All Embrace ERP Reviews
1-13 of 13 Reviews
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Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Embrace
Ease of use, integration of modules, user friendly.
CONSCustomisation of modules can be expensive
Reasons for switching to Embrace ERP
Embrace was the only product at the time that was able to handle our part number requirements.
Vendor Response
Thank you so much for your review. We really appreciate you taking the time to share your feedback.
Replied December 2022
Louise
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Local is Lekker
Being one of the earlier Embrace Customers, we as an Organisation have grown alongside Embrace over the past 32 years. Being a local product is definitely a bonus in terms of support and market understanding.
PROSFully integrated system offering real time information to users. Support for package is excellent. Software upgrades are becoming almost seamless even if client has customisations.
CONSMajority of standard reports have to be customised to user requirements. Reports which are generated by programs should all offer the .csv option of printing. It may however be due to the Version of Embrace we are using so this may not necessarily be a con for other Companies.Certain Enquiry programs are cumbersome.An integrated BI reporting tool would be very useful.
Reason for choosing Embrace ERP
Embrace offered a real time on line fully integrated ERP System
Vendor Response
Thank you so much for your great review Lousie. We appreciate and value your feedback. It's been a pleasure working with you and your team over the years. You are quite right. The reporting issues you mentioned have been addressed in the latest version of Embrace. There is a new CSV output format which is easier to use and provides a lot more information. This makes getting data out of Embrace really easy and with minimal, if any, customisations. That, along with the new Restful API suite gives many more options and tools for extracting your data. Once again, many thanks for taking the time to leave this review.
Replied November 2022
Varund
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Embrace ERP
Excellent experience with the integration team.
PROSEase of use with the new version. Ability to integrated with our warehouse system. The user friendly interface available with the upgraded version15.
CONSNone that I can think of at this moment.
Reason for choosing Embrace ERP
Locally developed software with excellent aftersales service.
Rika
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Embrace Experience
Very Good
PROSVery easy to use and understand the software. Support is excellent.
CONSCannot get financial reports in correct format. Need huge customization in order to do so.
Reasons for switching to Embrace ERP
Board decision
Vendor Response
Thank you so much for taking the time to leave a review Rika. We appreciate your positive feedback about our solution and support. You'll be delighted to know that with the latest version of Embrace you will be able to get your financial reports in the format you want and with minimal, if any, customisations. Once again, thank for taking the time to leave this review
Replied November 2022
Martin
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Very Adaptable System
The ease of reporting and functionality of each of the modules makes it easy for business to operate and manage process effectively.
PROSVery easy to use and found that some of the customisations requested over the years are now part of the standard package functionality. The complete redesign of package around connectivity, menu and screen changes and improvements to modules, including introducing new modules to the product offering.
CONSNo real cons at the moment as the current V15 has addressed many of the issues like connectivity, data extraction and integration.
Vendor Response
Hi Martin. Wow! You've made our day! Thank you so much for this great review. It's feedback like this that makes our work meaningful. It's our mission and our passion to help South African businesses operate efficiently and thrive. We're really excited about Embrace Version 15 and believe it ticks ALL the boxes. Thanks again for taking the time to provide your feedback. We really do appreciate this.
Replied October 2022
Zarina
Industrial Automation, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Embrace is the best ERP system to date!
Overall the flow of the software is very easy to follow.
PROSEmbrace is user friendly; the accuracy of the data is of utmost importance in our line of business & this system is able to give you that with no doubts at all.Improved efficiencies. Overall the flow of the software is very easy to follow. It may sound silly but I found that having a manual is something which we take for granted but embrace manual was easily accessible
CONSi have not encountered anything that i dont like
Reasons for switching to Embrace ERP
the company wanted a more reliable & advanced ERP that could work for the Business
Vendor Response
Thank you so much for this great review Zarina. You have made our day! We are thrilled to hear how Embrace has improved overall efficiency throughout the business and that because you trust the data you are able to make critical business decisions confidently. Thanks again for taking the time to share your positive feedback. We really do appreciate this.
