All QliqCHAT Reviews
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Sedalia
Verified reviewer
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Room to Improve
Qliq still has room to improve. Recently there has been an increase in downtime.
PROSQliq makes creating chatbots fun and it is fairly straightforward to learn.
CONSA couple of things were over-promised and under-delivered.
Reason for choosing QliqCHAT
I also demoed Snap Engage and Next Patient. Qliq had the best demo process by far. They took the time to understand our business and write a very thoughtful proposal.
Ali
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Secure Messaging made easy
Overall Qliq is a great product that is widely used and appreciated by our staff.
PROSThe application is easy to use and learn. The installation of Qliq on both desktop and mobile devices does not take a long time. Customer Service is relatively quick in responding to any issues. The features such as escalated notifications, urgent flags, group/broadcast, and delivery notifications are great. Our organization has seen a significant improvement on response time when using this application
CONSOn occasion when you have the same account running on multiple workstations/mobile devices some messages received are not sent to all workstations/mobile devices. Qliq Customer Service is quick on resolving this issue.
Mark Anthony
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Good for small users
Homehealth communications with field nurses.
PROSIts a HIPPAA regulated messenger for home health with encrypted messaging and file sharing.
CONSExpensive, the charge per users, plus sending pictures is not clear, i wont allow to upload a higher quality picture or bigger files. For amount they charge they should update their app for a better quality.
Sarah
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2020
Wonderful option for Healthcare communication
Our team loves qliq. It’s just as easy as texting but safe and secure for our needs. We use it daily to relay information to our team.
PROSEasy to use. User friendly. Quick response. Little to no issues.
CONSThere isn’t really anything wrong or that I didn’t like about it.
Lisa
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Hippa compliant
I use this app for my job as a nurse. It’s easy to send pictures and videos. Very reliable and serves its purpose well
PROSVery easy to use. Self explanatory, this software is fast and reliable. Anyone can maneuver through
CONSI find that having to sync the settings can be a pain at times especially when you need to get to a number fast.
Pete
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Would definitely recommend, a MUST for healthcare businesses!
Simple, clean, easy to use interface, doesn't require any kind of training as it feels pretty much like the controls on your iOS or Android phone. The photo and video option are a big plus for our business and it works across all platforms seamlessly. Excellent background information and FAQs available on the website.
CONSNot really any cons to the software or its performance; it's just difficult as you implement it. For new patients, it's simple, as we introduce this as the primary method through which we'll be communicating; for existing patients, it is more difficult to get them to conform.
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2019
secure team messaging
I like the secure aspect of this messaging app, as well as the ability to reach multiple groups across the healthcare system.
CONSIf multiple users haven't "bought in" to using it, the purpose can be defeated in the sense that they are not available within the app to message.
Charlene
Hospital & Health Care, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Excellent for secure texting
I have clients who needed to submit pictures of insurance cards, and other private information, who mainly use there cellphone for these tasks. The ability to be able to print entire conversations, including pictures, from the main computer is monumental. These conversations can also be stored on the computer in secure files. Needing a password to access this program is an added security measure. Having customer service respond to issues immediately, is also awesome.
PROSLove the ability to be able to print entire conversations from the PC. Also like that I can send texts from my computer to client's cell phones, securely. Can send secure attachments. Chris, who is my customer service rep was helpful in getting my account set up.
CONSHad difficulty in getting contacts setup. Clients were not sure on how to finish the setup instructions. Was a slight learning curve as I kept forgetting that to manage my account I had to log in to my account online - not try to make changes through the app.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
Secure Messaging
Our users enjoy using Qliq to share secure messages and photos. It's helped speed up the process instead of sitting around waiting for an email.
PROSOne of the major pros about this software is that it is HIPPA compliant. You can also send secure messages and photos.
CONSIf you have users that are holding out on using then its not as seamless as it should be. You know total buy in from users.
Anonymous
1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed May 2019
It could be better
- Very secure with patient info! - Nice that documents can be shared - Face ID recognition capability - Can be synced across more than one device
CONS- Incessant alerts are beyond excessive and annoying! - Typing in a message can be cumbersome, like if I want to go back and fix my message it makes it very difficult as the cursor constantly goes back to the bottom - I don't like that documents uploaded automatically delete so quickly
Jill
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great notifications, easy secure texting
Notifications on mobile are prompt and especially clear with a pop-up window. Multiple layers of security.
CONSApp regularly purges old messages. There does not appear to be a way to modify this in settings. App frequently has "vocal" alert when cell service fails.