All Smartwaiver Reviews
1-25 of 49 Reviews
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Kimberly
Verified reviewer
Entertainment, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easy to Waive
Easy, digital waivers for an escape room style business. We use smartwaiver for every guest, every day, and it usually takes about 5-7 minutes for the guest to fill our waivers for a full party of adults and minors.
CONSI dislike that this software is dependent on wifi. No internet means no waiver and that means guest flow is a no-go
Vendor Response
Hi Kimberly Glad to hear that Smartwaiver is working out for your business online. With the latest free Smartwaiver Kiosk app, you can use the software OFFLINE too. Check out our Support Page here: https://support.smartwaiver.com/hc/en-us/articles/360001610007-Using-the-Smartwaiver-Kiosk-App-Offline-
Replied September 2019
Darien
Verified reviewer
Religious Institutions, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Smartwaiver is a cheap, useful e-sign application
Overall, Smartwaiver is an excellent product - especially when compared to other e-sign solutions that either offer a worse interface/lack of features, or offer similar features at a much higher price. This product has given us a simple solution to a problem we had with online signatures, and while it is complicated to use, it is incredibly useful.
PROSSmartwaiver has numerous useful features, most important being their comprehensive form setup that allow you to setup a simple online form to collect permission forms & signatures. I've used this for over a year to collect permission forms from parents, and never had an issue, even from parents who are not very tech-savvy. The front-end side of Smartwaiver is incredibly simple to use. This tool is especially useful since it creates a simple & straightforward form, and allows people to fill out one form for multiple people.
CONSSmartwaiver offers many features and a simple front-end design, but it's back-end/admin side leaves a lot to be desired; especially when it comes to creating an online form. Smartwaivers forms are very useful and look good once setup, but the setup process is quite the chore - with numerous options and few explanations that make it difficult to learn and setup. I spent many hours setting up a single form, which I have just duplicated over and over again to avoid going through the whole process once again. However each time I setup a new form (only once every couple months), I have to sort through all the options once again and try to relearn the whole system. The features offered are all useful, just complicated. Paired with all the other features from Smartwaiver that are not explained, and this platform has a lot to offer - if you're willing to put in the work to learn.
Reasons for switching to Smartwaiver
Adobe Sign was poorly designed, lacking in features, and riddled with bugs
Lynn
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2021
Not so Smartwaiver
It was a fantastic program we found it so easy until they changed it.
PROSI LIKED how easy it was to track and find customers when they were checking in. They have changed all of this and it is no longer easy.
CONSThat they changed the customer search and alphabetical order of search
Jana
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Love SmartWaiver
Wonderful. Customer service is amazing. Everyone is friendly and fast. The platform is great for what we need. We actually stuck in on an ipad, clients love it.
PROSWe have tried so many waiver platforms and none seem to take care of what we needed in the way we needed it done. I cannot recommend smart waiver enough. Clients absolutely hate having to fill out our waivers, add on the covid waiver and they're not happy. However, once we start using SmartWaiver, the resistance was minimal. The ease of use helps. From an admin standpoint, my job is so much easier to track what waivers go with each program. I love the tag feature. We had some hiccups in the beginning but the team has be phenomenal. Everyone I have worked with is fast and so on top of it. We recommend to EVERY business needing this solution.
CONSSometimes clients have trouble connecting and/or submitting but could be a user error.
Reason for choosing Smartwaiver
We use acuity for our clients scheduling, the waiver piece is something we wish they spent more time on. Clunky and not ideal. We love the platform for scheduling. Maybe an integration in the future?
Reasons for switching to Smartwaiver
Ease of use, price and the deciding factor for me was the customer experience.
Molly
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Perfect fit for our needs
I have been pleased with the ease and functionality of Smartwaiver.
PROSSmartWaiver has been a great addition to our company operations. It integrates into our booking software with ease. The usability is so easy, most things I can handle on my own. One of the key features that drew us to SmartWaiver was the ability to put our account in maintenance mode for our off season and not be charged the full monthly rates.
CONSThere have been a few hiccups along the way, but nothing major and the SmartWaiver team quickly and easily remedied the issues.
Reason for choosing Smartwaiver
We did not need a complicated product at a high price. SmartWaiver was simple and had a price model that fit our needs.
Gareth
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
A 'Must Have' For Tours & Rentals
Brilliant! Set up was simple, and supported by Smartwaiver team who did a great job. The customizations are endless and very relevant. Support team are responsive and thorough. Software does everything it should do and more. I highly recommend.
PROSVery simple to set up and use. Kiosk mode is excellent and the user experience is smooth.