Replied January 2023
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
ACS-Embrace ERP
Very good operational package, caters for most companies requirements.
PROSModules integrate seamlessly with each other, ease of use, user friendly. Data available immediately.
CONSAlthough standard reporting is good, getting data onto different platforms is a bit tedious.
Reason for choosing Embrace ERP
Pricing, ease of use, setup
Vendor Response
Thank you so much for your review. We really appreciate you taking the time to share your feedback.
Replied October 2022
Andrew
Paper & Forest Products, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Reliable System
The business has run seamlessly on Embrace for over 30 years without any majors issues, with a good working relationship with ACS (the software house).
PROSAll modules are fully integrated into the Finance/General Ledger (GL) Module, with reliable balancing between sub-systems and the GL. It is very strong on the transactional side with users easily trained to do their tasks. It is customisable to tweak to suit your own requirements.
CONSThe menus are a little cumbersome to navigate around.
Vendor Response
Thank you so much for such a great review Andrew. We really appreciate you taking the time to share your feedback. You'll love our latest version of Embrace ERP, especially the desktop and menus which have been completely redesigned with a focus on ease of navigation and user experience. It's been a pleasure working with you and your team over the years and meeting your growing and changing business requirements.
Replied October 2022
Mark
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Flexible software
It is an extremely stable platform that you can adapt to your business workflow. Support is excellent and all support agents are highly qualified and capable to assist.
PROSWe required software that is highly customizable and Embrace delivered this. We are using the software now for 20 years and there has never been a project or customization that was too complicated for ACS. It provides all the components for any size business to operate and analyze their business.
CONSNo cons to using the software. Their road map to future development is sound.
Vendor Response
Thank you so much for your review Mark. Your positive feedback means a lot to us. As a team, we pride ourselves on delivering service beyond excellence and building lasting win-win partnerships with our clients. Thank you for your valued support as we continue to meet your company's current and future business needs.
Replied October 2022
Yolande
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Top erp solutions for the motor industry
Embrace made my life a lot and easier and overall, and has boosted overall productivity
PROSThe system is user friendly and provide full visibility throughout the company
CONSThere aren't any cons and all Intergrations was complete with ease
Reasons for switching to Embrace ERP
Because we were using multiple systems and could not trust the information
Vendor Response
Thank you so much for your review Yolande. We're delighted to hear that Embrace has made your day easier, more efficient and productive. We really appreciate you taking the time to write this. The team will be thrilled to read your positive feedback. Thanks again.
Replied October 2022
Shantelle
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
How great is Embrace!
The fact that the system is so easy to use as well as the fact that it is easily customizable.The team supporting the product is first class.
CONSIntegrations between other systems could be improved.
Vendor Response
Thank you so much for your great review Shantelle. The team will be delighted to read your comments. You'll be pleased to know that our latest version of Embrace includes a robust OpenAPI suite which allows third party systems to be deployed and integrated with ease. Once again, many thanks for taking the time to write and submit a review. We really do appreciate this.
Replied October 2022
Mervin
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Embrace - Good value for Money
Good experiences Good support Too many customisations to enhance the system, these should have come in as standard
PROSEasy to use, easy to run reports and obtain information
CONSToo many customisations were required to reach our requirements
Vendor Response
Thank you so much for your review Mervin. We appreciate and value your feedback. We're delighted that you are benefitting from the ease of use, easy access to reliable information and of course, our great support. It's been a pleasure working with you and your team and we look forward to a continued win-win partnership.
Replied October 2022
Grant
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Embrace Review
Easy to use with lots of reporting options
CONSMobile app to check inventory and do quotes will be ideal
Vendor Response
Hi Grant. Thank you for your review. We value and appreciate your feedback. We look forward to scheduling a presentation on Embrace 15 and believe you'll be really excited about the mobile functionality and the many other enhancements. Once again, many thanks.
Replied October 2022