All Qubicles Reviews
1-24 of 24 Reviews
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Francis
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Incomparable
A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.
PROSGreat quality of calls, great support and easy to use apps to manage different campaigns.
Alex
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
OVERVIEW
I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.
PROSIt's very easy to set up and it requires almost no expertise to get it going.
CONSIn my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.
Reason for choosing Qubicles
Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills.
Reasons for switching to Qubicles
That required java and was a tad expensive for the value I was getting out of it.
Daryl
Verified reviewer
Political Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Powerful tool
Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!
PROSFlexibility, cost effectiveness, scalability.
CONSThere's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.
Jessica
Cosmetics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2017
IT and Call Center Manager perspective.
Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
PROSPros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.
CONSCons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
Oscar
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Wonderful experience!
Process optimization and cost-reductions
PROSThe ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality
CONSThere are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!
Abhishek
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
Affordable solution but needs to work on its software for better reliability and performance
Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.
PROSPer minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.
CONSThey need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.
Andre
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Fenero is CRITICAL for our SUCCESS
I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.
PROS- Web based - no hardware needed - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexibility - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.
CONSCons: - Need option to add automated billing for purchasing minutes.
Javan
Verified reviewer
Outsourcing/Offshoring, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
User friendly interface, easy to set up and great reporting.
Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.
CONSFenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.
Mario
Capital Markets, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2020
Good solution
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles
PROSIt's a very simple application, easy to integrate and manage posting via API. The homepage is useful
CONSWe have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off.
Jennifer
Verified reviewer
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great experience with Fenero
Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for.
PROSWe just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you!
CONSI would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines.
Thomas
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
World Class Software
This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.
PROSI am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.
CONSHmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!
Vendor Response
Awesome experience getting Denver Business Systems up and running with Fenero!
Replied August 2017
Ray
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
The Fenero team has been there for me since the day I opened the doors to my business. Best there is
Speed and simplicity it's that simple!
PROSThis has to be the most user friendly system and software available. What ever your needs are they can accommodate!
CONSThere is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!
Gustavo
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2020
Best value out there
Solid product for outbound dialing.
PROSPricing is amazing, best in tbe biz. Overall functionality is what we need.
CONSWish they had automatic billing to a certain level each month. Account still gets disabled if I miss a payment.
Reasons for switching to Qubicles
Price
Bella
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2019
Easy to use
It was easy to use and very affordable
PROSIt is very easy to use like a, b, c.. Very user friendly
CONSThe recordings takes a while but good thing is you can contact the center to Follow up
Alejandro
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Great partner!
Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!
PROSMultiple features for a very affordable price
CONSThe initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.
Tim
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2019
Fenero user
I like Fenero for start up projects
PROSEase of use Ease of deployment price per minute billing
CONSlack of features getting in touch with customer service is a challenge
Andre
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
We have been using Fenero for over one year now and could not be happier.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
Sam
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2020
Great for getting your feet under you
Over all satisfied. You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet.
PROSPricing is very well placed for any organization that is just getting started and needs to get their feet wet as well as learn which direction they are headed.
CONSOne of the best things about the software is also one of the worst. Because there are so many features and cool capabilities there is a huge learning curve and can be overwhelming to deal with.
Reason for choosing Qubicles
It is a great product to use to learn what features are needed to achieve your end goal.
Anthanette
Telecommunications, 51-200 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2019
Fenero Review
Overall it has been a positive experience.
PROSI liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.
CONSThe script creation is a little tough at first. It is not easy to update your banking information. I also have a glitch that causes my sign in information to pop up instead of the sign in screen periodically.
Jose Antonio
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2019
Customer service and charges
Fair but can be better if they can review their billing more accurately
PROSThe functionality and easy to use reports
CONSTake so long to give you DID for Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use
Carlo Angelo
Verified reviewer
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Astonishing! I would recommend Fenero to other Virtual companies out there!
It just takes 1 person to manage the software.
PROSThe support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!
CONSHonestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks
Geraldine
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great call center Platform
Extremely satisfying best of all
PROSIts very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome
CONSthe recording file for the calls its not unlimited
Smitha
201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
We have had a very positive experience working with Fenero !
The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !
Susan
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2017
The contact center that addresses all my pain points when comes to the management side if it!
I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.