ToolWatch was chosen to help our construction company manage our tool and equipment inventory at multiple warehouse and job site locations. In 2.5 years our database has grown to 3,350+ model records comprised of 42,700+ active items. Our employees use ToolWatch to accurately manage assignments of assets allowing us to generate the necessary accounting recovery to recoup the operating expenses from projects and minimize end of project losses. Having access to the Reporting Cloud allows us to develop customized reporting and business intelligence that Project Management and Leadership have grown to rely on. ToolWatch's API allows us a channel for bi-directional communication of data generated in ToolWatch to our existing ERP. Most support related issues are resolved same day unless escalation to development is required. In the past year ToolWatch has made great progress in developing a mobile platform (iOS/Android) that is very polished and shows great promise. We are excited to put it to use in the field to expedite our requisition process. The ToolWatch staff, from Support, Sales, and Development, have been a pleasure to work with and we look forward to our continued partnership.

Turnkey Solution, minimal development for custom reporting and API integration. The mobile apps on iPhone/Android work really well. The ToolWatch development team works on a evolving road map which brings continuous improvements to our investment.

The Enterprise desktop client can be sluggish at times. We are optimistically waiting for planned updates to the application that should resolve this.

Overall, I'm glad we have it

It will do nearly anything you want it to

my major gripe is that transfers of tools via the app is not as smooth, simple or intuitive as i feel like it could and should be. also, the fact that is run as a data base makes it powerful, but it also allows too much variation in input of data - a more regimented input system would go a long ways to keeping the data base standardized across users who input tool data.

The only reason I still have this program, is because I don't have the time to convert all the information to a new one.

Um, nothing. I wouldn't wish it on my worst enemy.

Can’t type notes in a retired tool Won’t allow an inspection recurring every two, three years “Certification” recurrence not working in program Tools won’t delete, unless deleted multiple times, reboot a couple times. Service event will not delete. Work order GUI messed up. Workaround: generate w/o from tool. Sort of. “Lists” purchasing / receiving menu messed up. Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message. Multiple crashes. Worst one when I had a large transfer almost complete. Locked up computer. “Fatal error” message sent to toolwatch. Editing tasks in service tab tool model, locked up. Editing condition of a quantity tool, asked if I wanted to edit all tools in this category, “yes” said it would reset quantity to zero? It didn’t reset the quantity, and didn’t update the status. Can’t modify a transfer or work order once processed. Transfer history report doesn’t reflect what is currently transferred to employee* When adding cost to a tool, must put price under “replacement value”- “retail” doesn’t register as a value (2) major crashes, toolwatch shut down both times during transfers ETC

The implementation of the program was alot of work but we were able to tailor the program to fit our needs.

Learning the process of movements within Tool Watch

The ToolWatch interface is user-friendly. There is a lot of training material that has helped me quickly learn the back office and warehouse inventory management practices. The support from ToolWatch's team is unmatched from other programs we've tested.

The only aspect I've struggled with so far is the billing browser and understanding the dates involved.

Happy with total outcome of product for our needs

Ease finding and locating items per job site.

At times system freezes and take a while to come back on line for tracking or adding items.

Tracking tools is easy along with creating new tools and adding them into the system. The new cloud version will take twice as long and add hours to my workload.

Tool inventory management is quite easy with Tool Watch.

The new cloud system is much slower and there should be an option to keep the original version.

ToolWatch has organized our company in ways we couldn't imagine. After adopting the software to track the locations of assets, we now utilize the software for tracking purchases, service and repairs on equipment, job costs, and much more.

The best part about the software is that there are many different facets that can be utilized. You can always find a different piece of the software that you might be able to utilize in your company.

You are sometimes forced to change your company processes to adapt to the software rather than easily adapting the software to fit the company processes.

All the features in the system like locations of tools and being able to send out reports

It seems the cost is high compared to others systems

I like how easy it is to keep track of tools across multiple jobs, warehouses, and corporate divisions. The customer support is receptive and responsive.

Features can be poorly tested and the UI could use a lot of work.

Although the support is somewhat helpful, support can only do what they can do as their hands are tied. It is the developers behind the curtain who need to think outside their box!

There is definite potential with this software; however after my 2 years with my company and using TW (employer usage 10+yrs) and making user friendly recommendations, there have been no changes incorporated.

Real time not really real time! TW needs to get some app and software testing done by real users who will let them know where changes/updates need to be made. (if not already submitted as a ticket to TW support). With the new app loaded and tested by field guy, he says "it is so complicated now, why did they ever change it?" I personally have made so many suggestions and not only have they been obviously ignored, they removed the "remember me" feature for logging in! Seriously?! Why would the developers removed such a helpful user friendly feature... goes to show there are not actual users testing for recommendations! no-brainer. TAKE THE RECOMMENDATIONS AND SUGGESTIONS FROM THE USERS AND THIS SOFTWARE COULD ACTUALLY BE HELPFUL INSTEAD OF BEING HEADACHE. Unfortunately, I do not foresee my employer changing to a different software application anytime soon although I will be researching alternatives!!!

ToolWatch is a super easy product to use, very user friendly.I have also taken many on-line training sessions and thoroughly enjoyed and found them useful.The customer service is superb.

