - once - who said he had called and left a message, but no call or message was received on my phone. I even used a separate phone on one call, in case they were blocking my number for some reason, but still no call back. I emailed the person who emailed me, and still no response. I cannot have my law practice shut down for a day - or more - just because some sharp MBA manager outsourced their tech support to ... god knows where!
CONSIt is vastly to complicated to use for any law firm smaller than 50 lawyers.
Reason for choosing Abacus Private Cloud
Mistake
Carol
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Cloud based services
Overall, I like the remote access capability far more than services like Logmein or PC Anywhere. The screen quality (size and pixels) is so much better, and so much easier on the eyes. Access to scanner, fax and printer all seem to work well, too.
PROSThe advantage to the system for me is the ability to log into my desktop when at a client's location. It allows me real time access to the tax and accounting software, documents in our client management system, email and my calendar.
CONSWhen the system is down, you are dead in the water. You loose access to everything!! No client phone numbers, email, your calendar, etc, in addition to the various software programs. The frequency of service interruption - I loose connection at least once a day. During the peak periods in tax season, it happened many times a day. It also happened routinely at the same time every evening. Customer service said they would track to figure out why, but it never happened after repeated requests. Customer service has been very responsive lately, but previously, if you called after about 11 AM EST, you never heard back and would need to recall the next day. Once you get a hold of someone, they are very helpful.
Lynne
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Cloud Review from a small business
The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great!
PROSMost important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly!
CONSWe seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company.
Debra
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Lifesaver billing and calendaring program
The billing program pays for itself in less than an hour.
PROSWith the recent pandemic, I had to act fast to get up and running my own firm. Having Abacus Private Cloud in place allowed me to bill on time and accurately.
CONSI had this software and was not using it adequately.
Reason for choosing Abacus Private Cloud
n/z
Vendor Response
Hi Debra! My name is Natalie and I'm on the Marketing Team at Abacus. I wanted to reach out and say thank you for the feedback! It's great to hear that AbacusLaw has been a great resource for you during this crazy time. I wanted to reach out to see if you would be interested in being one of our first customers to film a video review? We'd love to include you in this cool new project! Please let me know if you are interested! Thank you, Natalie
Replied July 2020
Robert
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
IT IS BETTER THAN CLONING A LAWYER
I am a solo attorney with a multi-state practice. APC has allowed me to automate my practice, from client intake to document production. I have used the Abacus products for over 13 years now and am very satisfied.
PROSI have been an Abacus user since 2007 and on the Cloud ever since it was a little puff of smoke. The ability to have all my software managed and updated at one source, on a secure server with almost immediate access to an IT person everyday has turned out to be WAY more cost effective than a piecemeal approach to buying Office 365 here, a case management system and accounting program there, and PDF software at a third place... It not only saves me money, but also tons of time.
CONSWay way back when Abacus went online with the Cloud, there were speed bumps (and I apologize for all the 4-letter words in those early emails), but the past few years, it has been very smooth sailing. I like the convenience of having my office EVERYWHERE that I am.
Reasons for switching to Abacus Private Cloud
good tech support when I used Abacus as a sample/testing it out.
Vendor Response
Hi Robert, Thank you so much for the kind words! We are always so grateful to hear that our solutions are making a difference for firms! If interested, we'd love to feature your customer story. Just let me know and we will set up a brief interview at your convenience!
Replied April 2020
Zachary
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Great Service - but it’s getting pricier
I think it’s a great product. With great functionality. Overall it’s a must have product. There are some areas that could be improved, but I have always felt like Abacus was always self evaluating and continually improving functionality and features. They listen and problem solve whenever you have problems.
PROSThe front and back office functionality is great. The abacus system and matters combined with the accounting piece is huge.
CONSWhen it crashes, it gets frustrating. Sometimes the accounting software boots you out mid billing and that is extremely frustrating. And after hours, it isn’t as easy as it used to be to get assistance, so we find ourselves waiting until normal business hours, which impacts our ability to be in court as we are sometimes dealing with abacus issues instead.
Reason for choosing Abacus Private Cloud
Tightly integrated, good training, and made sense to me.
Vendor Response
Hi Zachary, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team
Replied March 2020
James
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Safe and easy
The main benefit is the safety and security of our data. Knowing it won't be lost no matter what happens to my computer, and knowing there are smart tech people a phone call away to fix whatever goes wrong, is invaluable to me.
PROSWe've been using the Abacus Private Cloud for about a year now and it has been an excellent service. Very easy to use and adaptable to the programs we use. What I like most though is that our client data is safe. We share office space with a firm that does not use Abacus Private Cloud and they recently were the victims of a ransomware attack where all of their data was seized. They elected not to pay the ransom and subsequently lost ALL of their data. While no system can ever be totally secure, I sleep much better at night knowing that our data is as secure as it can be. I purchased a new computer two weeks ago and called the Abacus support to get my new computer onto the cloud network. They had me installed and up and running in about 2 minutes. I really couldn't ask for better service.
CONSI don't have any cons worth mentioning right now. No software is perfect for every application but abacus does everything I need right now.
Mike
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
Still working out problems 4 years later
Technical Support is usually difficult to connect with (1-2 hour wait for a call back). Would like to say they are excellent, but reliable is the best I can say.
PROSAPC is not software, but a cloud server. It has been convenient being able to access our files remotely.
CONSImplementation did not start for 9 months after signing agreement. Implementation was forced to happen by us.
Reason for choosing Abacus Private Cloud
We were already under contract. We do not want to move, but are looking for better support from APC. They have restructured their team and the experience is improving.
Reasons for switching to Abacus Private Cloud
We wanted to switch from Time Matters (CRM) to AbacusLaw (CRM). Required us to be on Abacus Private Cloud (APC).