CONSWould like to be able to place certain content in a coloured box to call out critical information. Its a small thing but would be nice.
Reasons for switching to Smartwaiver
Otter Waiver could not change the age of signee from 18 to 19 for use in BC, Canada.
Leslie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Makes it easy to get signatures on waivers
The support team responds quickly and provides easy to follow instructions. Also, when I've had billing questions, they were handled effectively too.
PROSWe need to have participants sign waivers whenever they join our program. All activities take place outdoors, so our coaches have the waivers on their phones. It's very easy to hand the phone to a new participant and have the complete the waiver.
CONSIt would be extremely helpful to see which kiosk (cell phone) was used to get each signature so we know how many people we are serving at each location. Now we have to pull up every waiver, look at the time and date, tag it with a specific program location, and then filter by tags, one location at a time. A report that showed counts by tag (or ideally kiosk name) for a user defined date range would save us a lot of time.
Reason for choosing Smartwaiver
I couldn't find another product that allowed us to easily create waivers and capture signatures, for a reasonable price.
Lorrie
Recreational Facilities and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Smart Waiver-A Great Product for Business That Requires Waivers
Great Experience! Thank you!
PROSEasy to use; easy to set up kiosks, good customer support, storage, reliability, takes picture of customer which is so helpful
CONSIt would be nice to link the Minor Waiver to the Adult Waiver as customers get a bit irritated when they have to input the same infomation again. Setting up on line waiver video would be helpful as this is something we need to do.
Reason for choosing Smartwaiver
previous owner chose product
Moriah
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great
That’s it’s connected to our booking system .
CONSSometimes it won’t show up in our booking system .
George
Civic & Social Organization, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2023
Liability Waiver Record
Just love this system, makes life easy at event check in
PROSUsers can complete the liability waiver in advance of the event, thereby reducing time waiting at check in.
CONSDoes not list the full name of the person in the management report
barry
Aviation & Aerospace, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Gre!at Product
Maintenance of data and integration with other software makes for less labour costs per hour.
PROSThis product is easy to use and frees up administration to be able to work more efficiently.
CONSNot many improvements needed that I can see.
Erin
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Adventures & Smartwaiver- a great combination
We are saving trees and storage from all the paper waivers we had to keep in the past. From a legal/liability perspective, the log of signed waivers is important and when needed, very easy to pull up and print a specific waiver. Customers love it too. Easy to complete and repeat users don't have to sign again.
PROSOur initial reason for adding Smartwaiver was to reduce the amount of paper we were using for liability waivers. The electronic waiver is a game changer and for repeat customers, they are one and done. They don't have to complete waivers every visit. The search feature makes this super easy.We also have our waivers linked to our Fareharbor reservation software so the links go automatically to the customers and the majority complete them before arriving. This saves time at the shop. The waiver home page on our kiosk allows us to have the different activities color coded which is very helpful on a busy day.Seasonal usage options- you can turn the level of waivers needed up and down based on seasonal volumes. Works great and saves money on the off season.
CONSInitial set up is a little time consuming but once it is done, use is seamless. The team at Smartwaiver is very responsive to questions and build suggestions.
Cleopatra
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Gamechanger
The pandemic forced us to find an online solution for our activity waivers. Smartwaiver ticks all the boxes and more. Customisable form, looks like our branding, is simple for the customer to use, easy dshboard on the backend. Constantly improving its offering. This season sees it integrated with picthrive, bravo SW team :)
CONSCustomers tick medical issue, but fail to complete any details. Having the option of a conditional rule would be great. If they tick yes to medical, they must complete the further details box. Many customers are just box tickers. I waste time checking why there's a red flag, when theres not medical issue.
Reasons for switching to Smartwaiver
smartwaiver was a better fit for our needs
Craig
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great fit for a medium sized operator
The support team has been great to deal with. The product delivers most everything that we need at a third of the cost of high end competitors
PROSSmartwaiver does just what we need as a moderate sized kayak tour operator. The user interface is fairly intuitive, it handles what we need for custom fields and can manage events as well as our regular day to day tours. The pricing model is very reasonable and the company is flexible in how they apply those limits
CONSBetter reporting would take them to the next level. Also sometimes our integration with Fareharbor fails - not enough for me to spend time figuring out where the issue lies, but enough to notice it.
Renate
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
fabulous system for waivers
I use Smartwaiver for our hiking tours and beekeeping experiences. People have the ease now to directly click on the waiver link in their booking confirmation email and sign it directly on the Smartwaiver page. Works like a charm.
