All Sumo Logic Reviews
1-23 of 23 Reviews
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Matt
201 - 500 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed March 2023
Sumologic is a leader in threat detection
Prasoon
Verified reviewer
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Hassle free integeration with AWS
I have generated multiple Dashboards for real time analytics of cloud watch logs. We were able to carve out business trends and it led us into process improvement.
PROSSumo logic is very flexible and easy to integrate with different cloud providers. But it's specifically easy to work with AWS. I had to create an IAM user and provide the credentials to sumo logic collectors which started pulling in data from S3 buckets immediately. Option to generate variety of Dashboards from real-time streaming data.
CONSI didn't like the tabular interface. you have to scroll all the way to the right to find your tabs. It could be have been made more user friendly.
infant
Verified reviewer
Media Production, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2022
Excellent log analysis tool if you are affordable in pricing.
Application logs pushing to a centralized location & analyzing the logs , troubleshoot using dashboards which solves our application related troubleshooting in a easier way.
PROSFER Creation , dashboards are most impactful for us. Product is not very much esy to use (need some skills). Integration with our business process are not easy , it takes some time..but once we understands about sumologic features it gave us a major relief in application log analysis. One word excellent tool but if we know how to use it.
CONSIt's not user firendly, need some study before working.Especially the costing of frequent/infrequent/contimuous tier. Integration is bit difficult , but our folks worked together to integrate sumologic for pur business needs. The major drawback is it's support , currently there is no support number we need to send mail only & the support team works in pacific timezone which is not suitable for indian time like us. For a support case it takes around 2 weeks to close.
Reason for choosing Sumo Logic
Features.
Reasons for switching to Sumo Logic
Query's are very slow & the user's felt it doesn't have much features.
Anonymous
501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2018
Not intuitive for data retrieval
There are user guides at-hand for doing data searches, following best practices. You can quickly access these guides and find what you're looking for in gathering specific information for the data fed to the system. There are also many awesome options for taking data found in your log dive and putting it together to become more useful information (such as seeing how many times a specific event occurred in a specific time frame, etc).
CONSThe way data is stored and retrieved is not intuitive: key words for items allow for a faster search than specifically picking out the exact value of a parameter you're looking for. For example, you know for the purposes of your search that abc="123"; however, searching for that exact thing will take longer to search for then simply searching for "123" ... which will also find values of "123" for parameters, def, ghi, and jkl if they exist. I only want to find values of "123" for parameter abc. ... yet for some reason, there's no good way to retrieve that information, even though we've fed the data to the system, and it exists. This is more of a problem if you actually need to search your data for specifics on a regular basis; if you're just managing the data and only searching for real time data, it may not be quite as important.
Matt
Health, Wellness and Fitness, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
Sumologic is a leader in threat detection
Overall Sumo Logic helped us get the certification our company required and the support was great compared to competitors. It seems to be lagging in features of comparable tools but can compete on price.
PROSLike how easy the software was to integrate into our current logging stack (GCP, GitHub, auth0). If you do a multi-year deal the price is competitive.
CONSThe query syntax is difficult to work with at times and clunky. The interface and responsiveness could also use some work.
Reason for choosing Sumo Logic
Ease of installation and the cost over a multi-year deal. Having used Sumo Logic at previous companies and having success.
Charbel
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
This sumo helped us fight our way to visibility
Ease of use. I can easily ingest data with alot of SaaS applications supporting sumo out of the box
CONSIt is on the more expensive side. You get good features and great service but it isnt cheap.
Reason for choosing Sumo Logic
Easy of use and CSE product
Reasons for switching to Sumo Logic
Night and Day difference between Elk stack and a SIEM specific SaaS
Abner
Verified reviewer
Management Consulting
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Heavyweight in monitoring
I like the fact that it looks like a mobile app, it is very simple to use, setting up your dashboard is very simple, real-time monitoring is reliable and being able to add a different filter to every running job, gives makes monitoring very simple
CONSthe "live mode" button sometimes you open up the app and you forget to switch it on, it would be better if the app is always on live mode
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed September 2020
A Powerful Tool
Overall this tool fantastic. It's powerful and is approachable by both the experienced and inexperienced. Once you get into the deeper functionality, you can do pretty much whatever needs to be done with this tool. Just make sure you set it up correctly and what the potential billing pitfalls and your business will be better for having this tool.
PROSYou can search in complex or basic queries so it is good for both new and experienced users. Searching is powerful and fast and user data can be shared with the organization. We have developers create complex searches and share them with support teams and users that are not as familiar with the tool.
CONSPricing can get expensive depending on how you use the tool. Also, although queries can be shared, the original author is the only one who can edit them. It would be nice if it was made more collaborative in that regard.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Quick search your logs
Overall experience is very positive
PROSThe search time is pretty good, where it searches in huge dumps of data and return a good result set
CONSCopy JSON feature is a big problem, where you cannot copy a part of result JSON
karan
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
Excellent logging integration with Sumo Logic
We are handling logs of our several applications at the same time and making a map for common occurrences. This is good for analyzing where we need to improve. It has helped in monitoring of our servers and finding the faults fast.