Vendor Response
Hi Mike, Thank you for your feedback. you mention that there are still problems being worked out. Do you have any specific issues you'd like me to escalate to our support leadership team?
Replied August 2020
Norman
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Abacus Private Cloud and Abacus Law have case management figured out.
Abacus Law gives me the tools I need to carry out my practice efficiently. Calendaring, Accounting, Contacts, Matters, Form Production, and Conflict Management are in use constantly in my office. The software works great with the original default settings. But, it is very flexible in allowing a practitioner to mold the software to fill specific needs. Furthermore, using Abacus Private Cloud means I have a highly skilled tech team constantly monitoring all aspects of the software, the server, encryption, and off-site back-up of my data.
CONSI would like to see the program develop a more robust word processing capability. It's very good as it is. But, I use MS Word extensively and would love to see some of the functionality of Word be available when entering data into Abacus.
Larry
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Private Cloud is secure but expensive
The private cloud with document storage is essential.
CONSWe experience severe latency. Little bugs from time to time with check writing and printing.
Reason for choosing Abacus Private Cloud
We have used Abacus software since 2010.
Deadra
Verified reviewer
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2019
The MOST HORRIBLE CUSTOMER SERVICE
OVERALL IT IS NOT WORTH THE MONEY
PROSI utilized Abacus for my law firm for over 20 years and so 2 and 1/2 years ago I decided to try their private cloud solution. When it work it is great but when it does not work IT IS ABSOLUTELY HORRIBLE AND YOUR ENTIRE OFFICE IS SHUT DOWN
CONSYOU CAN NEVER GET CUSTOMER SERVICE. YOU ARE ON HOLD FOR AT LEAST AN HOUR WHENEVER YOU CALL
Vendor Response
Hello Deadra, Thank you for your feedback. We apologize for your frustrating customer service experience and will make sure your customer success manager reaches out to you soon to escalate any issues to our Support team. All the best, The team at AbacusNext
Replied December 2019
Travis
Accounting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great IT Service for remote accounting firm
I now have a secure form of communication with my clients and one stop place to work and deliver my work to clients as well.
PROSI needed an IT service that provided security and complete resources for my business and they provided an excellent comprehensive package with security.
CONSThe learning curve was the hardest to get used to but I found it very fluid once I got the hang of all the integrations.
Reason for choosing Abacus Private Cloud
I knew better than to do it myself and realized I needed help to get it setup and secured correctly.
Vendor Response
Hi Travis, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team
Replied March 2020
Victoria
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2020
Abacus Private Cloud
Abacus Private Cloud was easy to navigate, and easy to customize to your needs. I preferred it over some other companies legal software. I would recommend it for someone who wants more detailed file keeping.
PROSI liked that we could customize the fields. When working on a file, we could have all important details on the first page of the matter and retrieve the information fast.
CONSSaving documents to the cloud was often time consuming. You would have to save it and pull it into the matter. It also wasn't as advanced as some of the other products I've seen. It did it's job though.
Marcia
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
The only issue I have with Abacus is having renew my password every 90 days.
I love love love the NOTES section. When I do anything at all I put them into notes. Therefore my attorney can actually see what exactly is going on in the case. She does not have to ask about status nor do I have to remember.
PROSI have used other programs throughout the years and feel this program actually connects all issues together. From Outlook to calendaring to matters, etc. it flows easily.
CONSThat is truly one of the only issues I have with the software plus I do not feel getting the correct department on your telephone lines user friendly.
Joanna
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
3
Reviewed November 2018
Dont sign up for Quickbooks through Abacus
We are so unhappy about this situation that it erases anything positive we could say if there was something nice to say.
PROSIt's not about their software, its about Abacus not honoring their contract and responsibilites.
CONSAbacus is paid for our contract monthly, with our credit card that is on file. They failed to pay Intuit/Quickbooks and when I tried to forward the emails from Quickbooks suggesting lack of payment will result in them turning off our access to QB, I got no responses from my sales rep at Abacus. I called, made a case and am now 3 days waiting for them to resolve it. QB says it's simply a payment they need to turn it back on and Abacus isn't paying the fee so we are without our company file now.
Cecilia
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Love the Concept
I have increased productivity by using the cloud. Having all information stored and readily accessible has saved time which in turn makes money. Customer service is typically very good but occasionally I have been dissatisfied at hold times.
PROSI like the idea of having all my information in one place and an immediate backup in case of a catastrophe.
CONSThe connection is to slow. There is a delay in typing a document in my word processing. I have to wait several minutes at times for programs to open. I do not like that there is an expiration of connection throughout the day when idle. I have already exceeded the storage package I purchased, so cost continue to rise.
Colin
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2018
Abacus' Hosted Quickbooks solution is total garbage
Occasionally it has worked as intended.
PROSRight now I can't think of a single one. The Cloud 9 functioned well until the September ransomware attach that took it down. We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point.
CONSWe converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems. We run the risk of losing ten of thousands of dollars in customer relationship due to our selection of this provider.
Vendor Response
Hello Colin, I'm so sorry to hear that you've had trouble using the program. Please reach out to Reviews@abacusnext.com and I'll have your case escalated
Replied April 2018
John
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
We are pleased
Overall, we are pleased and would recommend the software to our colleagues.
PROSWe were a very complicated law practice and Abacus worked diligently with us to get the system to meet our needs and they got it up and running in little time. We love the customer service. They either answer immediately or return our call very promptly.
CONSWe operate in their cloud environment. Occasionally, it moves slower than my fingers type and it plays catch up for a few moments.
Reason for choosing Abacus Private Cloud
Security and ability to convert data from our former IT system.