Heartland Payment Processing
About Heartland Payment Processing
Heartland Payment Processing Pricing
Contact Heartland payment systems for pricing details.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Heartland Payment Processing
1 - 5 of 19 Reviews
Rachel
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
One of the best in class for this service
I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.
CONSThere are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.
Kris
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Heartland is easy to use, transparent, and has lower fees
It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.
PROSThe customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.
CONSIt doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.
Reason for choosing Heartland Payment Processing
It's less expensive, the customer service is so much better, and I can see all of the costs and fees.
Reasons for switching to Heartland Payment Processing
Because Quickbooks was so expensive and difficult to use.
Francesca
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Detailed and Secure Payment Option
Heartland Payment is accurate in processing credit cards, and it is instant in solving many security challenges.
CONSHeartland Payment is vibrant and dynamic, where it brings no payment challenge.
Vendor Response
Hi Francesca, thank you for the 5-star review! We strive to make payments as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. We truly appreciate your trust in us and look forward to continuing to serve your payment needs.
Replied April 2024
Will
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
RUN AWAY. Terrible
Dreadful. Don't walk, RUN! Customer service is terrible and the system is equally disastrous.
PROSnothing. Was promised the moon but system barely functions, customer service hangs up and won't call you back, start up team didn't even set up portal.
CONSCustomer service, glitches, does not function as sold.
Vendor Response
Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@heartland.us, so we can get in touch with you directly to make sure your concerns are addressed personally. We are truly sorry for the inconveniences you’ve experienced. Your feedback is crucial in helping us improve.
Replied April 2024
JD
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Good Credit Card Processor
Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day.
PROSThey do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies.
CONSTheir website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.
