Solution complexity is good for managers and overview, graphs is good and transparent to users, notification is understandable.

The best aspect about this tool is that Inflectra is commited to making it better. Customer service is great.

Great integration story with variety of third party tools. Strong customization capabilities.

Great product for managing software testing at a great price.

We began using SpiraTeam about 6 months ago and and have been very happy with the tool. Overall, the tool is very easy to use and easy to learn.

It is great for agile approach to software development. It provides great integration from Requirement to Development to Testing to Completed.

We used the email notifications feature as well. We also synchronized with Jira but abandoned this.

I am very happy using this tool and pleased with the customer service quick responses. However, here are some of the improvements and enhancement suggestions.

This is a great suite for managing the application development life cycle. Very competitive in features and functions.

Misunderstanding the designed use compared to their personal opinion.

I manage the testing team for an IS department and was unhappy with the existing tools we had, so I evaluated a number of tools to replace what we used.

Really happy with the collaborative capabilities in helping coordinate all activities and information across teams.

SpiraTeam, great potentials, good feature set and excellent support team.

Most excellent, brings our Business and testing together in understanding the req.

SpiraTeam was a great find in that it exceeded our needs and was very affordable offering great value. It's quickly become the focal point of our project implementation activities.

SpiraTeam provides a high level of functionality at an extremely affordable price point. I was extremely pleased with the responsiveness of Inflectra to every issue and suggestion I raised.

Overall good experience. Really helps to see that requirements are covered by test cases and gives the ability to manage test case (pass/fail) in one place without having to use spreadsheets.

We've been using the product for a couple of years and it has been great so far. Support has been very responsive and helpful whenever we needed them.

The support provided by Inflectra is head and shoulders above the competition, showing the big boys how it should be done.

Some names of fields seem contrived and not everything is in the expected place. But these will be transient problems.

Test cases often get put in the wrong place and have to spend some time moving them around. My last annoyance is how test cases are copied and pasted.

We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign.

It was confusing setting the work hours. I was expecting to set the time i was at work.

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error.

Your business network entirely on mobile. Clean and easy to use interface.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time.

You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much.

Rich feature set with lots of additional options to add value. Integration with many third party services (such as CRM).

Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements.

Bit confusing during set up with an auto-attendant but understand it all now.

Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication.

Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use.

Customer service outstanding. Response has been quick and very helpful.

Rep in customer service is fantastic. She is very efficient and knows the back end of the system well.

Somehow it does all of this at a very reasonable price with excellent customer service.

The whole process was bad from start to finish.

We like the ability to transfer calls to each other.

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice.

Very easy to set up, and the support is fantastic.

SpokePhone is the perfect solution to any small business.

The customers have no idea that I am sitting on the beach chilling.

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind.

Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform.

They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

US Dollar

SpiraTeam is a project management solution that offers collaboration and quality assurance tools for businesses of all sizes and within all industries. The solution can be deployed either in the cloud or on-premise and is compatible with most web browsers. SpiraTeam is suitable for IT professionals and project managers who want to analyze and execute projects.


SpiraTeam provides key features such as task management, resource management, portfolio management, file sharing and issue management. The solution enables project managers to schedule team members, allocate resources on specific tasks and check project status in real-time. Team members can update the progress of each project based on actual and remaining tasks. Every project offers a dashboard that summarizes all information regarding its status.


The solution comes with one year of free product support that includes phone support, a help desk and access to an online knowledgebase. A free trial is available for new customers and pricing is per user per month.



LongDescription

File Management

Commenting/Notes

Milestone Tracking

Project Workflow

Multi-board

Lifecycle Management

User Management

Status Tracking

Release Planning

Application Management

Time Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Charting

Progress Tracking

SSL Security

Real Time Editing

Change Management

Single Sign On

Portfolio Management

Baseline Manager

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Data Extraction

Projections

Communication Management

Brainstorming

Test Library Maintenance

Customizable Fields

Collaboration Tools

Assignment Management

Template Management

Data Import/Export

Dependency Tracking

Multiple Projects

Test Case Tracking

Event Logs

Audit Trail

Version Control

Content Management

Sprint Planning

Configurable Workflow

Project Time Tracking

Test Run Tracking

Mobile Access

Planning Tools

Requirements Review

Requirements Management

Compliance Management

Real-Time Data

Discussions/Forums

Multi-Department/Project

Agile Methodologies

Issue Management

Supports Scrum

Configuration Management

Deliverables Management

Roadmapping

Role-Based Permissions

KPI Monitoring

Real-Time Notifications

Workflow Management

Real-Time Updates

Project Tracking

Bug/Issue Capture

Ticket Management

Percent-Complete Tracking

Defect Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Time & Expense Tracking

Administrator Level Control

Chat/Messaging

Customizable Templates

Backlog Management

Issue Tracking

Dashboard

Audit Management

Real-Time Reporting

Kanban Board

Automatic Test Generation

Iteration Management

Reporting/Analytics

Prioritization

Approval Workflow

Drag & Drop

Secure Data Storage

Project Planning

Task Progress Tracking

Daily Reports

Third-Party Integrations

Web browser (OS agnostic)

Our on-premise edition is priced by the concurrent user, starting at $1,409.30 for a 3-user license.

Our SaaS edition is priced by the concurrent user, starting at $144.99 per 3 concurrent users/month.
Discounts are applicable if billed annually.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SpiraTeam

In Person

Live Online

Webinars

Documentation

Videos

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. 

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

Call Transfer

Online Voice Transmission

Multi-Channel Management

SMS Messaging

Employee Directory

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Contact Management

VoIP Connection

Audio/Video Conferencing

Survey/Poll Management

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

SpiraTeam vs Spoke Phone

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons