Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices. Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues. Advisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach. Advisor offers contact center mod...