The least "user-friendly" part of ToolWatch would probably be importing a new rate sheet however customer service is more the eager to help you through the process.

The original sales person who sold us on the program added sections that we had no idea what they were for, but we were charged for. The CFO would not refund our cost for the software add-ons. Training was promised (and paid for) and support, but it never panned out and we were left out in the dark to figure things out on our own. The sales person who we dealt with said that the software could do certain functions that we later found out to be not true. Syncing our very pricey mobile device was a total headache. (it sits on my desk as a reminder of what we invested and lost doing business with this company.) When we decided to part ways and not renew our subscription (very expensive by the way) we wanted all our data that we had spent months entering to populate the database... We were originally told that if needed they could export and make it seamless. We received a hundred pages of scripted text and left to figure out a way of retrieving the data for us to import into a different asset tracking program.. THAT was a total headache. If you partner yourself with this company, you are very angry at your money and your trying to get away from it as fast as possible!

Good presentation and visually looked great.

spotty support, UN-fulfilled promises, syncing issues with mobile devices, cloud based headache, spent money and all I have left to show for it is a box of barcode stickers and scanning equipment that is useless to our company for anything else. I could be here for days... Let's just say, anything you think this program can do for your company with probably be difficult if not next to aggravating to accomplish.

I have been a Toolwatch user for about 30 years and I have had the experience to work with a highly refined tool tracking software. The current version of Toolwatch Enterprise is very easy to setup ant train others on the ease of use. The main feature that I like with Toolwatch is the asset tracking and locations reports. It has made my job of managing a large network of tools, furniture and equipment very easy. At any given time I can run a report for all of our equipment and their locations and generate an accurate equipment billing.

The only thing that I have disliked about Toolwatch is the lost data over the years of updating the software and migrating data. I have lost a lot of purchase dates and purchase cost of items that were entered into the system. It is not a huge deal but when i look up an item and want to see what the cost was or when it was purchased and the fields are blank it is disappointing. This is my only con.

custom fields are easy to use - mobile function is great on the Iphone

more functions in the mobile application like further filter search reports and secondary - tertiary filters to drill down like the desktop version

It forces you to be very organized on what you track and how. Rollup reports are very nice. Mobility has really increased our efficiency in getting things checked in and out.

Would like to see automated email reporting I need people to know (and own) ho many tools their departments have at any given time. Customized reporting should be available as well. Would really appreciate a "remember me" button upon login.

ToolWatch was great at first. It was simple and user-friendly. They started adding more and more features and charging more and more money for them whether you used them or not. Our price with them tripled in a year due to them changing the cost structure.

I like the report feature of ToolWatch. Any info I need to know can be accessed very quickly and is shown in an organized, neat report.

I don't like that ToolWatch has added lots of features and charges us for them. We really only need a program that checks tools in and out and provides reports, as we have other programs for the rest. It would be better if the added features were optional.

We have a problem with keeping track of certain tools. ToolWatch has helped with this.

My favorite thing about ToolWatch is the app and the convenience of using it in the field,

I do not like the different tabs. I would like if there was an ADMIN tab that could do things in Back Office, Warehouse, and Field.

Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great.

[sensitive content hidden] has been an a wonderful asset over the years. I believe that the organization has been growing and providing support in a great manner.

The growth over 12 years has been substantial. Over time, the transfer to the cloud, the ability to use the mobile app and the training provided has been significant.

The billing data export tool. It is antiquated and needs to be updated so that cost centers can be multi-selected without having to individually click on each one.

One of the better decisions our company made many years ago was to transition to ToolWatch. We have been far better off in our Shop/Warehouse operation because of having this software tool.

Being on the finance side of the equation, I love the ability to assign costs to tools, equipment, materials and consumables and then job cost them to our projects. Next, is the general ability to track tools from inventory sites to job sites

Over the years we have had a few minor issues with components in the Service Area and Transfers in regards to Units of Measure that took some time to "correct", but overall there is no "least"! One "negative" has been the change in billing in association with the Cloud, as costs have crept upwards.

I have recommended Tool Watch to a few others . Works well for our needs .

I was not involved in the integration , but was told it flowed with ease Did not have the use of a scammer before Tool Watch . Made tool tracking much easier

The only issue I have is the software locks up causing the process to slow while waiting for it to clear

Overall, I liked the experience of the Toolwatch program.

It is very easy to use and train new employees on the application

It does not provide email alerts to the main user on tool/asset requests and completion of count tickets

Tool Watch has been very helpful in finding tools, and getting tools repaired under warranty.

Ease of use. The system is very easy to use for first timers. Tool lookup is great to use when looking for tools in our inventory, if barcode is missing you can lookup with description or serial number.

Report feature. I would like the report feature to be more customizable, with the ability to save previously run reports.

The overall experience with ToolWatch has been positive for both our warehouse staff and the field personnel. They are getting more comfortable with the system and this has improved our ability to react to their needs. It has saved us processing time while improving our accountability.

The overall experience with implementing ToolWatch is straightforward and relatively simple. The support staff did a great job of working with us to ensure our data was set up in the proper format and this made the change easy.

While some of the reporting functions could use a little improvement, they are very open to working on change requests for different feature upgrades.