About PULSE

PULSE is a cloud-based club management solution suitable for gyms, fitness centers and spas of all sizes. Key features including scheduling, reporting, customer relationship management (CRM) tools, point of sale (POS), lead management, employee management and more.

Other features include commissioning, corporate wellness and invoicing, automated email and text communications and payment processing. The platform is mobile-friendly, so users can view information and schedule appointments from desktop or mobile devices. Users can schedule one-time or recurring appointments, as well as manage leads, customer appointments, waitlists and employee schedules.

The POS module provides inventory management, tracking and multiple payment methods. Reports can be p...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

13 Reviews of PULSE

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(3)

3

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

July 2020

Melissa from Gold's Gym Houston

Company Size: 201-500 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Paramount Acceptance

The PULSE scheduler helps us find coverage for clients when our employees are sick or unavailable. It is very easy to navigate. You could teach yourself how to use it.

Pros

The processes are easy. The reports are very infomative! Our rep. [SENSITIVE CONTENT HIDDEN] is amazing!

Cons

Any features that we request are always implemented quickly.

Reasons for Choosing PULSE

We have both.

July 2020

Tracy from The Parks Health and Fitness

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Pulse

We love it, we really do. There are many choices of companies who service the health club industry but, we felt the Pulse system did more than the others. We especially liked the personal training side of this program. We now can offer more choices of training to our member which has been nice.

Pros

I love how I have literally everything I need all on the same platform. The PT scheduler is amazing as well as the leads tool. Also the ease of being able to edit a members info when needed. The Leads tool allows me to enter a new lead, a point the lead, sign the lead up and schedule a PT demo with ease and no confusion.

Cons

I didn’t love the layout of the pages that held the prospects info on the screen. This has since been upgraded and is much better.

Reasons for Choosing PULSE

We just felt it was the right place for us. Our staff liked its functionality the best and when we were told we would have a dedicated rep to work with it made our decision easier.

Response from Paramount Acceptance

Replied September 2020

Thank you!

August 2020

Jennifer from Riviera Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

August 2020

Pulse System has potential but needs alot of improvement

Pros

I like that I can see who is here at the club, the fact it shows who has expired or past due, and the way is shows you that a member has the same key fob on 2 accounts when they click in

Cons

I do not like the whole setting/booking appts with leads. I feel like I am constantly repeating my work and web sales has never worked properly for me when trying to activate a member

Response from Paramount Acceptance

Replied September 2020

Thank you Jennifer for your response. We appreciate the honest feedback. We will be sure to consider your comments with development moving forward.

July 2020

Jay from 901 Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

901 Fitness Pulse

Helps streamline my day and very useful training tool for employees.

Pros

The process is very user friendly, and integration of system super easy

Cons

Have not had any thing negative about software

Reasons for Choosing PULSE

Software

July 2020

julian pecorino from The Zoo health club

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

The Zoo Health Club NE

We hold each health club to goals each month, and with Pulse we can track referrals, appointments, text messages and phone calls. With that information we can predict how a club will perform or should perform that month. We can also see weaknesses that can cause performance to falter

Pros

The leads tool make it very easy to just the performance of each of our health clubs. Metrics is also very helpfull with seeing trends year over year and month over month.

Cons

I have been overall very happy with the Pulse system

Response from Paramount Acceptance

Replied September 2020

Thank you so much!