OpenRMA

RATING:

4.8

Overview

About OpenRMA

OpenRMA Repair Centre offers flexible desktop and cloud-based software tailored for small to mid-sized repair enterprises. The platform seamlessly integrates Repair Tracking, RMA Management, Service Tracking, Ticketing Management, and Invoicing, providing an all-in-one solution for your business needs. Its Invoicing module enables users to effortlessly generate polished invoices, receipts, and credit memos, optimizing the workflow, enhancing the business's professionalism, and elevating customer satisfaction.

OpenRMA Pricing

One Time Fee for unlimited use. Or monthly based on cloud version

Starting price:

$199.90 per year

Free trial:

Available

Free version:

Available

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OpenRMA Reviews

Overall Rating

4.8

Ratings Breakdown

(11)

(3)

(0)

Secondary Ratings

Ease-of-use

Customer Support

4.5

Value for money

Functionality

4.5

Most Helpful Reviews for OpenRMA

1 - 5 of 14 Reviews

Read All 14 Reviews

Mark

Information Technology and Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2020

Perfect solution for my PC Repair business

I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner.

PROS

There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA

CONS

The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative.

Reason for choosing OpenRMA

I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet).

George

Computer Hardware, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2020

OpenRma after 2 years of usage

PROS

The flexibility of the support team. Their action is spot on and they can customise whatever request is needed

CONS

Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2020

OpenRMA Review

It is the best software in computer repairs that I have used

PROS

What I like most about this software is its open and easy to use interface in problem solving

CONS

It's customer service response is not that good compared to others

Victor

Telecommunications, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2020

Radionet

I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021.

PROS

The software could be customized for my radiocomunication workshop easily with the help of support team.

CONS

If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company.

Reason for choosing OpenRMA

It holds a lot of the features we were looking for our workshop operation.

STAVROS

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2020

VERY GOOD SOFTWARE

PROS

VERY EASY TO USE AND GOOD SEARCH ENGINE.

CONS

I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS).

Read All 14 Reviews