The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve. -The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work. -HTML editor for emails is available. -Custom fields, link tracking and automatic tagging can be set up, which is great.

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support. -Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly. -The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that. -There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

The customer support is really good. Very responsive and goes the extra mile.

Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

Love Ontraport. Simple to use and clear what you're working with at any moment.

Automations, though a bit different in concept from some, makes sense and is intuitive to work with.

Missing some automation for my needs, though it may not for some business models.

Simply a great product. I have used and implemented multiple CRMs, from big names to smaller ones, but this really is the cream of the crop. Recommend highly.

Great customer support, super flexible tool, straightforward integration, not really much more you could ask for from a CRM.

Visually it is not incredible, the UX takes a bit of time getting used to and the dashboard could do with some improvements and more features, but this is a small price to pay.

Amazing experience from the day I joined over 4 years ago until today.

I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!

The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.

We've invested hundreds of hours, only to find core elements (split testing and analytics) don't work, as well as massive page load speed issues. Have waited ages for support, which is awful if they don't know the answer..

Amazing page builder, with templates and global blocks. Super easy to use.

No European support - you have to wait until 4pm for answers. Often page load times very slow. Statistics and Split test don't work

First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Customer service, their ability to go above and beyond, availability for screen shares

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

Most importantly, I'm not very good at using Ontraport. Therefore, the biggest pro for the software is the really exceptional customer service. It's very important that I can access an expert who can tell me exactly what's going wrong with my scripts and automations, because honestly it can get really confusing pretty quickly.

Sometimes I experience issues with usability on different browsers. For example, you can only edit postcards using Firefox, which isn't one of our standard browsers.

the data collecting part is easy. like how many people opened and clicked is a huge factor for email list managers.

Some goals arent working as expected. Not all the time but I did SMS recently and I am happy that Chase helped me to dig into it.

We were able to increase our time to do other things since the software automates our follow up process, billing, and even a quicker response task for potential clients.

We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

Customer automation. Customer support calls are highly beneficial. Potential customer information capture.

The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign

I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful.

Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet.

Very frustating...

It served the purpose of contact management

Very slow browsing between pages every time I clicked

- nothing more then in other marketing automation software, it is really not worth this money. You can have another innovative software for this price.

- Really uneasy to build an emails with the builder. Fake drag and drop, which is really hard to use. - Most of the stuff is not customisable

It is simple to use and you can set up complicated e-mail sequences to fire automatically

It is very glitchy, it is not supported by people like driftflow, zapier, optin monster to name a few, the sales order process is horrible. Support is via e-mail only which can get really frustrating. It is only built for an american, to get the sales order pages to work for me I have to add html. I cannot use large amounts of the system

Great experience and support

The Training Videos and Customer support

I can not think anything I have not liked so far.

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

Marketing automations

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.