Ugenie

RATING:

5.0

(7)
Overview

About Ugenie

Ugenie is a software suite made up of a web portal and a downloadable app. A community collaborating tool and professional membership hub, it enables users to share information and resources with their following in an organized way, offering tips, recommendations, goods, and time without the need to use social media platforms. Membership businesses use it to maintain and grow their communities much like a Facebook group, but with added membership management features and a customized central communications hub. Instead of worrying about algorithms and advertisement, users focus on bringing the community closer to their content by customizing their Uhub. Ugenie also comes with onboarding support in the form of strategy sessions, and with ongoing assistance for technical ...

Ugenie Pricing

Plans from Ugenie start at £35pm and a two-month discount is offered on all plans when payment is made annually. The UHub plan costs £35pm and offers all the core platform features via a branded Web Portal for upto 500 members. For £65pm the UHub+ plan adds mobile app accessibility (iOS & Android), whilst the UApp plan which starts from £3,000 upfront plus £250pm thereafter allows an organisation to have their own white-labeled mobile app versions to download from the app stores.

Starting price: 

£35.00 per month

Free trial: 

Available

Free version: 

Not Available

Ugenie news feed
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Ugenie Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Ugenie

7 Reviews

User Profile

Bhavna Pandya-Barratt

Verified reviewer

E-Learning, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Brilliant community building app

Great customer service, fantastic, passionate team of developers who are constantly developing new features to benefit the customers. Would highly recommend.

PROS

We use Ugenie as our members portal and find it really easy to use, upload all the files and videos too and the members directory is really helpful to have too. It's easily integrated into your business.

CONS

None at present, I feel that the team at Ugenie are always developing and bringing in new features which in turn means that there's very little to not like about the software.

Reason for choosing Ugenie

We wanted to support a business that was passionate and taking off the ground, we believed in the team and the app they were growing and wanted to be part of it's growth. There is something exciting about working with a team that is on the same journey as you, and with Ugenie we knew that we would be in good hands, plus the customer service has been brilliant.

Marion

Professional Training & Coaching, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Flexible and intuitive platform hosting programme materials and enhancing engagement.

We are really enjoying the benefits our own community brings. Ugenie has simplified and reduced the work in running training programmes and making the content available for our course participants - they only need to go to one place. We no longer have to send mailings to them or remind them of key dates - it is all there in Ugenie for them. Their learning and development experience has also been greatly enhanced by the collaboration and connection they build between themselves enabled by Ugenie.

PROS

Ugenie provides us with an intuitive platform that enables us to provide our course participants with an experience tailored for them and away from the noise of other social media sites. We are able to curate great material and know that our Tribe can find what they need and not lose themselves or be distracted in the process of doing so. We also love that they can easily connect and communicate with one another and provide mutual support. We also love the high level of technical support and development and the number of new features being released on a regular basis.

CONS

What did I least like....very difficult to answer. Whenever I have encountered any issues then they have been fixed straight away. If I encounter any features that appear missing then I discover they are on the development list with a planned release date in the near future.

Reason for choosing Ugenie

It was simple and easy to configure for our needs and the team at Ugenie offer loads of support. Also, Ugenie as a company seem to care about all their customers and we felt that we could be heard and seen unlike some of the software giants out there.

Wai Foong

Information Technology and Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

SLP 2020/21 Cohort Management

Really nice way to streamline community building and have everything you need in one place!

PROS

Easy to use and understand. Calendar feature was very helpful as well as being able to upload class materials and have everything in one place (especially for a course like this where you are trying to manage multiple people, classes, materials and logistics usually across multiple platforms like Google Docs, Calendar and Whatsapp!).

CONS

To be honest, I think this was the perfect tool to organise the cohort, it was just a matter of adoption and getting people used to logging into the app to access the materials. I think when you give people an alternative option (eg. Whatsapp) or something they are familiar with (which we did unfortunately!), then they will take the more familiar route...

Reasons for switching to Ugenie

See above

Lisa

Events Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Really great app to manage your membership

They are incredible to work with. So efficient and responsive and are aiming to provide you with what you need and are always evolving the business.

PROS

How easy it is to use and very fast. If you upload anything it is so fast.

CONS

I couldn't take payments or input into my website

Andy

Environmental Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Innovative Private Network Software

Ugenie let's us share meaningful, relevant and curated content with all our employees. It means that staff can check in to the App whenever they have free time. It is radically reducing the emails that we have to send out so our staff can concentrate on business/client-related emails (and not face extra emails with work-related training content etc).

PROS

Ugenie is super easy to set-up, deploy and then operate as a private social media network.

CONS

There is nothing to not like about Ugenie.

Ayşenur

Banking, 5,001-10,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Ugenie is useful for any kind of membership management

PROS

With Ugenie we can organize the different kind of memberships to our services within a huge number of customer base.

CONS

Ugenie should have more flexible, pay asyou go based subscription plans in their pricing.

Graham

Media Production, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Headache saved

PROS

Brilliant app, such a lifesaver. I was worried about the process being the founder of a business and not technical. I didn't need to worry. The whole process was so easy and the aftercare is second to none.

CONS

I don't dislike anything. It's honestly brilliant.

Reason for choosing Ugenie

Better service, great team.

7 Reviews