I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner.

There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA

The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative.

The flexibility of the support team. Their action is spot on and they can customise whatever request is needed

Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business

It is the best software in computer repairs that I have used

What I like most about this software is its open and easy to use interface in problem solving

It's customer service response is not that good compared to others

I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021.

The software could be customized for my radiocomunication workshop easily with the help of support team.

If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company.

VERY EASY TO USE AND GOOD SEARCH ENGINE.

I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS).

Support staff are very helpful and respond quickly every time we've had a question.

Great value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization.

No complaints, it does what we need it to do.

Simple use, easy tracking, easy services management, very fast support

Simplicity of the software, too many features, Value for money and no annualy or monthly costs. One time fee and you have it forever.

Pos system is not yet available so you cannot have it as a billing system. Only used to track repairings

The software are very easy to install and use! besides that, I have some question about the software, the devs answered me within a few hours. In addition to that, I had some special requirements for the software. The developers programmed a very special version number to me less in 24 hours with my requirements. I warmly recommend openRMA and its developers. I also love the database runs in mysql - I can use my own cloud based mysql server to storage all data. People who complain about its not cloud based, you guys can solved it by your self very easily by this method.

Find a software that allowed me put order to my business, and help to keep order in the workshop

Direct and specific information to load about the product to repair Highlight the accesories that bring the cellphone. Very Usefull to keep the order . Let you attach picture about your work Show you in differents color the situation of the device (awating repair, supplier and others)

For the moment no one. If can you make the software a little more attractive, because in functionalityis OK.

10 years in Computer repairing industry. I was using excel files to archive my repairings. Now with OpenRMA i have all the repairing in one pleace. Serial numbers, RMA ID's was exactly that i was looking for.

It is simple, easy to use, nice interface and prints the forms for me and my customers.

I would like to have it on cloud

Bij OpenRMA zijn ze altijd bereid om je te helpen als je vragen hebt of met een probleem zit.

Heel gebruiksvriendelijk, super overzichtelijk en het is aan te passen naar de behoefte van je organisatie.

Ik heb nog geen nadelen kunnen ontdekken.

I am incredibly happy with my decision to use OpenRMA.

I have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. [SENSITIVE CONTENT HIDDEN] was amazing through the whole process. I highly recommend

I wish I could bar code scan to update status.

Its' simplicity , it's easy to use and you can learn how to use it very fast.

The search functions are not easy enough. Also when you have a window open and you add new data, like a new device type, you have to close it and reopen it to be able to choose it.

easy of use. Multilingual UI. Tech support is superb.

it would be nice if it had more customizable printout of forms. But its not a deal breaker.