The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Supports

user friendly, good GUI, easy to use. Voice quality

Predictive dialing, Answering Machine Detection

not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..

easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good

connectivity so poor hang-up continued

The features are easy to use and understand Its makes working in contact centre fun

There is nothing bad about product its top notch

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

Sometimes it logout intermittently.

Cost and process friendly is the major reason

Connectivity is the only issue that we face

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

don't have any yet with the latest software update :)

increase of work productivity and less agent errors.

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

It’s one of the best application have used.

The ameyo application has good scalability and it’s user friendly

The pricing is on the high side for partners and it’s not static.

The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved. I will be raising the complaint soon for them

Pricing, easy and quick deployement of the overall product.

The tool has been the same for years now, the user interface can be better.

Excellent

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.

If any modifications needed in software then it is a lengthy procedure.

Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Overall experience is good and that's why we are continuously using it since 2012.

The All in one software for any organization, which provides all the required services.

The downtime and server issues on regular basis.

service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

user friendly and easy integration of CRM, Supervisor monitoring tool,

Application issues (depend on the release)

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Overall experience with Ameyo is good

User friendly and manly the cost of this tool

Reporting issues. for any new request we have to contact the software developer

Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

- Easy to use - Efficient - Stable

- Support team

Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Every thing is fine. It works absolutely fantastic.

as agent easy to use, callback option is easy to manage

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Fabulous

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Often there are reporting problems and it's interesting

Best, keep up the good services. reach out to more heights.

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

The UI UX of the software could be better

A great (and inexpensive) platform for managing customer callouts.

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Cross platform integration sometimes becomes a challenge.

It can cover all communication\interaction channels in one spot

Their support needs more way of understanding

So far it getting better every time, many features , be expected it run in less resource than now

helpfull

big resources