PROSIt simply works. No hassle to set it up. I like that I can simply make my waiver the way I want it and that there is not a specific template I must use or otherwise I doesn't work like with other companies. Easy overview of the signed waivers, the kiosk works. All thumbs up.
CONSAll good! I can't complain about anything :-)
Reason for choosing Smartwaiver
Smartwaiver is more customisable and not time consuming and causes no headache to set-up whereas the alternative products were requesting many calls to set-up.
David
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
A flexible digital waiver that can be easily configured and deployed
We run a distributed volunteer based non-profit that requires liability waivers for each customer. We used paper waivers and they just don't work for a distributed operation like ours. I researched potential solutions and Smartwaiver had the right features that allowed us to customize the waiver to match our paper waivers, allow for digital signatures, and was easily deployed across our partners and volunteers via the Smartwaiver Kiosk mobile app. Now we have a fully digitized waiver system as well as a way to track who our customers are. Volunteers can just download and register the kiosk app and it is easily administered via the admin console.
CONSI have found a few bugs which I've reported. While they have been acknowledged, I haven't seen them result in an update of the software yet.
Heather
Maritime, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent Product
The help team has been amazing in their response times and efforts. They helped me upload waivers, make complicated changes, and have guided me in fine-tuning what I have. It's another way Smartwaiver has saved me time.
PROSSmartwaiver made obtaining information from divers (in advance) immeasurably better. It is simple to include in emails and fast for customers to fill out. The amount of delays and paper wasting I've eliminated has been fantastic.
CONSI want the ability to flag items in different colors; there are currently two colors offered and no option to add more or adjust.
Don
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Automation made easy, particularily through the pandemic
Excellent, we are a seasonal business and can even adjust our plan monthly according to our demand
PROSWe were able to go to a completely touches check in, with waivers completed before customers arrived
CONSThis is seamless, we do not have any problems
Reason for choosing Smartwaiver
It was offered as an integration product with our booking platform .
Michelle
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Smartwaiver is a smart move!
We integrated Smartwaiver pre-COVID and it has been an invaluable tool across our varied business units. Full recommend. I like that I can change my plan depending on usage, so I am charged just for what I need.
PROSHow easy Smartwaiver is to use and scaleable for the varied needs of our business.
CONSThe interface could be more modern looking
Shelby
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
LOVE, LOVE, LOVE!! No need for any other waiver software... don't recreate the wheel!!
Made our transition from paper waivers to digital a pretty darn doable project! Allows for our customers to pre-registeter and save time during the check-in process. Gives us great tracking for demographics and how-they-heard, etc.
PROSThe customer service was fantastic in helping us set up all our paper waivers into digital form. They've been prompt with every question we've had, and hands-on in helping updating waiver fields. They've worked with us to customize our pricing (which is comparable to paper waivers!) and they are overall just great. Customers additionally constantly comment on what a slick and snazzy system it is! Plus it's integrated fully with our reservation system, Flybook - an extra bonus!!
Susan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Smartwaiver customer service is top!
I love their customer service and ease for my clients
CONSI wish it was able to capture multiple consents, because my clients dont listen and keep doing these over and over
Reasons for switching to Smartwaiver
Smartwaiver has a nice aesthetic and functionality
Andy
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Smart Choice
Great customer support and very responsive on questions.
PROSEasy to use and less paper! Great dashboard to see status each day or month.
CONSSome things could not be customized for our business
Kris
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Smartwaiver meets all our needs
Great customer support
PROSEase of use and integration. User friendly.
CONSBetter integration with FareHarbor would be nice
Chris
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Smartwaiver has been an absolute godsend for our adventure boating business-we look like pros again!
It's not only super easy for our guests to use when making their reservations online, it's just as easy and reliable for dockside walk-up reservations. No more pages blowing in the wind, no more pens that don't work, no more passing clipboards around and no more scanning waivers at the end of the day/week/month/year! Very straightforward to set up, no coding needed (from a users perspective). And it's very flexible and customizable, you can use your own language if you have a waiver you're already working with. We had our waiver online and testing in less than 30 mins. One of the true joys of working with this software is knowing that the people who back it are pros. We've been using Smartwaiver for a few months, and any time we've wanted to make a change, support staff have been either immediately accessible (during business hours) or have the issue resolved by the next morning. Always friendly and helpful!
Sam
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
What an awesome way to simplify our waivers!
Saves us time and money!
PROSThe customer service support was fantastic. They worked with us to convert all our paper waivers (about 1/2 dozen) into digital format and helped to customize all the proper fields/questions. The program is super easy to use and I can't think of any ways to improve it!