All isoTracker Document Management Reviews
1-15 of 15 Reviews
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Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Isotracker review
File sharing and storing are the best features in isotracker
CONSIt’s not that easy to use. A bit complex I would say
Purnendu
Cosmetics, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
We selected ISO Tracker as we felt we got value for money for the number of users we planned to have
We were able to have a web based software that could be applied to multi-sites. We uploaded our procedures, SOPs and forms into ISO Tracker and are able to manage the documentation as required by ISO. Software has revision history that helps as well.
PROSThe software allows read/write and read users which makes it easy to control who can write into the system. Good approval process as well as accessibility that is web based (so can login from anywhere). Do not have to worry about database backup and support is great. Also, you can use this software for multi-sites.
CONSThe software is limited in that the number of users are pre-determined for us. Adding additional users lead to some additional cost. This is not software limitation, however.
Nola
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Does the job. Easy to use. Glitches seem to be quite a regular occurrence but value for money
Version control which was a necessity for audit compliance. Stopped others from making multiple copies of documents and using old versions. Stricter control
PROSDashboard, permissions and the overall look. Good version control, able to write comments, provides protection from others changing and saving documents that have not gone through the approval process. Very good customer service response times when issues occur
CONSDefinitely do not like the bold print with Document name, number and version on the top of each document. It really takes away from the presentation of the document. Looks awful. Would like this moved to the bottom of a document and shaded. Only to apply to the first page.
Vendor Response
We discovered 2 years ago a slowness issue from our Australian customers. The feedback was initially difficult to investigate as internet is not always good in Australia but once it was identified as a server latency issue from our European servers we set-up a server structure in Australia and there have so far been no further issues. The matter with the header in the PDF documents was raised by the customer at the time of our last major upgrade. We also explained that the further requested changes would be made at the next upgrade unless the customer would pay for the extra work to have it implemented ahead of the upgrade. In fact another customer has paid for the changes and ATC Work Smart has had that code change implemented on their account.
Replied July 2017
Nicola
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Iso Tracker Document Control
Before we utilised the ISO Tracker system fully it was difficult to manage documentation. We regularly found ourselves scrapping around after discovering certain elements of our Safety Management System were overdue review. After the initial effort in implementing our full document package onto the ISO tracker it has become a much better organised and effective process.
PROSI find ISO Tracker simple and easy to use but also very effective in maintaining an accurate Safety Management System. It allows me to keep up to date with all required document reviews with ease and has become an invaluable tool in my day to day duties.
CONSI can not think of anything negative about this ISO Tracker software.
Koen
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Helped us getting grip on documents
isoTracker Document Control helps us getting grip on all documents related to a Medical Device manufacturer, meeting the designated regulations (i.e. keeping and updating the Technical Files) and meeting the ISO 13485 requirements of document control.
PROSThe logging of all changes to a document; Being able to view/download all earlier versions;
CONSThe interface could be more user-friendly; The design looks dated, could use a more modern look and feel;
Stan
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Software has worked as advertised. Service when problems arise is exceptional.
Automated drawing control. Acts electronically the same way an old-fashioned paper drawing office does. Allowed us to demonstrate strict document control to outside agencies auditing us on a regular basis.
PROSArchive feature. Email notifications. Cloud storage. Folder-based file organization structure. Software is fast.
CONSOccasional (infrequent) glitches. British language convention (only in a few spots). Not really anything else I can think of!
Johanna
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
ISO Tracker takes the pain out of managing controlled documents
Audits - the scheduling and delegation of audits. The approval workflow for controlled documents and automated reminders for both documents and audits. The service and support from Lennoxhill is exceptional.
CONSThe interface looks a little dated, but I wouldn't change anything on the functionality as it does the job.
Kerry
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Takes some time to set up properly, but well worth the time spent. Support is timely and useful.
Web-based software allows remote employees to be included in our document management system.
PROSIt manages document control, provides history, and captures input from users. The reporting feature is also helpful for tracking status.
CONSSome of the features of this program (such as the change approval process) do not fit our operations.
Andrew
Chemicals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
ISO Tracker
It is easy to use and intuitive. Good way to manage controlled documents.
CONSa couple of the extras would be useful to have in the basic package e.g. review function
Vendor Response
Hi Andy There is a review function already built in. I will call you to set-up a training session to show you how it works. Kind regards Christopher
Replied October 2019
Camilla
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Excellent simple document management system
We use isoTracker for managing our documents; as an ISO 13485 accredited company, document control is an important aspect of our daily work. isoTracker has been a brilliant addition to our business, improving our document control hugely!
PROSIsoTracker is really straightforward to use.
CONSThere is limited scope for configuring the software - but we didn't expect we would be able to, so it's not a problem.
Reason for choosing isoTracker Document Management
Value for money, not overly complex.
Bradley
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
IsoTracker has been easy to use and customer service is quick and efficient.
IsoTracker is easy to use with our Quality Management System. Controlled documents are easy to revise and retrieve for employee use.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
isoTracker Document Management: Una Solución Eficiente para la Gestión de Documentos
El software ayuda a los usuarios a organizar, administrar y compartir documentos de forma segura, todo en un solo lugar. El software también puede ayudar a los usuarios a controlar los cambios en los documentos, asegurar la trazabilidad y a automatizar algunos procesos. Además, es posible configurar varios niveles de acceso para asegurar que solo las personas autorizadas tengan acceso a los documentos
CONSLo que menos me ha gustado del software iso Tracker Document Management es que no es muy intuitivo. El software tiene muchas características y configuraciones que pueden ser confusas para usuarios sin experiencia. Además, el software puede ser un poco lento y demandar una gran cantidad de recursos.
Vendor Response
Thank you for your feedback. If you are a customer then we need to understand where you find the software to be slow and also where it demands a lot of resources. Also, we provide free training and we ensure that you completely understand how isoTracker works so there should be no reason for you to be confused. Please email us and we will set up that free training
Replied February 2023
Dean
Utilities, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Basically just use it for Updates and changes to our Work Instructions, ISO documents.
Simple to use. I only use a small part of what it is capable of and perform the same functions every time I use it. I submit changes to the Work Instructions, ISO 9001 and ISO 14001 documents to our Executive Committee for review and approval. Using a Document Request Form (requesting a change) and Document Approval Form after the changes have been made to the document.
Boris
Machinery, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Great software that is indispensable!
We are a small lean company and Isotracker has greatly reduced and simplified my administrative workload with respect to document control and corrective actions.
sarah
Hospital & Health Care, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Satisfied user
Fully aware of which documents need reviewing and being able to see where they are in the work flow
CONSVery happy with the overall software.