It is easy to use, the staff is friendly, there are plenty of training resources my team can use if they get stuck. The difference is night and day, considering we came from a world of messy excel sheets and stacks of paper documentation. We could not have achieved our ISO certification without it.

The software isn't the fastest out there, sometimes it takes a few moments on rural sites. They mentioned that they are working to help with this, and I wouldn't trade the speed for the utility the system provides anyway.

Excellent

The ease-of-use and templates straight out of the box. The customer support from [sensitive content hidden] and the team are phenomenal. I don't think i've interacted with a company that provides online services at all where they have reached out to make sure everything is going well and to prompt whether we needed any assistance. It was refreshing! It's a super easy to use platform, we got going in minutes.

Some of the word docs (like all word doccs) can have clunky table formatting but that's a document for you!

Customer service staff have been useful

- Keeps things simple - Easy for staff to use

- Personally I find it confusing but my business partner figured it out

Great, have even recommended the tool to people

The set up of the QA, Environmental & Safety is presented well and easy to show to clients. Everything is quick and easy to use - even to populate. The safety aspect of the tool is great (risk register). The presentation of everything is great and it helps my client know I've spent my time writing up everything

Not really anything to note, other than a personal preference of how I want my SWMS Document formated

For our business the HSEQ Dashboard and Policies Manager are the 2 main tools that we use, from a compliance perspective. Also the business planning tools, as our clients in Aged Care and NDIS require business plans for applications and ongoing accreditation. We also use the business planning tools for clients who are applying for grants and tenders. The knowledge bank in MAUS is second to none - although sometimes when time is short is easier to just pick up the phone and speak with the support team.

The content is in my opinion a little one dimensional in terms of sector focus. For example the ISO manuals would benefit from having a service focused version.