Friendly customer service. They are always very professional and an ease to work with.

Its a breeze inputting members, tracking their attendance sending emails as well as invoices and reminders. The prospect section as well as assecabilty to attendance input could use better structure

The prospect list could be more easily assesiable vs having to re enter that section after you make on each prospect. It would also be nice to not have to exit out and input usernames and passwords to input attendance only to have to wxit back out to input username and password in order to access kicksite for anything else such as payment input,nptospects ect

ASF has made it so much easier for us at Total Balance to keep track of all our members membership agreements, their previous and future payments, their attendance and so much more! It is so simple and straightforward to use which I love.

What I like the most about ASF payment solutions is how user friendly it is. It is very easy to learn how to use. Everything is organized and set up perfectly for easy usage.

What I like least about ASF payment solutions is how it is sometimes hard to get access to do different things. For example, I will be granted access to change something in a members account, but then it still won't let me do it. I also dislike that we can't add more than one discount onto a members agreement. Sometimes I need to use the ACH discount code and a 20% off dues adjust but you can't do both.

It is very difficult to solve any problems with ASF because they don't return calls. Again, the software has gone down hill. I am now shopping for a new software. I cannot continue to lose money with this company. They are getting their payment at the end of the month regardless of the way they treat you.

I joined ASF in 2016. I loved that you had your own account specialist. The specialist who was assigned to my account was very personable. She took the time to learn my fitness studio and was able to assist with any of my issues or concerns.

ASF has went extremely down hill during and after Covid. I feel that I am so far vested that it is a hassle to change software. I strongly advise if you are looking for a company to run your gym, avoid ASF at all cost. I believe they hired a whole new staff that desperately need extensive training. I often feel like Im teaching them about the software. The staff is very rude and lack knowledge. I called several times to set up training on a new feature that was offered. I have yet to receive a call back. As a matter of fact, don't waste your time calling. They never return calls. They have screwed up my membership packages so many times but never cease to take my monthly payment. I can go on and on. This company has gone from a 10 to a 2!

It has a decent software that could be better. The biggest thing has been the decline in the quality of customer service. Years ago the team was really good. Over the past 2 years, the reps are clueless and I dread calling because they never know how to help me and almost always end up wasting my time and have to wait for a call from someone who understands my issue.

I like the analytics tab. It needs more options for reports

No online waivers, prospect management and automations, no ability to text customers

We have been with ASF billing services for about 20 yrs. We have tried other billing services but they just seemed to be lacking on the billing side and did not provide enough information on each member for our accounting purposes.

It is easy to navigate the Contract entry page or for a nominal fee you can just fax your Contracts in and they will do the data entry for you. Any changes after the fact can be done yourself or by customer service.

The speed of response to issues has slowed dramatically since Covid. We used to have a chat feature that was very fast and correcting issues in the system and making changes. No that they have a ticking system it takes 1-3 days to get a response in email and then at least 24 hours before you get a reply if there are other issues needed. Some issues need speed to correct and it helps our clients feel that we care about them by taking care of their issues as soon as possible.