PROSIt is very navigable and offers perfect ui which is very intuitive. You can write any type of query , sumo logic will have answer to that type. We can easily search and export. You can configure it the way you want it to behave and give you the readings in the real time. You can know the properties of a running job from all the jobs on the dashboard which is a great plus from the similar softwares.
CONSSometimes it is very hard to reach customer support , you may have to wait till someone can come to your rescue on an issue.
Doug
Verified reviewer
51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
we are able to look at our ELB logs and make decisions
low price, ease of use. The service does the work for you. Always good to have AWS do the work for you.
CONSAlmost feel this should be free but maybe I need to look at it differently. It could be cheaper than it is.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Flexible and detailed log analysis software for System Administrators
I use Sumo Logic to ingest logs across a fleet of about 125 servers, including Windows and Linux servers. Setup was pretty straightforward. Documentation is detailed and complete. Customer support and tech support are mostly competent and cooperative. I'd definitely recommend this product, especially to smaller startups or businesses that can't or don't want to implement their own logging server infrastructure.
PROSExtremely flexible search and reporting Log ingestion from essentially any source Good support for major operating systems Decent technical support Good communication with customers Continuously improving the software in all areas PCI/DSS qualified
CONSSome very poor UI design decisions Poor account management Performance can be very bad for searches over large data sets or long timeframes Expensive
Joel
Information Technology and Services, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2019
Sumo Logic Review
An ideal solution for scaling up things when it comes to cloud operations and analytics.
PROSSurest mean to effectively run diagnostics on your servers to root out any faults that may be causing unexpected hitches. With so much flexibility, you can get just anything. The search feature works pretty fast giving you reports whenever you need info. It has a rather simplified interface that makes you just think of a mobile app. You can use the dashboard to manage logs of various applications. This lets you see areas where you need to make adjustments for improvement. In addition, you can analyze every log and mine all useful data. It integrates seamlessly with cloud providers and you get the most done with AWS right by your side. Also, if you're stuck at any point, you can reach out to customer care and have your issue addressed in good time.
CONSThe live-mode feature should be made such that when you start the tool, you are automatically switched on because it's easy to forget to switch it on every time you're starting it. It would be such a good thing.
Satbyul
Verified reviewer
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2020
Very Clear Dashboard
We use Sumo Logic to monitor our web-based application. This comprises of a monitoring and alerting tool for engineers and visualising usage spikes for internal display to stakeholders.
PROSThe Sumo Logic dashboard is very clear for engineers, and also has a presentation mode that is ideal for display on a large wall monitor for other stakeholders. API integration for simple counts, creating alerts, and setting thresholds is simple enough and easily achievable by following the online documentation and examples.
CONSThe API integration can be difficult to leverage the more advanced features, such as log monitoring. Drilling down to raw numbers for a given time range is not as easy as I would like.
ramesh
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
SumoLogic is very help to analyse the log as a centralized place
1. The recent changes for custom time option made easy to change the time 2. The Library and manage section is useful to search the recent queries and collectors.
CONS1. Not able to query with single and double quote and it needs lots of time to parse the message to get the expected output.
Jamie
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2018
Powerful tool to help you get the most out of your application logs
Easy to use. Powerful tools for analysing logs and extracting useful information. Variety of different reporting methods and a good quality log exporter.
CONSThere are many competitors with subtle differences so choose carefully.
cauvery
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent software
I am using this regular now and cannot think of using old fashion ssh into server for logs. one tool for all servers
CONSso far no issues. Need some expertise and practice to learn the queries, but not that hard to learn
ArunSanthoshKumar
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2022
Continuous analytics Software does the log reporting better.
It was a great product to do continuous analytics with the large data ingested.
PROSdata insights and the reporting of the application.
CONSdocumentation on API has to be simple and more example-oriented to get started.
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
A great tracker for internal logs
I am able to track using our current date api events that a user did. We were really able to make this our own.
CONSI wish there was a hot list of calls to run or a simple format to search
Nakul
Telecommunications, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Good Way to Visualize Logs
This is a very good value for money log searching tool for startup and small businesses
PROSReally good user interface The speed of the search is decent
CONSThis is not really a 'con' but just a reality - free version only provides you with 500MB per day. So if you are an enterprise, chances are that you will need to get a paid version
Ayush
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2018
Really good Logger with robust features and much recommended for All team sizes.
1. Adding and parsing Elastic Load Balancer's access logs is just easier. 2. Very straight forward and easy maintenance .
CONS1. More features would be really beneficial like Graphical and More of Charts 2. Support for more cloud is a way better way to increase Growth i feel.
Anonymous
10,000+ employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed August 2019
Not many out of the box dashboards
The flexibility to create your own queries and form dashboards on this is great. You just have to play around and understand the data. Can also receive pings based on logic.
CONSNot many out of the box dashboards like other software.
David
Verified reviewer
Computer Software, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Great product for logging
Pretty good overall
PROSEasily query different log sources to identify and monitor issues
CONSDoesn't allow simply copy and paste: requires first to right click, then choose as an option